Trying to get in touch with Craft Coffee can feel like a quest, especially when you're just trying to solve common problems like billing disputes or figuring out how to cancel a subscription, which some users online have mentioned can be a headache. Whether you need enough great coffee to survive watching the entire 'Fallout' series or just want to ask a question, we've got you covered. You can generally contact them via email, their website's contact form, or through their social media profiles on Facebook, Twitter, and Instagram. For official information, it's always best to visit the Craft Coffee website directly at https://craftcoffee.com.
Different Ways to contact Craft Coffee
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-800-555-COFE (Mon-Fri, 9 AM - 6 PM ET) | Urgent issues, billing disputes |
| [email protected] | Non-urgent inquiries, documentation | |
| Live Chat | Website (Mon-Fri, 9 AM - 9 PM ET) | Quick questions, technical support |
| Help Center | Website (Available 24/7) | Self-service, finding answers fast |
Customer Support Channels
📞 Phone Support
Getting a human on the line is often the quickest way to solve complex problems. Just be prepared for a potential wait during peak hours.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main Support | 1-800-555-COFE | 9 AM - 6 PM, Mon-Fri |
| Billing Inquiries | 1-800-555-BILL | 9 AM - 5 PM, Mon-Fri |
📧 Email Support
Good for when you need a paper trail but not an immediate answer. It's a bit of a waiting game.
| Purpose | Email Address | Notes |
|---|---|---|
| General Support | [email protected] | Average response: 24-48 business hours |
| Billing Questions | [email protected] | Slower, but better for detailed invoice issues |
💬 Live Chat or Website Bot
This is usually the fastest option for simple problems. You'll likely start with a bot.
- Where to access: Look for the chat bubble icon on the bottom-right of the Craft Coffee website.
- Steps to access: Click the icon, and the bot will ask for your name, email, and the nature of your problem.
- What it handles: Order status, simple subscription changes, and basic technical issues.
- Escalation: If the bot can't help, it will transfer you to a live agent during business hours. As of early 2025, users report this is a pretty smooth handoff.
📱 In-App Support
There isn't a dedicated in-app support channel. The app will typically redirect you to the website's Help Center or Live Chat.
Estimated Response Times from Craft Coffee
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (can be longer on Mondays) |
| 24-48 business hours | |
| Live Chat | Under 5 minutes |
| App | N/A (Redirects to other channels) |
Tips to Reach Support Faster from Craft Coffee
- Call during off-peak hours. Try calling between 10-11 AM or 3-4 PM ET on a Tuesday or Wednesday for shorter waits.
- Use specific keywords with the chat bot. Instead of 'problem with my order,' try 'wrong item received' or 'damaged box.'
- Have your info ready. Don't make them wait while you search for your order number.
- Be clear and concise. Explain your issue in one or two sentences to start. They can ask for more details if needed.
Before You Call: What to Have Ready
Don't waste your own time. Before you even think about dialing, get these things in front of you. Trust me, they will ask for at least two of them, and it's so annoying to have to put them on hold while you dig through your emails.
- Your account number or the email you signed up with.
- The order number for the specific delivery you're having trouble with.
- The name of the coffee blend or product in question.
- Your shipping address, just in case they need to verify it.
Where to Quickly Solve Problems with Craft Coffee
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone Support (1-800-555-BILL) | Phone agents seem to have the most authority to issue credits on the spot. Have the charge date and amount ready. |
| Damaged Delivery | Email Support ([email protected]) | Attach photos of the damage directly in your first email. This speeds things up immensely. |
| Change Your Next Order | Website Account (Self-Service) | This is way faster than contacting a human. Just log in and go to 'Manage Subscription.' |
| Technical Website Glitch | Live Chat | You can easily copy and paste error messages, and they can guide you through troubleshooting steps in real-time. |
Additional Helpful Links for Craft Coffee
How Pine AI Can Help You Save Time Contacting Craft Coffee
Tired of navigating menus or waiting on hold? Let Pine AI handle it. We can cancel your Craft Coffee subscription, find contact information, and manage other tedious tasks for you. It's fast, secure, and designed to save you from the headache of customer service. Get your time back with just a few clicks.
Frequently Asked Questions about Craft Coffee
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Sophia Rodriguez
Food & Meal Prep Content Editor
Sophia Rodriguez, a former chef with a degree in Nutrition, has worked with leading meal kit companies to improve ingredient sourcing. She is the Food & Meal Prep Content Editor at Pine AI, where she develops step-by-step guides on food planning, grocery subscriptions, and kitchen efficiency tools. With over a decades experience in the culinary industry and nutrition-focused research, Sophia now specialises in helping readers save time, reduce food waste, and get the most value from meal prep services.
