Complain About Harvest - learn how to file a complaint

Best ways to complain to Harvest

They say 24-48 hours, but honestly, it can feel like you're sending emails into the void.

🔍 Tips to Get a Quicker Response from a Complaint

• Use a super clear subject line like: "URGENT: Billing Error on Invoice #12345".
• Include your account email and any relevant invoice or project numbers right away.
• Keep it short and to the point. No long stories, just the facts.

If Harvest is ignoring you, it's time to escalate. Don't just sit there getting more frustrated.

Better Business Bureau (BBB)

The BBB is a solid next step for unresolved issues. You can file a complaint on their website, and they will forward it to Harvest for a response. Harvest will likely respond to avoid a public complaint on their record, but prepare to wait. The BBB process isn't instant, but it does create a formal paper trail.

Credit Card Chargeback

For any billing errors, a credit card chargeback is your most powerful tool. Contact your bank or credit card company and dispute the charge. This gets their attention fast because it costs them money and affects their standing with payment processors. Note that you should typically try to resolve it with Harvest first before initiating a chargeback.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Account Email]]

I am writing again to resolve a persistent billing error that your support team has failed to address since my first email on [[Date]].

On [[Date]], my account was incorrectly charged [[$Amount]] for [[Reason for charge]]. This is incorrect because [[Explain why, e.g., I had already cancelled my account, the charge was a duplicate, etc.]]. Frankly, the amount of time I've wasted chasing this down is unacceptable.

To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method. Please process this and send a confirmation email within two business days.

If this is not resolved within 48 hours, I will be filing a chargeback with my credit card provider and lodging a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• In your follow-up email, specifically ask for your ticket to be escalated to a manager. Don't wait for them to offer.
• Take screenshots of everything. The error, your support tickets, the time you sent them. You'll need the proof.
• One user on a forum mentioned they got a response only after they posted their ticket number publicly on X (Twitter). A bit extreme, but it seems to work when all else fails.

Tired of writing that 'gentle reminder' email to Harvest for the fifth time? Sound familiar? It's exhausting. People on PissedConsumer constantly say they feel ignored and that getting a simple billing question answered is impossible. Pine AI handles that for you. We send the persistent follow-ups and navigate the pushback so you don't have to. No more refreshing your inbox waiting for a reply that never comes. Seriously. Let us take over the headache.