| Information |
Why it matters |
| Account email |
Connects the style profile, delivery schedule, and box |
| Box ID or order number |
Identifies the shipment or store order |
| Delivery date |
Starts the box checkout and return clock |
| Styling fee date |
Determines credit timing and fee dispute timing |
| Checkout deadline |
Shows whether the box was completed on time |
| Return label |
Proves DailyLook issued a return path |
| Carrier receipt and postmark |
Key evidence for the five-business-day rule |
| Item list |
Separates kept items from returned items |
| Photos |
Supports damaged, worn, or missing-item claims |
| Payment statement |
Needed for fee, full-box, or refund disputes |
| Support ticket or chat |
Shows prior direct support attempts |
For a full-box charge complaint, the carrier receipt is often the most important document. It shows whether the return was postmarked within the required window.
Styling Fees, Credits, and Box Costs
DailyLook's FAQ says each box has a $40 styling fee. The fee is applied as a credit toward items in the box or toward DailyLook website purchases. The FAQ says the credit expires 30 days after the styling fee is charged and is not refundable. The member-benefits page repeats that the credit can be used on Add-Ons or Sample Sale items if no item from the box is kept, but it still expires after 30 days.
DailyLook's homepage says a box can include up to 12 hand-selected pieces and can be delivered monthly or quarterly. The FAQ says box items cost $60 and up depending on preferences. A styling fee complaint should therefore answer:
- What date was the
$40 fee charged?
- Was the box styled or assigned?
- Did you keep any item?
- Was the credit applied to a box item or website purchase?
- Did the credit expire after 30 days?
- Was there a separate store order or add-on purchase?
If you did not keep anything, ask DailyLook whether the styling fee credit is still available and whether it can be used on the website before it expires.
Return Deadlines, Full-Box Charges, and Restocking Fees
DailyLook's DL Box Terms say box returns must be postmarked within five business days after delivery. If returned items are not postmarked by the return date, DailyLook says it will assume the customer chose to buy them. The terms also say that if the box has not been returned after ten days, DailyLook may charge for the full box value.
The same terms say:
| Timing or condition |
DailyLook's stated handling |
| Box return postmarked within five business days |
Return can be processed under the box return flow |
| Items not postmarked by return date |
DailyLook may treat them as purchased |
| Box not returned after ten days |
DailyLook may charge full box value |
| DL Box returned after 30 days from the allotted checkout period |
30% restocking fee may apply |
| Return after 60 days |
Refund may be store credit |
| Return after 90 days |
No returns accepted |
| Product returned damaged |
50% restocking fee may apply |
For a return complaint, send the tracking number, postmark, delivery scan, item list, and photos. If the charge is wrong, ask DailyLook to identify which item or deadline triggered it.
Cancellation, Pause, Delivery Frequency, and Account Changes
DailyLook's DL Box Terms say the subscription is an automatically renewing membership program. They say members can skip a box or change the preferred delivery date through the account. The terms also say a box is usually assigned to be styled 15 days before the delivery date, and once assigned, the customer can no longer cancel or pause that box.
The terms also say payment, shipping, and billing updates must be made at least 15 days before the scheduled delivery date for the update to apply to that box. If your complaint is about a cancellation, pause, address change, or billing update, include:
- scheduled delivery date
- date you changed the account setting
- date the box was assigned
- screenshot of pause, skip, cancel, or delivery-frequency setting
- shipping or billing update date
- support reply
DailyLook's DL Box Terms say a subscription can be terminated by contacting Customer Support or through the account, provided unwanted merchandise has been returned and kept merchandise has been paid for under the box terms. If support says cancellation cannot apply to the current box, ask whether the box had already been assigned to a stylist and what future date cancellation will take effect.
Store Orders and Sample-Sale Returns
DailyLook's store and sample-sale return page is separate from the DL Box Terms. It says customers can call Customer Service at 1-888-888-6645 to receive a return label by email. It also says a $8.95 return shipping fee will be deducted from the refund total and that refunds can take one to two billing cycles to appear on the card statement.
Use this section only for non-box purchases. For a store or sample-sale return complaint, include:
- order number
- item name and SKU if available
- purchase date
- reason for return
- return label request
- carrier tracking
- item condition
- refund amount expected
- card statement showing no refund yet
Do not use the sample-sale return page to argue a DL Box deadline unless DailyLook support tells you that policy applies to your order.
Use Pine AI for Return or Exchange Evidence
