Over 4,400 complaints in the last three years. That’s the reality on Factor Meal’s Better Business Bureau page. It’s not just you. If you’re tired of surprise charges, late deliveries, or meals you swear you skipped, you’re in the right place. Common complaints flagged constantly are about billing adjustments and problems with their subscription service. It feels like you need a spreadsheet just to manage your account without getting an unexpected bill. It’s beyond frustrating when a service meant to make life easier does the exact opposite. Let's get this sorted out. Official site: Visit Factor Meal
Best ways to complain to Factor Meal
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | (888) 573-5727 (Available 24/7) | Best for urgent issues like a wrong delivery or an immediate billing error. |
| Live Chat | Via their website (Available 24/7) | Good for getting quick answers or a written record of your conversation without having to wait on hold. |
| Email / Help Center | help@factor75.com or via their site's contact form | Use this for non-urgent complaints where you need to attach screenshots or documents. Expect a slower response. |
⏱️ Estimated Response Times from Factor Meal After Complaining
Immediate to 30 minutes, but honestly, it often feels longer when you're the one waiting.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate - 30 minutes |
| 24 - 48 hours | |
| Chat | Immediate - 15 minutes |
| App | N/A |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours: Try calling early in the morning (like 8 AM EST) or late at night to avoid the lunch and dinner rush queues.
- Use the live chat: It's often faster than the phone, and you get a transcript you can save.
- Have your details ready: Know your account number, the date of the issue, and the specific order you're complaining about before you even connect.
How to Escalate Your Complaint
If Factor Meal support is giving you the runaround or just not responding, it's time to escalate. Your best bet in the US is to file a complaint with the Better Business Bureau (BBB). Factor's parent company, HelloFresh, is accredited and seems to respond to most complaints filed there. Just be aware, the BBB process isn't instant. It works, but prepare to wait. You have to submit your complaint through the BBB website, and the company typically has 14 days to respond. Make sure you've already tried contacting Factor directly, as the BBB will ask if you've done that first.
Email Template to Complain to Factor Meal
Subject: Formal Complaint Regarding Billing Error on Account [[Account #]]
Hi there,
I'm writing again to resolve an issue with my account. This is my second attempt to get this fixed, and my patience is running pretty thin.
On [[Date]], I was incorrectly charged [[$Amount]] for an order I had skipped well before the cutoff time. Having to spend my time chasing down this refund has been incredibly frustrating and defeats the purpose of using a convenience service.
To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. Please also send a written confirmation to this email address once the refund has been processed.
If I don't receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a supervisor immediately. If the first-level support agent is reading from a script and not helping, politely but firmly ask to speak with a manager or supervisor. Don't waste 20 minutes repeating yourself.
- Request a reference number. At the start of any phone call or chat, ask for a ticket or reference number. This makes it much easier to follow up without starting from scratch.
- Go public. If you're being ignored, post a short, polite complaint on their Facebook or Instagram page. A Reddit user mentioned they got a DM from support within an hour of posting on Instagram, while their email had been ignored for three days.
Let Pine AI Help Raise the Complaint to Factor Meal
Tired of trying to explain to Factor support for the third time that you did, in fact, skip your delivery week? Sound familiar? The endless back and forth, the copy-paste email responses, the feeling that you’re talking to a wall. It’s exhausting. Pine AI handles it for you. We take your complaint and persistently follow up with the company so you don’t have to. No more checking your email every hour for a reply that never comes. Let us deal with the corporate pushback. You’ve got better things to do.
Frequently Asked Questions about Factor Meal Complaint Filing
What if Factor Meal doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Factor Meal?
Is this the right phone number to contact Factor Meal?
What's the easiest way to cancel a subscription with Factor Meal?
Other ways that I can contact the Factor Meal?
Why did I get charged after I skipped a week?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
