Complain About Rocket Lawyer - learn how to file a complaint

Best ways to complain to Rocket Lawyer

Immediate to 48 hours, but honestly, getting a real resolution can feel a lot longer.

🔍 Tips to Get a Quicker Response from a Complaint

• Call right when their phone lines open at 6 a.m. PT to avoid the midday rush.
• Have your account number and the date of the disputed charge ready before you call.
• Keep your initial email short and to the point. Start with your desired outcome (e.g., "I am writing to request a refund of $49.99").

If customer service isn't helping, your next step is to escalate. You can file a formal complaint with an external body. The Better Business Bureau (BBB) is a common first stop. You submit your case online, and the BBB forwards it to a corporate contact at Rocket Lawyer, who is then prompted to respond publicly. BBB works, but prepare to wait. Rocket Lawyer usually responds, but it might take a couple of reminders. You can also file a complaint with your state's Attorney General, which can be effective for consumer rights issues. For either, you'll need to show you tried resolving it with the company first, so keep records of your calls and emails.

Subject: Formal Complaint Regarding Unauthorized Charge - Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. This is my second attempt to contact you regarding an incorrect charge, as my previous email on [[Date]] has not been resolved.

On [[Date]], my card was charged [[$Amount]] for a premium membership renewal, even though I had already processed a cancellation online. Frankly, having to spend my time chasing this down is incredibly frustrating, and the charge has caused an inconvenience.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription is permanently canceled and no further charges will be made. I have attached a screenshot of the charge from my bank statement as proof.

If I do not receive a satisfactory response and confirmation of the refund within three business days, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Use the phrase "Formal Complaint" in your email subject line. This can sometimes get your message routed to a higher-level support team.
• Request a reference number. At the end of a phone call, always ask for a ticket or reference number for your conversation. It makes it harder for them to claim there's no record of your call.
• Mention the BBB. One user on a consumer forum said they got an instant callback after sending a final email stating, "My next correspondence will be via the Better Business Bureau." It shows you're serious.
• Keep it about the facts. Stick to dates, amounts, and what was promised versus what was delivered. Emotional appeals are easy to ignore, but facts are hard to dispute.

Tired of trying to explain your billing issue for the third time? Or getting stuck in a support loop that goes nowhere? It's exhausting. Pine AI was built for this exact kind of frustration. We take over the complaint process, handling the emails, the follow-ups, and the persistent pushback needed to get a resolution. No more checking your inbox for a reply that never comes. No more wondering if you've been forgotten. Sound familiar? Let us handle the headache so you can move on.