Complain About DrumUp - learn how to file a complaint

Trying to get in touch with DrumUp can feel like shouting into the void since they don't make it easy. Your options are limited, which is a major red flag. Here are the main ways people try to get a response.

Honestly, 'immediate' is not in their vocabulary. Since it's email-only, you're at the mercy of their support queue.

• Use a clear, direct subject line like: URGENT: Billing Dispute for Account [Your Email].
• Put your account details and any relevant invoice numbers at the very top of your email.
• Follow up every 48 hours if you don't hear back. Don't let your message get buried.
• State exactly what you want, for example, a refund for a specific amount or written confirmation of your cancellation.

If DrumUp is giving you the silent treatment, you have a couple of moves. Don't just give up.

File a BBB Complaint

If they ignore your emails, file a formal complaint with the Better Business Bureau (BBB). It's an official process, and most companies will respond to avoid a public negative mark on their profile. BBB works, but prepare to wait. It is not an instant solution.

Issue a Credit Card Chargeback

This is your strongest weapon. If you were charged unfairly or for a service you tried to cancel, call your credit card company or bank. Tell them you want to dispute the charge. A chargeback often gets a company's attention faster than any email ever will.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. My previous attempt to get help on [[Date of first contact]] has gone unanswered.

On [[Date of charge]], my account was charged [[$Amount]]. This charge was either for a renewal I did not authorize or for a service that is not functioning as advertised. Frankly, having to track this down and spend my time chasing a response has been incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to my original payment method and written confirmation that my subscription has been permanently canceled.

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider for the unauthorized charge.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Take screenshots of everything. The error message when you try to cancel, your account settings page, the emails you've sent. Proof is your best weapon.
• Mention 'CCPA' or 'GDPR'. If your complaint is about your data or difficulty deleting your account, mentioning data privacy laws can sometimes trigger a faster response from a different department.
• Check LinkedIn. A user on a marketing forum said they only got a response after finding and messaging a DrumUp executive on LinkedIn. It's a bit extreme, but it's an option if you're completely stuck.

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