Complain About McAfee - learn how to file a complaint

Best ways to complain to McAfee

Immediate to 48 hours, but let's be real, it often feels like an eternity.

• Call during off-peak hours (like mid-morning on a Tuesday or Wednesday).
• Use the live chat so you have a documented conversation you can reference.
• Have your account email, order number, and the last four digits of your credit card ready before you contact them.

If McAfee ignores your emails or the support agent can't solve your problem, it's time to escalate. Your first step should be to ask for a supervisor on the phone or chat. If that goes nowhere, take it outside the company. The Better Business Bureau (BBB) is a solid next step. Filing a complaint on the BBB website is free and forces McAfee to give a public response. The BBB process can be slow, but McAfee often responds once a formal complaint is logged. It's like they suddenly start paying attention. You can also file a chargeback with your credit card company for unauthorized charges, which often gets a very fast result since it hits their bottom line.

Subject: Urgent: Unresolved Issue with Auto-Renewal on Account [[Your Account #]]

I am writing for the third time to address an unauthorized charge on my account.

On [[Date]], my card was charged [[$Amount]] for a subscription I had already cancelled. I have a cancellation confirmation email, yet the charge still went through. Honestly, the amount of time I've had to spend chasing this is ridiculous and frustrating.

To resolve this, I require an immediate and full refund of [[$Amount]] and written confirmation that my subscription is permanently cancelled and my payment information has been removed from your system.

If I do not receive a response and refund confirmation within 48 hours, I will be filing a chargeback with my bank and lodging a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• When you get on the phone or chat, immediately ask for your case or ticket reference number. It makes it harder for them to 'lose' your complaint.
• If you're getting nowhere with the first agent, politely ask to speak to a supervisor or a retention specialist. They usually have more power to issue refunds.
• Take screenshots. Of everything. The cancellation confirmation screen, the chat transcript, the error message. You'll need them.
• A user on Reddit mentioned they got a faster response by publicly tweeting at McAfee's support handle with their complaint. It's a public stage, and they don't like bad press.

Tired of navigating McAfee's support maze just to cancel a service you don't want? Sound familiar? Their whole system seems designed to make you give up. One user on Trustpilot said, 'It's easier to break out of a maximum security prison than to cancel McAfee.' No joke. Pine AI handles the annoying parts for you. It deals with the pushy retention agents and the endless email chains so you don't have to. No more hold music. Seriously. Let us take care of it.