Complain About Daily Harvest - learn how to file a complaint

It's notoriously hard to find a phone number for Daily Harvest. They push you towards digital methods, so be prepared to type, not talk.

Getting a response can feel like a waiting game. Here’s a realistic timeline.

• Be incredibly specific. Don't just say "the food was bad." Say "The Pineapple + Matcha smoothie from my June 10th box had visible mold."
• Attach photo evidence. A picture of a moldy smoothie or a weirdly empty cup is worth a thousand words and harder for them to ignore.
• Use a clear, direct subject line for emails, like "Complaint: Mold in Order #12345" to get routed correctly.

If your emails and texts are going into a black hole, it's time to escalate. Your best bet in the U.S. is filing a complaint with the Better Business Bureau (BBB). The BBB acts as a mediator and will forward your complaint to a corporate contact at Daily Harvest. Companies usually take BBB complaints more seriously to protect their rating. Just know that the BBB process works, but prepare to wait. It's not an instant fix. You typically need to show the BBB that you tried to resolve the issue with Daily Harvest directly first, so keep copies of your emails.

Subject: Formal Complaint Regarding Order #[Your Order Number] / Account #[Your Account Number]

To Whom It May Concern,

I am writing again to resolve an issue with my recent order. This is my second attempt to contact you about this, as my first email on [Date] has not received a satisfactory response.

On [Date of Incident], I discovered that [Clearly and concisely describe the problem. E.g., several of my smoothies were moldy, I was incorrectly billed for a box I had skipped, my delivery never arrived].

This has been incredibly disappointing and inconvenient. I signed up for your service for easy, healthy food, not to spend my time chasing down customer service for quality control issues. Frankly, it's unacceptable for a premium food service.

To resolve this, I require a full refund of [$$ Amount] for the affected products. I also need confirmation in writing that this issue has been addressed and my account has been credited.

If I do not receive a resolution within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card company.

Thank you for your prompt attention to this matter.

[Your Name] [Your Account Email]

Here are a few extra tips that users online say have worked:

• Reference the 2022 recall. If your complaint is about quality or unexpected ingredients, mentioning the French Lentil + Leek Crumbles recall shows you're an informed customer and that you take health concerns seriously.
• Go public on social media. Don't just DM them. Post a public comment on their latest Instagram post. Keep it civil, but state your order number and the fact you haven't received a reply. Weirdly, this often gets a faster response.
• Ask for a supervisor immediately. In your first email, you can add a line like, "If you are not able to authorize a full refund, please escalate this ticket to your supervisor immediately." It can sometimes cut through the first layer of scripted responses.

Tired of getting automated email responses about your moldy smoothie? Or trying to explain to a chatbot that you were charged for a box you skipped? It's exhausting. You signed up for easy meals, not a part-time job arguing with customer service. Sound familiar? Pine AI can handle it. We take over the frustrating back-and-forth, sending the persistent follow-ups and navigating the support system for you. No more checking your inbox for a reply that never comes. Let us deal with the headache so you can get your money back and move on. No joke.