Complain About Hiver - learn how to file a complaint

Best ways to complain to Hiver

They say '24/7 support', but honestly, users report it feels more like 'whenever we get around to it'.

🔍 Tips to Get a Quicker Response from a Complaint

• Be hyper-specific in your first email. Include your account email, dates, and invoice numbers.
• Use a clear, direct subject line like 'Urgent Billing Dispute' instead of 'Help'.
• Follow up politely but firmly every 48 hours if you don't get a meaningful response.

If Hiver is ignoring your emails, it's time to escalate. Your two best options are filing a complaint with the Better Business Bureau (BBB) or initiating a credit card chargeback.

Better Business Bureau (BBB)

The BBB acts as a mediator. You file a complaint on their website, and they forward it to Hiver for a response. It creates a public record of your issue, which companies prefer to resolve. BBB works, but prepare to wait. Hiver usually responds after a reminder or two.

Credit Card Chargeback

For billing issues, this is your strongest move. Contact your bank or credit card company and dispute the charge for 'services not rendered' or as an 'unauthorized transaction'. You must have tried to resolve it with Hiver first. This process can take a few weeks, but it directly reverses the payment.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email Address]]

I am writing again to resolve an issue with an unexpected charge on my account.

This is my second attempt to get help with this. On [[Date]], my card was charged [[$Amount]] for an annual subscription that I did not authorize or was not made aware of. My previous attempts to contact support on [[Date of first contact]] have gone unanswered.

Frankly, having to chase this down has been incredibly frustrating and time-consuming. The lack of communication is unacceptable for a paid service.

To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately and confirm that my subscription has been canceled.

Please be aware that if I do not receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company for an unauthorized transaction.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Take screenshots of everything. Your cancellation confirmation screen, your chat with support, the billing error. Everything.
• Always ask for a ticket number. If you're on live chat, ask for a transcript to be emailed to you. This creates a record they can't ignore.
• Use the word 'chargeback'. One user on Trustpilot mentioned that their refund was only processed after they stated their intent to file a chargeback in their second email. It seems to be a magic word.
• Reference your first message. Don't start a new email chain. Keep replying to the same thread so they can see the history of your attempts to contact them.

Tired of waiting days for a simple email reply from Hiver about a charge you never approved? It's exhausting. You send an email, you wait, you follow up, you wait some more. Sound familiar? Pine AI handles the persistent follow-ups on your behalf. We send the emails, track the responses, and escalate the issue for you. No more checking your inbox every five minutes or wondering if your message disappeared into a black hole. Let us deal with the back and forth. Total lifesaver.