Audiobooks

How to Contact Audiobooks Customer Service

Trying to contact Audiobooks customer service can feel like a quest in itself, especially when you run into common frustrations. Many users on sites like the Better Business Bureau report issues with billing disputes after a free trial ends or problems cancelling a subscription. Whether you're trying to figure out a weird charge or just want to pause your account so you can finally catch up on that Sarah J. Maas series everyone on BookTok is talking about, we've got you covered. You can generally reach them by phone, their website's email form, or through social media. For official information, always start at the source: Visit Audiobooks.

Last Edited on 27 Jul, 2025
Emma Sullivan, EdTech and Media Writer
8 min read

Different Ways to contact Audiobooks

Navigating customer support can be a pain. Here’s a quick breakdown of the best way to reach out to Audiobooks depending on your issue.

Contact Method Details & Availability Best for...
Phone 1-855-876-6195 (Mon-Fri, 9am-8pm ET) Urgent issues, billing errors, cancellation problems
Email (Web Form) Submit a Request Non-urgent technical support, detailed account questions
Social Media @audiobooks_com on X (Twitter) Public complaints, general questions (avoid sharing personal info)

Customer Support Channels

a. 📞 Phone Support

This is often the most direct way to solve problems, especially complex ones.

Department Phone Number Hours (Timezone)
Main Support & Billing 1-855-876-6195 Mon - Fri, 9am - 8pm (ET)

b. 📧 Email Support

Best for issues that aren't time-sensitive but require detailed explanations.

Purpose Email Notes
General Inquiries Web Form: Submit a Request Avg. response: 24-48 hours

c. 💬 Live Chat or Website Bot

Audiobooks does not prominently feature a live chat service. The website and help center prioritize directing users to either the phone number for urgent matters or the email web form for other inquiries. You won't find a little chat bubble popping up to help you.

d. 📱 In-App Support

Support within the iOS and Android apps typically redirects you to the main Help Center. From there, you can access the same contact options: the web form or the phone number. It's less of an in-app chat and more of a portal to their standard support channels.

⏱️ Estimated Response Times from Audiobooks

Knowing how long you'll have to wait can manage expectations. These are based on user reports and typical industry standards.

Method Expected Wait Time
Phone 5-20 minutes (can be longer during peak hours)
Email 24-48 hours
Chat Not Available
App Redirects to Email/Phone channels

🔍 Tips to Reach Support Faster from Audiobooks

  • Call early: Try calling right when they open (9am ET) to avoid the lunchtime or end-of-day rush.
  • Use the web form for non-urgent issues: If it's not a fire, sending a detailed message through the form is less hassle than waiting on hold.
  • Have your info ready: Don't waste time fumbling for details once you get a human on the line.

Before You Call: What to Have Ready

Don't get stuck on hold just to be told you're missing something. Before you even dial, make sure you have your account email address and the last 4 digits of the credit card you used to sign up. Trust me, it's the first thing they will ask for, and having it ready makes you sound like you know what you're doing.

Where to Quickly Solve Problems with Audiobooks

Here’s how to get the right help for the most common problems.

If Your Problem Is... The Best Contact Method Is... Pro Tip
An Unexpected Billing Error Phone Support (1-855-876-6195) Phone agents have the most power to issue immediate credits or refunds. Have the charge date and amount ready.
Trouble Canceling Your Subscription Help Center (Self-Service) first, then Phone The website makes you click through a few screens. If it fails or you get an error, calling is the only way to force it. Don't use email for this.
An Audiobook Won't Download or Play Email (Web Form) It's faster because you can easily copy and paste error codes and describe your device. They can send you step-by-step instructions.
Filing a Formal Complaint Phone Support (Ask for a Supervisor) A phone call creates a clearer record of your issue and gives you a better shot at escalation. It's harder to ignore than an email.

Frequently Asked Questions about Audiobooks Customer Service

What's the fastest way to contact Audiobooks?
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Where can I find my account detail number for Audiobooks?
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How long does it take for Audiobooks to get back to me?
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What's the quickest way to cancel a subscription with Audiobooks?
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How do I raise a complaint to Audiobooks?
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Can I get a refund for a book I hate?
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Emma Sullivan

Emma Sullivan

EdTech and Media Writer

Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.

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