DashPass

Complain About DashPass - learn how to file a complaint

Another charge from DashPass you didn't authorize? You're not alone. DoorDash, its parent company, has a shocking 1.1-star rating on Trustpilot from over 40,000 reviews. And get this, they've had over 16,000 complaints filed against them with the Better Business Bureau in just the last three years. It's a mess. Most people are fed up with incorrect billing amounts and getting absolutely nowhere with their customer service. It feels like they make it impossible to get a straight answer. If you're ready to fight back, here's how.

Official site: Visit DashPass

Published on 24 Jul, 2025
Olivia Harper, Content Manager
8 min read

Best ways to complain to DashPass

Contact Method Details & Availability Why use this instead...
In-App/Live Chat Available 24/7 in the DoorDash app or website. For most issues. This is their main support channel, best for immediate problems like a wrong order or a quick question.
Phone (855) 973-1040 or (855) 431-0459. Availability varies, often pushes you back to the app. For urgent or complex issues. Use this when the chat bot fails you, but prepare for a potentially long wait and a frustrating experience.
Social Media Publicly tweet @DoorDash_Help on X (formerly Twitter). For public escalation. When you're being ignored, a public complaint can get their attention much faster.

⏱️ Estimated Response Times from DashPass After Complaining

They say 'immediate,' but we all know that's not true. Here's a more realistic timeline.

Method Expected Wait Time
Phone Immediate to 30 minutes (if you can get through)
Email 24-48 hours (often a canned response)
Chat 5-20 minutes (but you might get passed around)
App 5-20 minutes (usually the fastest for simple issues)

🔍 Tips to Get a Quicker Response from a Complaint

  • Have your order number and account details ready. Don't make them ask.
  • Use the in-app chat for the fastest, though not always most helpful, response.
  • Be clear and concise. State the problem and what you want (e.g., 'My order was wrong, I want a full refund').
  • If you call, do it during off-peak hours like mid-morning on a weekday.

How to Escalate Your Complaint

If the support agent isn't helping, your first move should be to politely but firmly ask to speak with a supervisor or manager. Sometimes just asking is enough to get a resolution.

If that doesn't work, it's time to go external:

  • Better Business Bureau (BBB): Filing a complaint with the BBB is a solid next step. It creates a public record of your issue, and companies like DoorDash often respond to protect their reputation. The BBB works, but prepare to wait. DoorDash usually responds after a reminder or two.
  • Credit Card Chargeback: For any billing errors or charges for services not rendered, contact your credit card company directly to dispute the charge. This is often the fastest way to get your money back. Banks take this seriously.
  • State Attorney General: For more serious issues involving deceptive practices, you can file a complaint with your state's Attorney General's office. This is a more formal step for consumer protection.

Email Template to Complain to DashPass

Subject: Formal Complaint: Unresolved Issue with Order #[Order Number] / DashPass Account [Your Email/Phone]

Hi there,

I am writing again to resolve an issue with my DashPass account, as my previous attempts to fix this through your app support on [Date] were unsuccessful.

On [Date], I was incorrectly charged [$Amount] for [Reason for charge, e.g., a DashPass renewal I cancelled, an order that never arrived]. This is unacceptable, and frankly, the time I've wasted trying to get this corrected is incredibly frustrating.

To resolve this, I require a full refund of [$Amount] to be processed immediately. I also request written confirmation that this has been completed.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[Your Name]

Additional Helpful Tips to get Your Complaint Resolved

  • Always ask for a reference number. Always. For every single interaction. It's your proof that you contacted them.
  • Take screenshots of everything. The chat conversation, the wrong order in the app, the weird charge on your bank statement. Proof is your best friend.
  • Beat the bot. If the support chat bot is giving you the runaround, just keep typing 'speak to agent' or 'human'. Eventually, it usually gives up and connects you.
  • Use social media pressure. A user on Reddit mentioned they got a faster response by publicly tweeting at @DoorDash_Help with their ticket number. It puts them on the spot.

Let Pine AI Help Raise the Complaint to DashPass

Tired of the DashPass support chat loop? Where they thank you for your patience every two minutes while solving nothing? It's exhausting. Pine AI can handle that whole annoying process for you. It deals with the back-and-forth, the waiting, and the canned responses so you don't have to. Sound familiar? Let an AI do the arguing. No joke. It just gets it done without you wanting to throw your phone across the room. We handle the persistent pushback on your behalf to get you the resolution you deserve.

Frequently Asked Questions about DashPass Complaint Filing

What if DashPass doesn't reply?
icon-show
Can I escalate my complaint legally?
icon-show
Are there lots of people leaving DashPass?
icon-show
Is this the right phone number to contact DashPass?
icon-show
What's the easiest way to cancel a subscription with DashPass?
icon-show
Other ways that I can contact the DashPass?
icon-show
Why was I charged a 'service fee' and a 'delivery fee' with DashPass?
icon-show
Olivia Harper

Olivia Harper

Content Manager

Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.

Pine AI files DashPass complaints for you, quickly and effectively - no stress

Get your issues resolved with Pine