Complain About Instant Checkmate - learn how to file a complaint

How to Complain About Instant Checkmate

Getting a straight answer from Instant Checkmate can feel like a full-time job. They have official channels, but knowing which one to use and when can make all the difference between a quick resolution and a week-long headache.

Immediate to an hour on the phone, but honestly, most of that can be hold music.

🔍 Tips to Get a Quicker Response from a Complaint

• Call during off-peak hours: Try calling right when they open or during the middle of the day (e.g., 11 AM or 2 PM ET) to avoid the lunch rush.
• Have all your info ready: This includes your full name, the email you signed up with, your member ID, and the last four digits of the credit card on file.
• Be direct and clear: State your problem and what you want (e.g., "I was incorrectly billed $XX.XX and I need a full refund.") immediately.

How to Escalate Your Complaint

If Instant Checkmate is ignoring your calls and emails, it's time to take it to the next level. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). Instant Checkmate's parent company, PeopleConnect, Inc., is accredited and generally responds to complaints filed there to protect their rating, even though it's already an F.

To start, go to the BBB website, search for PeopleConnect, Inc., and fill out the complaint form. You'll need to describe your issue and what you've already done to try and resolve it. The BBB then forwards your complaint to the company for a response. Be patient, this process isn't instant and can take a few weeks. But it creates a public record and often gets a response when nothing else has worked.

Email Template to Complain to Instant Checkmate

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Member ID or Email]]

To Whom It May Concern,

I am writing again to resolve an issue with an unauthorized charge on my account. Despite my previous attempt to contact support on [[Date]], the problem remains unsolved and, frankly, having to spend my time tracking this down has been incredibly frustrating.

On [[Date of Charge]], my card was charged [[$Amount]] for a subscription renewal that I did not authorize and had already attempted to cancel. This unexpected charge has caused a significant inconvenience.

To resolve this, I require you to process a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that my subscription has been successfully cancelled and that no further charges will be made to my account.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Ask for a supervisor immediately. If the first representative is unhelpful or just reading from a script, politely but firmly ask to speak with a manager or supervisor who has more authority to issue refunds or resolve issues.
• Request a reference number. At the end of any phone call, ask for a ticket or reference number for your conversation. This creates a record and gives you something to refer back to if you need to call again.
• Mention the BBB. Some users on Reddit have reported that casually mentioning you're documenting the conversation for a potential BBB complaint can sometimes change the agent's tone and willingness to help.

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