Claim Compensation from Justfly

Getting your ducks in a row before contacting Justfly is critical. Don't give them an easy excuse to dismiss your claim.

• Gather All Documents: Find your booking confirmation email, any flight change or cancellation notices, your e-ticket numbers, and receipts for any extra expenses you incurred (like a new flight or hotel).
• Document Everything: Take screenshots of error messages, your call log showing you tried to phone them, and save every email. Create a timeline of events: when you booked, when the flight was changed/cancelled, and every time you tried to make contact.
• Know Exactly What You Want: Are you asking for a full refund as per DOT regulations for a cancelled flight? Or are you seeking compensation for additional costs? Be specific. State the exact dollar amount you are claiming.
• Reference Their Own Policies (and the Law): Briefly check the U.S. Department of Transportation's rules on flight refunds. Airlines and ticket agents are required to provide a refund if they cancel a flight, regardless of the reason. Mentioning this shows you've done your homework.

In the United States, your rights as an airline passenger are primarily governed by the U.S. Department of Transportation (DOT). Here’s what you need to know when dealing with a third-party site like Justfly.

• Right to a Refund for Cancellations: This is the big one. If the airline cancels your flight for any reason, you are legally entitled to a full cash refund for your ticket. Justfly, as the ticket agent, is obligated to process this. Don't accept a travel credit if you want your money back.
• Third-Party Complications: Justfly is a middleman. Sometimes they will blame the airline, and the airline will blame them. Your contract is with Justfly, so you must pursue them for the refund first. However, if they are unresponsive, you can also file a complaint against both Justfly and the airline with the DOT.
• Compensation vs. Refund: A refund is just your money back for the unused ticket. Compensation is for extra costs or inconvenience (like being stranded). In the U.S., compensation is not federally mandated for delays, unlike in the EU. However, you can still request reimbursement for reasonable expenses as a goodwill gesture, especially if the cancellation was last-minute.

For official guidance, refer to the DOT's Fly Rights page.

Subject: Immediate Refund Request for Cancelled Flight - Booking Reference [Your Booking Number]

Dear Justfly Customer Support,

I am writing to formally request an immediate and full refund of $[Amount] for my booking, reference number [Your Booking Number].

My original flight details were as follows:

• Airline: [Airline Name]
• Flight Number: [Flight Number]
• Date: [Date of Flight]
• Departure: [Departure Airport]
• Arrival: [Arrival Airport]

On [Date], this flight was cancelled by the airline. As per U.S. Department of Transportation (DOT) regulations, I am legally entitled to a full cash refund when the carrier cancels a flight, regardless of the reason.

I have attempted to resolve this matter through [mention previous attempts, e.g., phone calls, online forms] without success. My expectation is a full refund to my original payment method within 7-10 business days.

Please process this refund immediately and provide a confirmation email once it has been completed. If I do not receive a satisfactory response and confirmation of my refund within 72 hours, I will escalate this matter by filing a formal complaint with the DOT and initiating a chargeback with my credit card provider.

Sincerely,

[Your Full Name] [Your Phone Number]

If Justfly ignores you or denies your rightful claim, don't give up. You have several powerful options to escalate the issue.

1. Credit Card Chargeback: This is often the most effective tool. Contact your credit card company (the number is on the back of your card) and request to file a chargeback for 'services not rendered'. Provide them with all your documentation, including the flight cancellation notice and your attempts to contact Justfly. The bank will investigate and pull the money back from Justfly if your claim is valid.
2. File a DOT Complaint: The Department of Transportation takes consumer complaints seriously. Filing a complaint online is free and puts official pressure on both Justfly and the airline to respond and resolve the issue. This is a crucial step.
3. Complain to the Better Business Bureau (BBB): While the BBB has no legal power, companies often respond to BBB complaints to protect their rating. Given Justfly's 'F' rating, they may be motivated to resolve your case to avoid another public complaint.
4. Make Noise on Social Media: A polite but firm public post on X (formerly Twitter) or Facebook, detailing your issue and tagging Justfly and the airline, can sometimes get a faster response from a social media team empowered to solve problems.

Tired of Justfly's endless hold music and generic email responses? Getting the compensation you're owed shouldn't feel like a battle. That's where Pine AI steps in. Instead of you spending hours navigating phone trees and writing follow-up emails, our AI-powered service handles the entire frustrating process for you. We'll draft the communications, manage the follow-ups, and apply persistent pressure to get your claim resolved. Sound good? With a 93% success rate in negotiations, we know how to cut through the corporate red tape. No more wasting your time listening to a support agent read from a script. Let us deal with the headache of chasing down Justfly so you can get back to your life. It's not just about getting your money back; it's about reclaiming your time and sanity. No joke.

The information provided on this page is for informational purposes only and does not constitute legal advice. Pine AI is not a law firm.