Trying to get in touch with Craft Coffee can feel like a quest, especially when you're just trying to solve common problems like billing disputes or figuring out how to cancel a subscription, which some users online have mentioned can be a headache. Whether you need enough great coffee to survive watching the entire 'Fallout' series or just want to ask a question, we've got you covered. You can generally contact them via email, their website's contact form, or through their social media profiles on Facebook, Twitter, and Instagram. For official information, it's always best to visit the Craft Coffee website directly at https://craftcoffee.com.
Different Ways to Contact Craft Coffee
Getting help shouldn't be a puzzle. Here’s a quick breakdown of the best ways to reach out to Craft Coffee, since finding a direct phone number is nearly impossible.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| [email protected] | Detailed questions, billing issues, and formal complaints. | |
| Website Form | Contact Page | General inquiries and feedback. |
| Social Media | Facebook, Twitter/X, Instagram | Quick questions, public feedback, and getting a faster response. |
Customer Support Channels
a. 📞 Phone Support
Craft Coffee does not publicly list a customer service phone number. Their support is primarily handled online through email and their website.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | Not Available | N/A |
| Billing | Not Available | N/A |
b. 📧 Email Support
This is the most reliable way to get a detailed response from their team.
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] | Average response time is typically 1–2 business days. |
c. 💬 Live Chat or Website Bot
As of now, Craft Coffee does not offer a live chat feature or an automated bot on their website. All inquiries are directed through their email or contact form.
d. 📱 In-App Support
Craft Coffee does not have a dedicated mobile app for iOS or Android. All account management and support requests are handled through their main website.
⏱️ Estimated Response Times from Craft Coffee
| Method | Expected Wait Time |
|---|---|
| Phone | N/A |
| 1–2 Business Days | |
| Chat | N/A |
| Social Media | Varies, often within 24 hours |
🔍 Tips to Reach Support Faster from Craft Coffee
- Be super specific in your first email. Include your account email, order numbers, and a clear description of the problem to avoid the inevitable back-and-forth.
- Use the contact form on their website, as it might route your request to the right place faster.
- If your issue is simple and not sensitive, try sending a public message on Twitter or Facebook. Sometimes companies respond faster when others are watching.
Before You Contact Them: What to Have Ready
Look, don't waste your time or theirs. Before you even open that email draft, make sure you have your account email address and any relevant order numbers handy. Trust me, they will ask for it, and having it ready saves at least one email exchange. If it's a visual problem, like a damaged bag, take a clear photo to attach. It proves your point and speeds things up.
Where to Quickly Solve Problems with Craft Coffee
Here are some of the most common topics Craft Coffee customer service can assist with:
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Cancelling Your Subscription | Your Account Dashboard (Self-Service) | This is way faster than emailing support. Log into your account on their website and look for the subscription management section. Do it yourself to avoid waiting for a reply. |
| A Billing Error | Email ([email protected]) | Include the date, the amount charged, and your order number. Be specific. Since phone support isn't an option, a detailed email is your best shot for a quick resolution. |
| Changing Your Coffee Order | Your Account Dashboard (Self-Service) | You can usually customize your next shipment, like changing the grind or the delivery date, directly from your account settings without needing to contact anyone. |
| Filing a Formal Complaint | Email ([email protected]) | Use a clear subject line like "Formal Complaint" and provide a full history of the issue. This creates a written record you can refer back to. |
Additional Helpful Links for Craft Coffee
For additional resources, check out the following links on the official Craft Coffee website:
Frequently Asked Questions about Craft Coffee Customer Service
What's the fastest way to contact Craft Coffee?
How do I file a complaint about Craft Coffee?
Where can I find my account detail number for Craft Coffee?
How long does it take for Craft Coffee to get back to me?
What's the quickest way to cancel a subscription with Craft Coffee?
How do I escalate an issue if the first response isn't helpful?
Can I pause my subscription instead of cancelling?
Sophia Rodriguez
Food & Meal Prep Content Editor
Sophia Rodriguez, a former chef with a degree in Nutrition, has worked with leading meal kit companies to improve ingredient sourcing. She is the Food & Meal Prep Content Editor at Pine AI, where she develops step-by-step guides on food planning, grocery subscriptions, and kitchen efficiency tools. With over a decades experience in the culinary industry and nutrition-focused research, Sophia now specialises in helping readers save time, reduce food waste, and get the most value from meal prep services.
