It's not just you. ClickFreeScore has an F rating from the Better Business Bureau. Seriously. They've racked up over 100 complaints in the last three years, and their Trustpilot score is a dismal 1.3 stars from over a thousand reviews. Most people are furious about unauthorized charges and a cancellation process that feels impossible to navigate. If you're tired of being ignored or getting charged for a service you don't want, you're in the right place. It’s time to fight back.
How to Complain About ClickFreeScore
Best Ways to Complain to ClickFreeScore
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | (800) 691-1403. Available during standard business hours, but expect long waits. | Best for urgent billing disputes where you need an immediate (even if frustrating) conversation. |
| Contact Form | Available on their website, www.clickfreescore.com. | Use this for non-urgent issues or to create a paper trail. You'll likely get a canned response first, so be persistent. |
| PO BOX 7720, San Francisco, CA 94120 | Good for formal complaints or sending evidence, but it's the slowest method. Think of it as a last resort before escalating. |
⏱️ Estimated Response Times from ClickFreeScore After Complaining
Good luck getting a quick answer. It feels like sending a message into a black hole.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 1 hour (mostly on hold) |
| Email / Contact Form | 3-10 business days, if at all |
| Chat | Not Available |
| App | Not Available |
🔍 Tips to Get a Quicker Response from a Complaint
- Call first thing in the morning, right when their lines open.
- Have your account number, email, and the last four digits of your credit card ready.
- State your problem and what you want (e.g., "I want to cancel and get a refund for the last charge") in the first 30 seconds.
How to Escalate Your Complaint
If ClickFreeScore is giving you the runaround, it's time to go over their heads. Don't expect them to make it easy. Your first stop should be the Better Business Bureau (BBB). Filing a complaint there often gets a company's attention because it's public. It's not fast, but it works. Expect to wait a couple of weeks for a response after you file. For financial issues like unauthorized charges, you can also file a complaint with the Consumer Financial Protection Bureau (CFPB). They are a federal agency and companies are required to respond, usually within 15 days. Just remember, you typically have to show you tried contacting the company first before these agencies will step in.
Email Template to Complain to ClickFreeScore
Subject: Urgent: Formal Complaint Regarding Unauthorized Charges - Account [[Your Email or Account #]]
I am writing again to resolve an issue with my account. Despite my previous attempts to contact support, I was charged [[$Amount]] on [[Date]] for a service I did not authorize or want.
Frankly, the amount of time I've had to spend chasing this down is completely unacceptable.
To resolve this, I need you to process a full refund for [[$Amount]] and confirm in writing that my account has been permanently closed and no further charges will be made.
If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my bank and submit a formal complaint to the CFPB.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Here are a few extra things that have worked for others. One user on the BBB site mentioned they only got a refund after they filed a complaint and a credit card chargeback simultaneously. It's aggressive, but it can work. Always ask for a confirmation number for your call and the name of the representative you spoke with. Write it down. If they promise a callback, ask for a specific timeframe. If they miss it, call back and mention the missed commitment. It shows you're serious and keeping records.
Let Pine AI Help Raise the Complaint to ClickFreeScore
Tired of the hold music from ClickFreeScore's support line? Sound familiar? It’s the same story for so many people, just look at the BBB complaints. People are fed up with being ignored after being charged for something they tried to cancel. Pine AI can handle this for you. We deal with the frustrating follow-ups and persistent pushback so you don't have to. No more wasting your afternoon trying to get a straight answer. Let us take over the headache.
Frequently Asked Questions about ClickFreeScore Complaint Filing
What if ClickFreeScore doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving ClickFreeScore?
Is this the right phone number to contact ClickFreeScore?
What's the easiest way to cancel a subscription with ClickFreeScore?
Other ways that I can contact the ClickFreeScore?
Why was I charged after I used their 'free' score service?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
