An 'F' rating from the Better Business Bureau. Seriously. It's not just a fluke, either. SnackCrate has racked up over 111 complaints in the last three years, and the BBB even issued a formal alert because the company simply stopped responding to them. It's no surprise when you see the common complaints are about missing boxes, incorrect billing amounts, and customer service that seems to have completely vanished. If you're tired of being ignored, Pine AI can take over. We handle the persistent follow-ups and pushback for you. Before you start, here is their official site: Visit SnackCrate.
Best ways to complain to SnackCrate
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Help Center Form | Submit a request via their online portal at support.snackcrate.com | For billing issues or specific account problems. This method creates a paper trail. |
| Social Media | Send a direct message or post publicly on their Facebook or Instagram page | For public complaints when you're being ignored. Companies often respond faster to public pressure. |
⏱️ Estimated Response Times from SnackCrate After Complaining
Honestly, based on the BBB complaints, 'eventually' seems to be the most accurate timeframe.
| Method | Expected Wait Time |
|---|---|
| Help Center Form | 2-5 business days (if at all) |
| Social Media | 1-2 days (for public posts) |
🔍 Tips to Get a Quicker Response from a Complaint
- Be extremely specific. Include your order number, the date of the charge, and exactly what's missing or wrong.
- Go public. Post your complaint on their Facebook or Instagram page. Public visibility often gets a faster response.
- Keep records of everything. Save screenshots of your submission confirmation and any communication you have. You'll need it.
How to Escalate Your Complaint
If SnackCrate ignores you, your next step is to file a formal complaint with the Better Business Bureau (BBB). It's free, and they will attempt to mediate on your behalf. BBB works, but prepare to wait. SnackCrate has a history of not responding even to them, which is why they have an 'F' rating.
A faster route is often a credit card chargeback. If you were charged for goods you never received or were billed incorrectly, contact your bank or credit card company to dispute the charge. This hits them directly in their wallet. Just remember, you usually need to show you tried to resolve it with the merchant first, so keep copies of your emails.
Email Template to Complain to SnackCrate
Subject: Formal Complaint: Unresolved Issue with Order #[Your Order #]
I am writing again to resolve an issue with my account that has remained unaddressed despite my previous contact on [Date].
On [Date of Charge], my card was charged [$Amount] for a crate that has never arrived. The tracking information provided is invalid, and frankly, the time I've spent chasing this down is incredibly frustrating.
To resolve this, I require an immediate full refund of [$Amount] to my original payment method.
Please be aware that if I do not receive a confirmation of this refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[Your Name]
Additional Helpful Tips to get Your Complaint Resolved
- Use the phrase 'Formal Complaint' in your subject line. It sometimes gets routed to a different, more senior team.
- Mention the BBB directly in your message. One user on their BBB page noted that only after they filed a complaint did they get a response. It seems to be the only language the company speaks.
- Ask your bank for the chargeback timeline. When you contact them, ask for the deadline to file a dispute. Don't let SnackCrate's delays make you miss your window.
- Take screenshots of everything. Your account page showing the charge, the submission form confirmation, their broken tracking page. Everything.
Let Pine AI Help Raise the Complaint to SnackCrate
Tired of sending messages into the void at SnackCrate's help center? Sound familiar? It's a common story on their BBB page and Trustpilot reviews. Pine AI can handle the tedious follow-up for you. We send the formal complaint, chase them when they go silent, and manage the entire process so you don't have to waste any more time. Let us take over the headache. No joke.
Frequently Asked Questions about SnackCrate Complaint Filing
What if SnackCrate doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving SnackCrate?
Is this the right phone number to contact SnackCrate?
What's the easiest way to cancel a subscription with SnackCrate?
Other ways that I can contact the SnackCrate?
Why did I get a different country's snack box than I ordered?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
