Over 111 complaints have been filed against Gobble with the Better Business Bureau in the last three years alone. It's not just you. If you're tired of dealing with issues like surprise billing charges or poor quality ingredients, you're in the right place. Many customers report problems with spoiled produce and incorrect orders, which is frustrating when you're paying for convenience. Getting a straight answer from their support can feel like a full-time job. This guide will walk you through the most effective ways to file your complaint and actually get a resolution. Don't let them brush you off. You can find their official site here: Visit Gobble.
Best ways to complain to Gobble
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | (888) 405-7481 Mon-Fri: 6am-8pm PT Sat-Sun: 6am-1pm PT |
Best for urgent issues, like a completely ruined or missing delivery that needs immediate attention. |
| Email / Contact Form | Via their website's help center | Good for non-urgent problems. This creates a written record of your complaint, which is useful if you need to escalate. |
| Live Chat | Available on their website during business hours | Ideal for quick questions or simple problems that don't require a long explanation or photo evidence. |
⏱️ Estimated Response Times from Gobble After Complaining
They say it's quick, but honestly, getting a real answer can feel like an eternity.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 30 minutes (including hold time) |
| 24-48 hours | |
| Chat | 5-20 minutes |
| Contact Form | 24-48 hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours, like mid-morning on a Tuesday or Wednesday, to avoid the longest wait times.
- Have your account email and the specific delivery date or order number ready before you contact them.
- Be direct. State the problem clearly and tell them exactly what you want, for example, a refund for one specific meal.
How to Escalate Your Complaint
If Gobble ignores you or gives you the runaround, don't give up. Your next step is to file a formal complaint with an external body. The most effective option for a US-based company like Gobble is the Better Business Bureau (BBB).
How to File a Complaint with the BBB
- Go to the BBB website and search for Gobble, Inc.
- Fill out the complaint form with all the details of your issue, including dates, order numbers, and the resolution you're seeking.
- The BBB will forward your complaint to Gobble, who is then expected to respond.
Filing with the BBB often gets their attention, but prepare to wait. It's a process. Gobble usually responds, but it might take a couple of weeks to get a final resolution. You should always try to resolve the issue with Gobble directly first, as the BBB will ask if you've already done so.
Email Template to Complain to Gobble
Subject: Urgent: Unresolved Issue with Order on [[Date]] / Account [[Your Email Address]]
Hi there,
I am writing again to resolve an issue with my recent Gobble delivery. Despite my previous attempt to contact support on [[Date]], my problem remains unsolved, and honestly, my patience is running out.
On [[Date of incident]], my order arrived with [[describe the specific problem, e.g., spoiled cilantro and missing chicken for the Pad Thai kit]]. This is not the quality I expect for the price I pay, and having to spend my time chasing this down has been incredibly frustrating. It completely defeats the purpose of a convenient meal service.
To resolve this, I require a full refund of [[$Amount]] for the affected meal kit to be credited back to my account. I have attached a photo of the spoiled ingredients for your reference.
If I do not receive a response confirming the refund within the next 48 hours, my next step will be to file a chargeback with my credit card company for the unsatisfactory goods provided.
Thank you for your prompt attention to this matter.
[[Your Name]] Account: [[Your Email Address]]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- If the first support agent isn't helping, politely ask to speak with a supervisor or manager. Sometimes you just need someone with more authority.
- Always ask for a reference number for your call or a transcript of your chat. This is your proof if you need to follow up.
- Take pictures immediately. If your produce is wilted or a container is broken, document it right away before you throw anything out.
- One user on a cooking forum mentioned they got a faster response by emailing the support address directly instead of using the website's contact form. It's worth a shot.
Let Pine AI Help Raise the Complaint to Gobble
Tired of explaining that your cilantro was brown for the third time? Or waiting on hold just to be told you missed the cutoff to skip a delivery by five minutes? Sound familiar? It's a total headache. Instead of replaying the same frustrating conversation with support, let Pine AI handle it. We draft the complaint, manage the follow-ups, and deal with the persistent pushback so you don't have to. No more hold music or checking your email for a reply that never comes. Let us take over the tedious part.
Frequently Asked Questions about Gobble Complaint Filing
What if Gobble doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Gobble?
Is this the right phone number to contact Gobble?
What's the easiest way to cancel a subscription with Gobble?
Other ways that I can contact the Gobble?
Why was I charged after I skipped a week?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
