It's not just you. Droplr's Trustpilot score is a dismal 2.8 stars, with a staggering 82% of users giving them only one star. Seriously, that's a disaster. If you're fed up with surprise billing charges long after you thought you cancelled or getting zero response from their support team, you're in the right place. Common complaints flagged online constantly mention billing issues and non-existent customer service. This guide will walk you through how to actually get their attention and fight back. Official site: Visit Droplr
How to Complain About Droplr
Best ways to complain to Droplr
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Email / Support Ticket | support@droplr.com |
This is their main, and often only, support channel. Use it to create a paper trail for all communication. Essential for billing disputes. |
| Social Media | @droplr on X (Twitter) | For public complaints. They don't seem very active, but calling them out publicly can sometimes get a faster response when emails are ignored. |
⏱️ Estimated Response Times from Droplr After Complaining
Honestly, getting a reply can feel like sending a message into a black hole.
| Method | Expected Wait Time |
|---|---|
| Email / Support Ticket | 24 hours to never |
| Social Media | Days to no response |
Tips for a Quicker Response
🔍 Tips to Get a Quicker Response from a Complaint
- Use a clear subject line: Start your email subject with "Urgent Billing Dispute" or "Account Cancellation Failure" to get noticed.
- Include your account email: Don't make them ask for it. Provide the email address associated with your Droplr account upfront.
- State your desired outcome: Clearly say "I demand a refund of $XX.XX" or "I require written confirmation of my account cancellation."
How to Escalate Your Complaint
If Droplr is giving you the silent treatment, it's time to escalate. Your first stop for billing issues should be your credit card company. Initiating a chargeback for "services not rendered" or "cancelled recurring payment" is often the fastest way to get your money back. It also forces Droplr to respond. You can also file a complaint with the Better Business Bureau (BBB). The BBB works, but prepare to wait. Droplr usually has to respond to them to maintain their rating. Just know that you typically need to show the BBB you tried contacting the company first, so save those emails.
Email Template to Complain to Droplr
Email Template to Complain to Droplr
Subject: Formal Complaint Regarding Account [[Your Account Email]] - Unresolved Issue
To Whom It May Concern,
I am writing again to resolve an issue with my account, registered under the email [[Your Email Address]]. This is my second attempt to get help with this, and my patience is running out.
On [[Date]], I was incorrectly charged [[$Amount]] for a subscription I had already cancelled. Frankly, the fact that I have to spend my time chasing this down is incredibly frustrating, especially when your support is unresponsive.
To resolve this, I require you to process a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that my subscription has been successfully cancelled and that no future charges will be made.
If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Mention a chargeback. Casually dropping the term "credit card chargeback" in your email shows you know your rights and are serious. It often gets you moved up the priority list.
- Demand a person. If you get a generic, automated reply, respond immediately with "Please escalate this ticket to a human support agent."
- Reference their Trustpilot score. One user on Reddit mentioned they got a response after emailing support with a link to their terrible Trustpilot page and asking if they cared about their reputation. No joke.
Let Pine AI Help Raise the Complaint to Droplr
Tired of your emails to Droplr support getting ignored? Sound familiar? It's infuriating when you're charged for something you cancelled, and the company just ghosts you. That's where Pine AI comes in. We handle the persistent follow-ups and annoying back-and-forth for you. No more crafting angry emails or wondering if you'll ever get a reply. Let us take over the headache so you can get on with your life. It just works.
Frequently Asked Questions about Droplr Complaint Filing
What if Droplr doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Droplr?
Is this the right email to contact Droplr?
What's the easiest way to cancel a subscription with Droplr?
Other ways that I can contact them?
Can I get my files if my account is locked for a billing issue?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
