Complain About Adults & Crafts - learn how to file a complaint

Official Site: Visit Adults & Crafts

Reaching them can feel a bit like a one-way street. They don't make it easy with lots of options.

Honestly, waiting for an email back can feel like watching paint dry, except the paint is part of a kit that never arrived.

• Be super specific in your email subject line (e.g., 'Missing Items - Order #12345').
• Attach photos immediately. If pieces are missing, lay everything out and take a clear picture.
• State exactly what you want: a replacement, a partial refund, a full refund. Don't be vague.
• Keep your email short and to the point. They don't need your life story, just the facts of the problem.

If your emails are going into a black hole, it's time to escalate. Don't just give up.

Your main option for a company like this is the Better Business Bureau (BBB). You can file a complaint on their website. The company is then formally notified and is expected to respond. It's a bit of a process, but it works. Be prepared to wait, though. Adults & Crafts will likely respond once the BBB gets involved because it affects their public rating.

You must show the BBB that you tried to resolve it with the company first, so make sure you have copies of your emails. Another option is a credit card chargeback if you paid for something you didn't receive or that was not as described. This is a powerful tool, but use it as a last resort.

Subject: Formal Complaint Regarding Order #[Your Order Number] - Missing Items/Billing Issue

Hello,

I am writing again to resolve an issue with my recent order, #[Your Order Number]. My previous attempts to get help on [Date of first contact] have not solved the problem.

The craft kit I received was missing [Specifically list the missing items], making it impossible to complete the project. Frankly, it's disappointing to pay for a full kit and receive an incomplete one.

To resolve this, I require you to send the missing items immediately, or issue a partial refund of [Amount] to reflect the incomplete product.

Please confirm how you will be resolving this within 48 hours. If I do not receive a satisfactory response, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[Your Name] [Your Account or Order Number]

Here are a few extra things that can help get their attention.

• Ask for a supervisor in your second email. If the first response is generic or unhelpful, reply by asking for your issue to be escalated to a manager.
• Mention social media. Casually drop a line like, 'I'd hate to have to share my negative experience on Instagram.' It shows you're serious.
• Follow up consistently. Don't just send one email and wait forever. If you don't hear back in 3 days, send a follow up. One Reddit user mentioned they had to email three times before they got a non-automated response that actually solved their problem. It's annoying, but it works.

Tired of writing polite but firm emails that seem to disappear into the void? Sound familiar? It's exhausting trying to get a simple response for a missing bag of screws or a surprise subscription charge. You bought a craft kit to relax, not to take on a part time job as a complaint manager. Pine AI can handle the tedious back and forth for you. We'll manage the follow ups and persistent pushback so you can get back to, you know, actually doing things you enjoy. No more refreshing your inbox waiting for a reply. No joke.