Trying to contact Dinnerly can feel like an extra step you didn't sign up for. Whether you're dealing with common frustrations people mention online, like missing ingredients for a recipe or a delivery that showed up late, getting help shouldn't be a chore. Maybe you were all set to make that viral 'Marry Me Chicken' recipe and realized the chicken itself is missing, it happens. You can reach them by phone, email, or live chat. For most account-related issues, you can start by visiting the official Dinnerly site at https://dinnerly.com.
How to Contact Dinnerly Customer Service
Different Ways to contact Dinnerly
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (888) 267-2850, Mon-Fri 9:30am-6:30pm ET | Urgent issues like a completely missed delivery or major billing errors. |
| Live Chat | Via the website, Mon-Fri 9:30am-6:30pm ET | Quick questions, reporting a missing ingredient, or minor order problems. |
| Email / Web Form | Via the 'Contact Us' page on their website | Non-urgent issues, providing detailed feedback, or when you need a paper trail. |
| Social Media | Facebook, Instagram | General questions or public complaints where you want a visible response. |
Customer Support Channels
a. 📞 Phone Support
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | (888) 267-2850 | Mon-Fri, 9:30 AM - 6:30 PM (ET) |
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Support | Via Web Form on their site | This is the primary method for email. Average response time is 1-2 business days. |
c. 💬 Live Chat or Website Bot
- Where to access: Look for the chat bubble icon on the bottom right of the Dinnerly website.
- Steps to access: Click the icon and fill in your name and email to start a conversation.
- Types of problems it handles: It's great for quick fixes like reporting a damaged item or asking about a specific recipe.
- If it escalates to humans: Yes, during business hours, the bot will connect you to a live agent if it cannot solve your problem.
d. 📱 In-App Support
Dinnerly's service is primarily managed through their website, and they do not currently offer a dedicated mobile app with in-app support features. All support should be directed through the website or phone.
Estimated Response Times from Dinnerly
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (can be longer during peak hours) |
| 24-48 business hours | |
| Chat | Under 5 minutes (during business hours) |
| App | N/A |
Tips to Reach Support Faster from Dinnerly
- Call during off-peak hours: Try calling right when they open or during the mid-afternoon to avoid the lunch rush.
- Use the live chat: For most non-critical issues, the live chat is significantly faster than waiting on hold.
- Prepare your details beforehand: Have your account email and the specific delivery date ready to go.
Before You Call: What to Have Ready
Don't waste your time. Before you call or start a chat, make sure you have your account email address and your delivery address handy. Trust me, they will ask for it. It also helps to know the date of the delivery you're having an issue with, so you're not scrambling to find it while they wait.
Where to Quickly Solve Problems with Dinnerly
Here are some of the most common topics Dinnerly customer service can assist with:
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Missing or Damaged Ingredient | Live Chat or Web Form | This is usually a quick fix. They can issue a credit without a long phone call. Just be specific about what was missing. |
| Late or Missed Delivery | Phone Support | This is urgent. A phone call is the most direct way to find out what happened and arrange a potential resolution. |
| A Billing Error | Phone Support | Phone agents typically have the most authority to investigate charges and issue immediate credits or refunds. |
| Canceling Your Subscription | Help Center (Self-Service) | This is always faster to do yourself. Log into your account and manage it there to avoid any miscommunication. Only call if the self-service tools fail. |
Additional Helpful Links for Dinnerly
For additional resources, check out the following links:
Frequently Asked Questions about Dinnerly Customer Service
What's the fastest way to contact Dinnerly?
How do I file a complaint about Dinnerly?
Where can I find my account detail number for Dinnerly?
How long does it take for Dinnerly to get back to me?
What's the quickest way to cancel a subscription with Dinnerly?
How do I raise a complaint to Dinnerly?
Can I report a missing ingredient for just one meal?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
