Trying to contact Dinnerly can feel like an extra step you didn't sign up for. Whether you're dealing with common frustrations people mention online, like missing ingredients for a recipe or a delivery that showed up late, getting help shouldn't be a chore. Maybe you were all set to make that viral 'Marry Me Chicken' recipe and realized the chicken itself is missing, it happens. You can reach them by phone, email, or live chat. For most account-related issues, you can start by visiting the official Dinnerly site at https://dinnerly.com.
Different Ways to contact Dinnerly
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | (888) 267-2850 (6 am - 11 pm EST) | Urgent issues, billing disputes |
| Live Chat | Via the website's Help Center | Quick questions, reporting missing items |
| [email protected] | Non-urgent inquiries, creating a paper trail |
Customer Support Channels
📞 Phone Support
Getting a human on the line is often the quickest way to solve complex problems.
| Department | Phone Number | Hours (EST) |
|---|---|---|
| Main Customer Support | (888) 267-2850 | 6:00 AM - 11:00 PM, Daily |
📧 Email Support
Good for when you're not in a rush and want a written record of your conversation.
| Purpose | Email Address | Notes |
|---|---|---|
| General Inquiries | [email protected] | Expect a response within 24-48 hours. |
💬 Live Chat or Website Bot
Dinnerly's website features a chat bot that can often escalate to a live agent.
- Where to access: Find the chat bubble on the 'Contact Us' or 'Help Center' page on their website.
- Steps to access: Click the chat icon, answer a few initial questions from the bot, and if it can't help, it should offer an option to connect with a person.
- Types of problems it handles: Best for simple issues like reporting a missing ingredient, tracking a delivery, or asking about a recipe.
- Escalation: Yes, the bot will transfer you to a live agent during support hours if it cannot resolve your issue.
📱 In-App Support
If you have the app, you can often get help directly through it.
- Platform: Available on iOS and Android.
- Steps to contact: Navigate to the 'Account' or 'Settings' section within the app and look for a 'Help' or 'Contact Us' option. This usually launches a chat or contact form.
Estimated Response Times from Dinnerly
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (can be longer during peak hours) |
| 24 - 48 hours | |
| Live Chat | < 5 minutes for a live agent |
| In-App Support | Varies, typically similar to Live Chat or Email |
Tips to Reach Support Faster from Dinnerly
- Call during off-peak hours. Try calling right when they open (6 am EST) or later in the evening to avoid the lunchtime and after-work rush.
- Use the chat for simple things. For a missing ingredient or a delivery question, the chat is almost always faster than the phone.
- Have your info ready. Don't make them wait while you search for your email or order details.
- Be direct. Clearly state your problem in the first sentence to help the agent understand your needs immediately.
Before You Call: What to Have Ready
Don't waste your own time. Before you dial, make sure you have this stuff handy. Seriously, they are going to ask for it, so you might as well be prepared.
- The email address you signed up with. This is the main way they identify your account.
- The specific delivery date or order number you're having an issue with.
- A photo of the problem. If an ingredient is damaged or missing, have a picture ready on your phone. They might ask you to email it while you're on the call.
- Your payment information, but only the last four digits of the card if you have a billing question.
Where to Quickly Solve Problems with Dinnerly
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unrecognized Charge | Phone Support at (888) 267-2850 | Phone agents typically have the most authority to issue immediate credits or refunds. |
| A Missing or Damaged Ingredient | Live Chat or In-App Support | It's faster, and you can easily upload a photo as proof to get a quick credit. |
| You Want to Skip a Week or Change a Delivery | Self-Service via Your Online Account | This is way faster than contacting a human. Just log in and manage your schedule yourself. |
| Filing a Formal Complaint | Email to [email protected] | This creates a clear, written record of your complaint and their response. |
| Technical Glitch with the Website or App | Live Chat | You can copy and paste error messages, which helps the support team diagnose the problem. |
Additional Helpful Links for Dinnerly
How Pine AI Can Help You Save Time Contacting Dinnerly
Tired of navigating menus and waiting on hold just to cancel a subscription? Let Pine AI handle it. We can cancel your Dinnerly account quickly and securely, saving you the headache. No more back-and-forth with customer service or trying to find the right button to click. Get your time back with just a few clicks.
Frequently Asked Questions about Dinnerly
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Sophia Rodriguez
Food & Meal Prep Content Editor
Sophia Rodriguez, a former chef with a degree in Nutrition, has worked with leading meal kit companies to improve ingredient sourcing. She is the Food & Meal Prep Content Editor at Pine AI, where she develops step-by-step guides on food planning, grocery subscriptions, and kitchen efficiency tools. With over a decades experience in the culinary industry and nutrition-focused research, Sophia now specialises in helping readers save time, reduce food waste, and get the most value from meal prep services.
