Trying to get in touch with DailyLook can feel like a bit of a runaround, especially when you're dealing with common frustrations like surprise styling fees or trying to process a return, which people mention a lot on the Better Business Bureau site. Whether you're trying to nail that "quiet luxury" look you saw on Succession or just have a simple question, getting help shouldn't be a hassle. Your main ways to contact them are through email and their social media profiles, since a public phone number is hard to find. You can always start by checking their official site at Visit DailyLook for FAQs and account info before you dive into sending messages.
Different Ways to Contact DailyLook
| Contact Method | Details & Availability | Best for... |
|---|---|---|
[email protected]. Available 24/7, but responses are during business hours. |
Billing questions, returns, canceling, and any detailed issue that needs a paper trail. | |
| Help Center / Bot | The help widget on their website. Available 24/7. | Finding answers to common questions yourself without waiting for a person. |
| Social Media | Direct Message on Instagram (@dailylook) or post on their Facebook page. | Quick, non-urgent questions or for getting a public response to an issue. |
Customer Support Channels
DailyLook channels most of its support through digital methods. Here’s a breakdown of what to expect from each one.
a. 📞 Phone Support
As of late 2023, DailyLook does not publicly list a customer service phone number. They strongly guide users toward their email and self-service options on their website. If you find a number online, be cautious as it may not be official.
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] |
This is the main channel for all issues. Expect an average response time of 1–2 business days. |
c. 💬 Live Chat or Website Bot
DailyLook uses a help widget on its website that functions primarily as a self-service tool and chatbot.
- Where to access: Click the "Help" button in the bottom corner of the DailyLook website.
- Steps to access: Clicking the button opens a search bar to look for help articles. If you can't find an answer, it will present an option to "Get in touch," which opens a form to send an email to their support team.
- Types of problems it handles: It's best for finding answers to standard questions about shipping, returns, and billing.
- If it escalates to humans: Yes, but only by helping you create an email support ticket. It does not escalate to a live human chat.
d. 📱 In-App Support
DailyLook does not have a dedicated iOS or Android mobile app. The service is managed entirely through their mobile-friendly website. All support options are the same on mobile as they are on desktop.
⏱️ Estimated Response Times from DailyLook
Patience is key, especially since there's no phone number for instant help. Based on user feedback and company standards, here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| 1–2 business days | |
| Social Media DM | 24–48 hours |
| Website Bot | Instant (for bot), escalates to email (1-2 business days) |
🔍 Tips to Reach Support Faster from DailyLook
- Be incredibly detailed in your first email. Include your account email, order number, and a clear description of your issue. The more info you give, the less back-and-forth you'll have.
- Use the Help Center first. Seriously, you might find your answer there in two minutes instead of waiting two days for an email response.
- For simple questions, try a social media DM. Sometimes a quick question gets a quicker reply on Instagram than through the formal email queue.
Before You Contact Support: What to Have Ready
Honestly, save yourself a headache. Before you even start typing an email, make sure you have a few key pieces of information ready to go. Trust me, they will ask for it, and digging through your inbox while you're waiting for a reply is just annoying.
- The email address you used to sign up
- Your most recent order number
- The specific names of the items in question
- The date of any charge you're disputing
Where to Quickly Solve Problems with DailyLook
Different problems are best handled through different channels. Here’s a quick guide to getting your specific issue resolved with less hassle.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An Unexpected Styling Fee | Email Support ([email protected]) |
Have the date and amount of the charge ready. If you forgot to skip, politely explain the situation. They may offer a one-time courtesy credit if you're lucky. |
| Returning an Item or a Whole Box | Your Account on the Website | This is a self-service action. Don't email support unless the return label isn't generating. Just log in and go to your Orders page to start the process. |
| You Want to Cancel Your Subscription | Your Account Settings on the Website | Do this yourself online. It's faster and you get immediate confirmation. Some users report having to click the final confirmation button twice, so make sure you see the "Subscription Canceled" message. |
| An Item Doesn't Fit or You Hate the Style | The Checkout / Feedback Form | The best way to complain about the clothes is to use the feedback tools. Be brutally honest. This directly informs your stylist for the next box. |
Additional Helpful Links for DailyLook
For additional resources, check out these official links on the DailyLook website:
Frequently Asked Questions about DailyLook Customer Service
What's the fastest way to contact DailyLook?
How do I file a complaint about DailyLook?
Where can I find my account detail number for DailyLook?
How long does it take for DailyLook to get back to me?
What's the quickest way to cancel a subscription with DailyLook?
How do I get a refund for the styling fee?
Can I give feedback on a specific item I hated?
David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
