Complain About Been Verified - learn how to file a complaint

Immediate to 48 hours, but getting a real solution can feel like an eternity.

• Call during off-peak hours, like early weekday mornings, to avoid long hold times.
• Have your account email and any relevant transaction IDs or dates ready before you contact them.
• Clearly state your desired outcome from the start (e.g., "I require a full refund and written confirmation of my account cancellation.").
• Mention that you are documenting the conversation, including the date, time, and agent's name.

If Been Verified ignores you or refuses to resolve your issue, don't give up. You have options.

File a Complaint with the Better Business Bureau (BBB)

The BBB is a non-profit that helps consumers and businesses resolve disputes. Companies like Been Verified often respond to BBB complaints to protect their public rating. It's not a government agency, so it can't force a resolution, but the public pressure often works. The process can be slow, but it creates a public record of your issue.

Contact the Consumer Financial Protection Bureau (CFPB)

Since most complaints involve billing, unauthorized charges, and subscriptions, the CFPB is a powerful ally. It's a U.S. government agency that handles complaints about financial services. They will forward your complaint to the company and work to get you a response.

Dispute the Charge with Your Bank

This is often the fastest way to get your money back. Call your credit card company or bank and tell them you want to file a chargeback for an unauthorized or incorrect charge from Been Verified. You'll need to explain the situation, but banks often side with the customer in these disputes.

Subject: Formal Complaint: Unresolved Billing Issue - Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my account, as my previous attempts to contact support have not been successful.

On [[Date of Charge]], my card was charged [[$Amount]] for a subscription I had already cancelled or did not authorize after the trial period. This unexpected charge has been a significant inconvenience, and frankly, the process to get it corrected has been incredibly frustrating.

To resolve this matter, I require an immediate full refund of [[$Amount]] and written confirmation that my account has been permanently closed and will not incur any future charges.

If I do not receive a response and confirmation of the refund within 48 hours, I will proceed with a chargeback with my credit card provider and file a formal complaint with the Better Business Bureau.

I have attached a screenshot of the charge for your reference.

Thank you for your prompt attention to this.

[[Your Name]]

• Use magic words. When you call or email, state, "I want to file a formal complaint." This phrase can sometimes escalate your issue to a supervisor or a different department.
• Screenshot everything. Seriously. Get a screenshot of your cancellation confirmation page, your chat with support, and any error messages. This is your proof when they claim you never cancelled.
• Go public. A user on a consumer forum mentioned they only got a refund after posting their complaint on Been Verified's Facebook page. A public post on X (formerly Twitter) or Facebook can sometimes get a faster response than a private email.
• Request a reference number. At the end of any call or chat, ask for a ticket or reference number for your interaction. It makes it much harder for them to claim there's no record of your contact.

Tired of navigating Been Verified's cancellation maze only to get hit with another charge? Sound familiar? It's a common story we see on Reddit and the BBB. Pine AI handles the entire frustrating process for you. We deal with the persistent follow-ups and the 'we have no record of your request' nonsense. No more wasting your lunch break on hold or writing emails that go into a black hole. Seriously. Let us take over the fight so you can get on with your life. We'll make sure they listen.