Dinnerly is a budget-friendly meal kit service delivering pre-portioned ingredients to households across the US. But even when dinner goes smoothly, customer support sometimes does not. Based on complaint patterns on Trustpilot, where Dinnerly holds a 1.4-star rating across hundreds of reviews, and on PissedConsumer, the most common frustrations include missing or damaged deliveries and unexpected subscription charges. With meal kit culture still riding a wave of post-pandemic interest, more households are signing up and, inevitably, more are needing help. Dinnerly can be reached via phone, live chat, email, and social media. Visit Dinnerly at https://www.dinnerly.com.
Best Ways to Contact Dinnerly
Here is a quick look at every confirmed contact channel Dinnerly offers. Use this table to pick the right method before you spend time waiting in the wrong queue.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-800-407-9189, available Monday through Friday 9 AM to 5 PM ET | Urgent issues, billing disputes, escalations |
| Live Chat | Available at dinnerly.com/help during business hours | Technical support, quick questions |
| support@dinnerly.com, response within 1 to 3 business days | Non-urgent issues, formal complaints | |
| Social Media | @Dinnerly on Facebook and Instagram | Public complaints, quick acknowledgment |
| Help Center | help.dinnerly.com | Self-service, FAQs, account management |
Note: All channels above have been cross-referenced against Dinnerly's official help pages and user-reported experiences on Trustpilot and PissedConsumer. If a channel is not listed here, it could not be confirmed as active.
Contact Channels in Detail
Each verified contact channel is broken down below with step-by-step guidance so you know exactly what to do when you reach out.
1 ๐ Dinnerly Phone Support
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main Support | 1-800-407-9189 | MonโFri, 9 AM to 5 PM |
| Billing | 1-800-407-9189 (same line, billing prompt) | MonโFri, 9 AM to 5 PM |
How to reach a human faster:
- Call 1-800-407-9189 during off-peak hours, ideally right when lines open at 9 AM ET.
- When the automated menu starts, say "representative" or press 0 to try to bypass the tree.
- If prompted for an account number you do not have handy, stay on the line. The system usually loops to a hold queue.
- Have your email address and most recent order number ready before the agent picks up.
- User reports on Trustpilot suggest hold times spike on Mondays and after holiday weekends, so mid-week mornings tend to move faster.
Known hold time patterns: Multiple Trustpilot reviewers have noted waits of 15 to 30 minutes during peak periods. Calling Tuesday through Thursday before noon ET appears to be the most reliable window.
2 ๐ง Dinnerly Email Support
| Purpose | Email Address | Average Response Time |
|---|---|---|
| General Inquiries | support@dinnerly.com | 1 to 3 business days |
| Billing or Disputes | support@dinnerly.com | 1 to 3 business days |
Tips for a faster, more useful reply:
- Subject line: Be specific. Use something like "Billing Charge Dispute โ Order #XXXXX โ [Your Name]" rather than a vague subject.
- Body: Include your full name, the email address on your account, your order number, the charge date and amount in question, and a one-paragraph description of the issue.
- Attachments: If you received a damaged item or wrong ingredient, attach a photo. Agents are more likely to issue a credit quickly when there is visual evidence.
- Known delays: Response times can stretch to 4 or 5 business days during peak delivery seasons (holidays, back-to-school weeks). If you have not heard back in 3 business days, follow up with a reply to your original thread rather than sending a new email.
3 ๐ฌ Dinnerly Live Chat or Website Bot
- Where to access: https://help.dinnerly.com (look for the chat icon in the bottom-right corner)
- Steps to start a chat:
- Go to help.dinnerly.com.
- Click the chat bubble icon in the lower-right corner of the page.
- Enter your name and the email address on your account.
- Type a brief description of your issue.
- If the bot cannot resolve it, type "agent" or "speak to a person" to request escalation.
- What it handles: Order status, delivery questions, basic account changes, and ingredient substitution questions.
- Escalation: The chat bot does escalate to a live agent during business hours. Outside of those hours, it logs your request and a rep follows up by email. User reports suggest the bot can loop on certain topics (especially password resets), so typing "agent" early saves time.
4 ๐ฑ Dinnerly In-App Support
- Available on: iOS and Android (confirmed via the Apple App Store and Google Play listings for the Dinnerly app)
- Steps to access support through the app:
- Open the Dinnerly app and log in.
- Tap the profile icon in the top-right corner.
- Scroll down and tap "Help" or "Support."
- Choose your issue category from the menu.
- Select "Contact Us" to initiate a chat or submit a request.
- What can be resolved in-app: Skipping a week, updating delivery preferences, reporting a missing item, and basic account edits.
- What requires a phone call: Billing disputes involving multiple charges, cancellation requests that the app does not process correctly, and escalated complaints. Several PissedConsumer users noted that cancellation through the app did not always register, so a follow-up phone call or email confirmation is worth the extra step.
Estimated Response Times from Dinnerly
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 15 to 30 minutes on hold during peak times; under 10 minutes off-peak |
| 1 to 3 business days (up to 5 during high-volume periods) | |
| Live Chat | 5 to 15 minutes for bot escalation to a live agent |
| In-App | Same as live chat if chat is initiated; email follow-up if outside hours |
The busiest times to avoid are Monday mornings and the day after a major holiday. If your delivery was supposed to arrive over a weekend and something went wrong, you are probably not the only one calling Monday at 9 AM. Mid-week mornings, particularly Tuesday and Wednesday between 10 AM and noon ET, tend to have shorter queues based on patterns reported by Trustpilot reviewers. The live chat bot has a reputation for looping on certain issue types without escalating, so if you are stuck in a loop, just type "agent" directly.
Before You Call: What to Have Ready
Do not waste 20 minutes on hold only to get disconnected because you did not have the right info. Here is what to pull together before you dial or open a chat.
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Your account email address. This is the single most important thing. Every Dinnerly agent will ask for it first. If you signed up with a work email you barely check, find it before you call.
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Your most recent order number. It is in your confirmation email or inside the app under "Order History." If your complaint is about a specific delivery, this number speeds everything up.
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The charge date and dollar amount. If you are disputing a billing issue, pull up your bank or credit card statement and have the exact charge in front of you. Saying "I think it was around $50" is not going to cut it.
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A photo of any damaged or missing items. If your box arrived with a broken egg carton or a missing protein, snap a photo before you throw anything away. Agents can process credits faster when there is documentation.
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Your cancellation confirmation (if applicable). If you already tried to cancel and are still being charged, have that confirmation email ready. It is your strongest piece of evidence.
Tips to Reach Dinnerly Support Faster
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Call Tuesday through Thursday, 10 AM to noon ET. Based on user-reported patterns on Trustpilot and PissedConsumer, this window consistently has shorter hold times than Monday mornings or Friday afternoons.
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Use live chat for delivery and ingredient issues. Chat agents tend to resolve missing item reports and delivery complaints faster than phone agents, partly because you can paste order numbers and error messages directly into the window.
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Say "representative" or press 0 early in the phone menu. The automated system is not always helpful, and getting to a human faster is worth the attempt. It does not always work, but it is worth trying before sitting through the full menu.
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Ask for a supervisor if your first agent cannot issue a credit. Frontline agents sometimes have limited authority on billing disputes. Politely asking for a supervisor or a callback from a senior rep can move things along, especially for charges over $30.
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Desktop beats mobile for live chat. A few Trustpilot reviewers noted that the chat widget on mobile browsers sometimes fails to load or disconnects mid-conversation. If you are starting a chat, use a desktop browser when possible.
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Follow up by email after any phone call. Send a quick email to support@dinnerly.com summarizing what was discussed and any resolution promised. It creates a paper trail and gives you something to reference if the issue resurfaces.
Where to Quickly Solve Common Dinnerly Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Phone support | Have the charge date and exact dollar amount ready. Phone agents have the most authority to issue credits or refunds. |
| A missing or damaged delivery item | Live chat or in-app | Faster than phone. Attach a photo if using email, or describe the item clearly in chat. Credits are often issued on the spot. |
| Can't log in or need a password reset | Help Center (self-service) | Try the self-service reset at help.dinnerly.com first. Only escalate to chat or phone if the automated tool fails after two attempts. |
| Filing a formal complaint | Phone (ask for a supervisor) | A phone call creates a clearer record and gives you a better shot at escalation than email alone. |
| Cancelling your subscription | Phone or email with written confirmation | The in-app cancellation does not always register correctly, per multiple PissedConsumer reports. Always request a written confirmation of cancellation. |
| Skipping a week or pausing deliveries | In-app or Help Center | This is the fastest self-service option. Changes must be made before the weekly cutoff, usually Wednesday at midnight for the following week's box. |
Additional Helpful Links for Dinnerly
Use these verified links to get where you need to go without digging through the site.
- Help Center: https://help.dinnerly.com
- Start Live Chat: https://help.dinnerly.com (chat icon, bottom-right corner)
- Billing Portal: https://www.dinnerly.com/my-account/billing
- Report Fraud or Phishing: support@dinnerly.com (include "Fraud Report" in the subject line)
- Download the App: Available on the Apple App Store and Google Play by searching "Dinnerly"
- Cancel Subscription Guide: How to cancel Dinnerly
How Pine AI Can Help You Contact Dinnerly
Dinnerly complaint volumes on PissedConsumer and Trustpilot have stayed stubbornly high into 2026, with billing errors and failed cancellations topping the list of grievances. If you have already tried once and gotten nowhere, you are not alone, and trying again the same way is unlikely to go differently.
Pine AI handles the whole thing for you, saving users an average of 240 minutes of phone tree navigation and hold time.
Step 1: Tell us your issue. Describe what went wrong with Dinnerly. We will ask for a few account details to get started. That is it.
Step 2: Pine gets to work. We navigate the menus, wait on hold, and handle the back-and-forth. We do not just start the process. We finish it.
Step 3: Your issue is resolved. You get a confirmed result, whether that is a refund, a cancellation confirmation, or a direct answer. No retention offers, no runaround, no sitting on hold while your lunch gets cold.
Frequently Asked Questions about Dinnerly
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