| Information |
Why it matters |
| Login email |
Locates the DrumUp account |
| Plan name |
Free, Starter, Pro, Small Business, Agency, or another plan may differ |
| Invoice or receipt |
Shows the amount, date, and billing cycle |
| Renewal date |
Needed for cancellation or renewal disputes |
| Cancellation screenshot |
Key evidence for post-cancellation billing |
| Connected social account |
Needed for publishing and permission issues |
| Post URL or copy |
Identifies the failed scheduled post |
| Scheduled time and time zone |
Required for publishing-failure complaints |
| Content library count |
Needed for plan-limit disputes |
| Support email thread |
Shows direct support attempts |
| Payment statement |
Needed for issuer disputes |
For publishing complaints, include both the DrumUp screenshot and the social platform's error or permissions screen. A failed post can come from DrumUp, the connected platform, expired permissions, or a changed account role.
Pricing, Plans, and Billing Evidence
Software directory pages checked during review do not fully agree on DrumUp pricing. Capterra's 2026 listing shows a $15 starting monthly price. GetApp's listing shows a Free plan plus Starter $15/month, Pro $39/month, and additional higher-tier plans. G2 shows a different vendor-provided pricing snapshot with Free and Pro pricing.
Use those pages only as context. For a billing complaint, ask DrumUp to confirm:
- current account plan
- billing cycle
- renewal date
- invoice amount
- whether the account is on a legacy plan
- whether the plan includes a free trial
- connected social account limits
- post/day/account limit
- content library or RSS feed limits
- cancellation status
- refund policy for the specific charge
If the invoice does not match a public price listing, attach both the invoice and the listing, but ask for the account-specific explanation. Plan names and included features can change faster than directory listings.
Cancellation and Refund Questions
Because a current public DrumUp cancellation/refund policy was not consistently available during review, do not assume a refund rule. Build the complaint around written evidence:
- cancellation attempt date
- renewal date
- charge date
- invoice amount
- support email date
- support response or lack of response
- account status screenshot
- app store or payment processor record if applicable
Ask DrumUp to confirm whether the subscription is active, canceled, downgraded, or on a free plan. If you canceled before renewal, ask for the exact reason the renewal still processed. If the refund is denied, ask which policy or billing term controls the decision and request the decision in writing.
Publishing, Content Library, and Connected Account Issues
The App Store listing describes DrumUp as a tool for discovering content, scheduling posts, and managing content across X, Facebook, and LinkedIn from one dashboard. Capterra and GetApp list features such as multi-account management, post scheduling, content suggestions, RSS feeds, content library, link analytics, URL shortener, and @mention/hashtag suggestions.
For a platform complaint, separate the issue:
| Issue |
Evidence to include |
| Post did not publish |
Scheduled time, social network, post copy, error screenshot |
| Connected account disconnected |
Account name, permission screen, reconnection attempt |
| Plan limit blocked action |
Plan, limit, screenshot, expected feature |
| Content suggestion poor quality |
Keyword/feed settings, examples, expected topic |
| Library item missing |
Item title, date added, library screenshot |
| Analytics mismatch |
Link, date range, dashboard screenshot, expected report |
| Team or workflow issue |
User role, permissions, workspace/team screenshot |
If the connected platform changed permissions or account access, save that evidence too. DrumUp support may need to know whether the publishing failure happened inside DrumUp or on the social platform side.
When to Escalate Beyond DrumUp
| Situation |
Escalation path |
Notes |
| Renewal after documented cancellation |
DrumUp support, then payment issuer if unresolved |
Include cancellation screenshot and invoice |
| Refund policy not explained |
DrumUp support |
Ask for the account-specific policy in writing |
| Connected account cannot publish |
DrumUp support plus platform support if needed |
Include permissions and error screenshots |
| Plan limits differ from invoice/listing |
DrumUp support |
Include account plan and third-party listing as context |
| Account access or data request ignored |
DrumUp support, privacy route if available |
Include request type and verification details |
| Card billing error remains unresolved |
Payment issuer, FTC, or CFPB path |
Keep written billing-error records and support history |
| Broader consumer complaint |
FTC or state consumer office |
Use after documenting direct support attempts |
For credit-card billing errors, FTC and CFPB guidance both emphasize acting promptly and keeping written records. Include the DrumUp invoice, account screenshots, cancellation record, support messages, and payment statement.
What to Say in a DrumUp Complaint
Use this script:
"I need DrumUp to review a complaint for account [login email]. The issue is [subscription cancellation, renewal charge, refund request, pricing-plan mismatch, connected account, scheduled post, content library, analytics, account access, privacy request, or payment dispute]. The relevant details are [plan, renewal date, charge date, invoice amount, connected platform, scheduled post time, error message, or support ticket]. I have attached [invoice, payment statement, account screenshot, cancellation attempt, support messages, platform permission screenshots, failed-post record, and pricing reference if relevant]. I am requesting [cancellation confirmation, refund review, invoice explanation, plan correction, publishing investigation, data request confirmation, or written policy decision]. Please confirm the case status and next step in writing."
Useful follow-up questions:
- "Which plan and billing cycle is active on my account?"
- "Was my cancellation or downgrade received before renewal?"
- "What refund policy applies to this charge?"
- "Is this a legacy plan or a current plan?"
- "Which connected account or permission caused the publishing failure?"
- "What plan limit blocked this action?"
- "Can you send the decision in writing?"
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