Trying to get in touch with Balance of Nature can feel like a bit of a chore, especially if you're dealing with common frustrations like billing disputes or trying to figure out how to cancel a subscription. Many customers on sites like the Better Business Bureau have shared these exact issues. Whether you heard about the supplements on a popular talk show or are just trying to manage your account, getting a straight answer shouldn't be this hard. You can generally contact them by phone or email, and their official site is Visit Balance of Nature. This guide will walk you through the best ways to reach them without losing your cool.
Different Ways to Contact Balance of Nature
Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to contact Balance of Nature depending on what you need.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (800) 246-0316 available M-F, 8 AM to 5 PM MST. | Urgent issues, canceling subscriptions, billing errors. |
| Email / Contact Form | info@balanceofnature.com or website contact form. | Non-urgent questions, providing documentation, creating a paper trail. |
| Social Media | Facebook, Instagram | Public complaints, general brand questions (not for account issues). |
Customer Support Channels
a. 📞 Phone Support
Calling is the most direct way to handle account-specific problems. Be prepared for potential wait times during peak hours.
| Department | Phone Number | Hours (Mountain Time) |
|---|---|---|
| Main Customer Support | (800) 246-0316 | Monday – Friday, 8:00 AM – 5:00 PM |
b. 📧 Email Support
Email is better for less urgent matters. You'll have a written record of your conversation, which can be helpful.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | info@balanceofnature.com | Average response time is typically 1–3 business days. |
c. 💬 Website Contact Form
Balance of Nature doesn't have a live chat feature. Instead, they use a standard contact form on their website.
- Where to access: You can find it at balanceofnature.com/contact.
- How it works: You fill out your name, email, and message, and they will respond via email.
- Types of problems it handles: It's best for general questions, feedback, or issues that don't require immediate attention.
- Does it escalate to humans? Yes, all submissions are reviewed by their customer service team.
d. 📱 In-App Support
Balance of Nature does not currently offer a mobile app for managing subscriptions or contacting support. All customer service must be handled through the methods listed above.
⏱️ Estimated Response Times from Balance of Nature
Knowing how long you might have to wait can save you some frustration. Here are some general estimates.
| Method | Expected Wait Time |
|---|---|
| Phone | 5–25 minutes, varies by call volume |
| 1–3 business days | |
| Website Form | 1–3 business days |
| App | Not Available |
🔍 Tips to Reach Support Faster from Balance of Nature
- Call during off-peak hours. Try calling right when they open (8:00 AM MST) or during mid-week to avoid the rush.
- Use the contact form for simple questions. If your issue isn't urgent, sending a message through the website form saves you from waiting on hold.
- Have your details ready. Don't start the call searching for information. Have everything in front of you.
Before You Call: What to Have Ready
Seriously, don't waste your time. Before you even dial the number, make sure you have your account number or customer ID and the email you signed up with handy. Trust me, they will ask for it, and it's a pain to have to search for it while they wait. If you're calling about a specific charge, have your order number or the date of the transaction ready too.
Where to Quickly Solve Problems with Balance of Nature
Here are some of the most common topics Balance of Nature customer service can assist with, and the best way to handle them.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling a Subscription | Phone Support (800-246-0316) | This is the most common complaint. You must call. Get a cancellation confirmation number before you hang up. |
| A Billing Error or Unexpected Charge | Phone Support | Have the date and amount of the charge from your bank statement ready. Phone agents can address billing issues directly. |
| Updating Your Shipping Address | Phone Support | Call them to make sure the change is applied before your next order ships. Email might be too slow. |
| Asking a Question About the Product | Email / Contact Form | This isn't urgent, so email is fine. You'll get a written response you can save for your records. |
Additional Helpful Links for Balance of Nature
For additional resources, check out the following links directly from their website:
Frequently Asked Questions about Balance of Nature Customer Service
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Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
