Over 1,300 complaints in the last 3 years. That's not a typo. According to the Better Business Bureau, Albert has a staggering number of unhappy customers and a 1.1 out of 5-star rating from users. It's not just you. People are fed up with issues like sudden account freezes, unauthorized charges, and getting zero help from customer service. If you've hit a wall trying to get a straight answer or your money back, you're in the right place. This guide is for anyone who's done being patient with Albert.
How to Complain About Albert
Best ways to complain to Albert
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| In-App Chat | Available directly in the Albert app. This is their primary support channel. | Best for most issues, as it's their preferred method and keeps a record of your conversation. |
| Phone | (844) 891-9309. Hours are typically business hours, but wait times can be long. | Use for urgent issues where you need to speak to a person immediately, like a locked account. |
| support@albert.com | Good for non-urgent, detailed complaints where you need to attach documents or screenshots. | |
| Social Media | @albert on X (formerly Twitter) | Best for public complaints. They might respond faster to protect their brand image, but don't expect detailed support. |
Estimated Response Times from Albert After Complaining
Honestly, getting a response can feel like a lottery. Here's what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Phone | 15 - 60 minutes (or longer) |
| 1 - 3 business days | |
| Chat | 5 minutes - 24 hours |
| App | Immediate to 24 hours |
Tips to Get a Quicker Response from a Complaint
🔍 Tips to Get a Quicker Response from a Complaint
- Use the In-App Chat First: It's their main channel. Starting there often gets you into their system faster.
- Have Your Info Ready: Know your account details, the date of the transaction, and the exact amount. Don't make them wait for you to find it.
- Be Clear and Concise: Start with your problem. For example, "My account was charged $14.99 for Genius on May 15th and I need it refunded."
- Call Early: If you must call, try right when their phone lines open to avoid the midday rush.
How to Escalate Your Complaint
If Albert is giving you the runaround, it's time to go over their head. Don't let them ignore you.
Better Business Bureau (BBB)
Filing a complaint with the BBB often gets a company's attention because it affects their public rating. Albert usually responds to BBB complaints, but prepare to wait. It's not instant, and you might have to follow up, but it creates a public record of your issue.
Consumer Financial Protection Bureau (CFPB)
This is the big one. As a financial services company, Albert is regulated by the CFPB. The CFPB is a U.S. government agency that makes sure banks and financial companies treat you fairly. Filing a complaint here is serious business. Companies are required to respond, typically within 15 days. You must try to resolve the issue with Albert first, so make sure you have a record of your attempts (like an email or chat transcript).
Email Template to Complain to Albert
Subject: Formal Complaint Regarding Account Issue - Account [[Your Account Number]]
Hi there,
I'm writing again to resolve an issue with my Albert account. This is my second attempt to get help after my first message through the in-app chat on [[Date]] went unanswered.
On [[Date of incident]], my account was unexpectedly frozen after I tried to [[describe the transaction, e.g., 'transfer money to my savings']]. I now have no access to my funds. Frankly, being locked out of my own money without a clear explanation has been incredibly stressful and disruptive.
To resolve this, I need you to immediately unfreeze my account and provide a clear reason for why this happened. I also require written confirmation that the issue has been fully resolved and will not happen again.
If I don't receive a satisfactory response within 48 hours, my next step will be to file a formal complaint with the Consumer Financial Protection Bureau (CFPB).
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Use the word "Formal Complaint": Start your email subject line or chat message with "Formal Complaint." This can sometimes trigger a different internal process.
- Request a Transcript: At the end of any live chat, ask for a copy of the transcript to be emailed to you. It's your proof.
- Mention the CFPB: Casually dropping that you know your next step is the Consumer Financial Protection Bureau can sometimes light a fire under them. One user on the BBB forums said their issue was ignored for weeks until they mentioned the CFPB, then it was solved in a day.
- Don't Close the Chat: If you're in a chat queue, don't give up and close the window. Weirdly, some users report the app is buggy and closing it can lose your spot in line.
Let Pine AI Help Raise the Complaint to Albert
Tired of waiting in a chat queue just to have the app crash? Or sending emails into a black hole? Sound familiar? Dealing with Albert's support can feel like a part-time job you never wanted. It's frustrating. Pine AI handles it for you. We navigate the annoying support systems, manage the follow-ups, and handle the persistent pushback on your behalf. No more wasting your time. Let us take over the headache so you can get back to your life.
Frequently Asked Questions about Albert Complaint Filing
What if Albert doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Albert?
Is this the right phone number to contact Albert?
What's the easiest way to cancel a subscription with Albert?
Other ways that I can contact the Albert?
Why was my account suddenly locked?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
