Complain About Cloth & Paper - learn how to file a complaint

Good luck getting a quick reply. Here's what you can probably expect.

• Be specific in your email subject line (e.g., "Issue with Order #12345").
• Include your order number and account details upfront.
• Attach photos or screenshots of the problem (e.g., damaged goods, wrong items).
• Keep your message clear, concise, and polite but firm.

If your emails are being ignored, it's time to escalate. Don't just give up. Your first and most effective step for a company like this is filing a complaint with the Better Business Bureau (BBB). The BBB formally sends your complaint to Cloth & Paper, and the company is expected to respond publicly. Filing with the BBB often gets a response, but don't expect an overnight miracle. It's a process.

For any issues involving payments for goods you never received or were incorrect, file a chargeback with your credit card company. This is a powerful move. It reverses the payment, and the bank investigates the claim directly. This often gets a company's attention faster than anything else.

Subject: Urgent: Unresolved Issue with Order #[Your Order Number]

I am writing again to resolve an issue with my recent order, as my previous attempts to contact support have not resulted in a solution.

On [Date], I received my order #[Your Order Number] and discovered [describe the problem clearly, e.g., 'the A5 planner inserts were missing' or 'I was sent the wrong item entirely']. Frankly, having to chase this down and spend my time correcting your mistake has been incredibly frustrating.

To resolve this, I require you to [state your demand, e.g., 'ship the correct items immediately at no extra cost' or 'issue a full refund of ($Amount) for the missing products'].

If I do not receive a confirmation that this has been resolved within 3 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[Your Name]

• Ask for a name. In your first email, ask for the name of the support agent helping you. It creates a small bit of accountability.
• Go public. A user on the BBB site mentioned they only got a response after commenting on a recent Instagram post. Public visibility can be your best tool when private emails fail.
• Get it in writing. Always ask for a summary of the resolution in writing. A 'we'll look into it' response isn't a resolution.
• Be specific about subscriptions. If it's a subscription box issue, be very specific about which month's box has the problem. Their system can be confusing, so leave no room for error.

Tired of sending emails into the void at Cloth & Paper? Sound familiar? You write a detailed message about your missing planner inserts, hit send, and get... silence. Or worse, a generic auto-reply. It's exhausting. Honestly, some users on BBB say they waited weeks for a real human response. No joke. Let Pine AI take over the annoying part. We'll handle the persistent follow-ups and make sure your complaint doesn't just get buried in their inbox. It's like having a personal assistant whose only job is to get you the refund or replacement you deserve, without you having to lift another finger.