Complain About Harry & David - learn how to file a complaint

Immediate to 48 hours, but honestly, getting a real solution can feel like an eternity.

• Call during off-peak hours. Think mid-morning on a Tuesday, not the week before Christmas.
• Have your order number and the recipient's information ready before you even start the conversation.
• If you're complaining about a product, take clear pictures. A photo of a wilted pear is worth a thousand words.

If your first attempt to contact Harry & David goes nowhere, don't give up. Your first step is to escalate internally. When you're on the phone or chat, politely but firmly say, "I'd like to speak with a supervisor or manager, please." The initial support agent often has limited power to issue significant refunds or credits.

If that still doesn't work, it's time to go external. File a formal complaint with the Better Business Bureau (BBB). You submit your case on their website, and the BBB officially forwards it to a corporate contact at Harry & David, who is then expected to respond. The BBB process works, but prepare to wait. It can take a couple of weeks to get a final resolution, but it forces the company to take your issue seriously. Most regulatory bodies require that you try to resolve the issue with the company first, so keep a record of your attempts.

Subject: Formal Complaint: Unresolved Issue with Order #[Your Order Number]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my recent order, which I first contacted customer service about on [Date of first contact].

The [Product Name] in my order #[Your Order Number] arrived damaged and was not suitable to be given as a gift. This was incredibly disappointing and frankly embarrassing, as it was for an important occasion and did not reflect the quality your brand advertises.

To resolve this, I require a full refund of [$Amount] for the unsatisfactory items to be credited back to my original payment method. I have attached photos of the product as it was received.

If I do not receive a confirmation of this refund within three business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card provider.

Thank you for your prompt attention to this matter.

[Your Name] [Your Phone Number]

• Ask for a Supervisor Immediately: When you call, don't waste time with the first-tier support if your issue is complex. Politely state, "This is a complicated issue, could I please speak with a supervisor to resolve it?"
• Go Public on Social Media: A public post on their Facebook page or a tweet mentioning @HarryandDavid with a photo of the issue often gets a much faster response from their social media team who are tasked with protecting the brand's image.
• Demand a Paper Trail: After any phone call, ask the representative to send you an email summarizing the conversation and the agreed-upon resolution. If they can't, send one yourself confirming what was discussed. No paper trail means it never happened.
• Mention the Occasion: One user on a review site said they only got a replacement sent overnight after they mentioned the gift was for a major client anniversary. Adding context about why the gift was important can sometimes add the urgency that support tickets lack.

Tired of explaining that your 'Royal Riviera' pears arrived looking more like 'Regretful Russets'? Or sitting on hold forever just to be told your complaint is being 'escalated'? Sound familiar?

It's a huge time-sink. Pine AI handles the annoying parts for you. We draft the complaint, follow up relentlessly, and deal with the back-and-forth so you don't have to. We know the right things to say to get their attention. No more repeating your order number for the fifth time or listening to that awful hold music. Let us take it from here. No joke.