Complain About Fuegobox - learn how to file a complaint

Email can take a day or two, but honestly, waiting for a resolution can feel like an eternity.

• Call during off-peak hours (e.g., mid-morning PST).
• Have your order number and account email ready before you contact them.
• Be clear and concise about your problem and what you want (e.g., a refund, a replacement).
• Mention you've seen other complaints on the BBB. A little pressure helps.

If Fuegobox support is giving you the silent treatment, it's time to go over their heads. Don't just give up.

Better Business Bureau (BBB)

Filing a complaint with the BBB makes your issue public. Companies with a good rating, like Fuegobox, usually respond to protect their score. The BBB acts as a mediator to get a resolution. It's slow, but it often works. Prepare to wait a few weeks for the process to play out.

Credit Card Chargeback

If your complaint is about a charge you don't recognize or a service you cancelled, a chargeback is your strongest move. Contact your credit card company and dispute the charge. Most banks require you to try resolving it with the merchant first, so keep those emails as proof. This hits companies where it hurts, their wallet.

Subject: Urgent: Unresolved Issue with Order #[Your Order #]

I'm writing again to resolve an issue with my Fuegobox subscription.

On [Date], I was incorrectly charged [Amount] for [Reason for charge, e.g., a shipment I already cancelled]. This is the second time I've had to contact you about a billing error, and frankly, it's becoming incredibly frustrating to manage my account.

To fix this, I need you to process a full refund for [Amount] immediately. I also need you to confirm in writing that my subscription has been properly cancelled so this does not happen again.

If I don't receive a confirmation of the refund within 48 hours, my next step will be to file a chargeback with my bank.

I have attached a screenshot of the charge for your reference.

Thank you for your prompt attention to this.

Pro Tips for Making Your Complaint Heard

• Use keywords in your email subject. "Urgent Refund Request" or "Cancellation Failure" gets more attention than "Question about my account."
• Always ask for written confirmation. If you resolve something over the phone, ask the agent to send a follow-up email summarizing what was agreed upon. You need a paper trail.
• Try the public shame tactic. One user on Reddit said they got a fast response only after posting a picture of their incorrect order on Instagram and tagging @fuegobox. It sounds dramatic, but it works.
• State your desired outcome clearly. Don't just complain. Tell them exactly what you want: "I require a $29.95 refund for the box I never received."

Tired of sending emails into the void at Fuegobox support? It's a common feeling. I saw one person on a forum say they waited a week just for a generic, unhelpful reply. Sound familiar?

Pine AI handles the annoying back-and-forth for you. No more checking your inbox every five minutes or wondering if they even read your message. It just gets it done. Let our AI be the persistent one, so you don't have to waste your time or sanity on it. No joke.