It's not just you. Fancy Hands has an F rating from the Better Business Bureau. Seriously. They've had 11 complaints filed against them in the last three years, and their Trustpilot score is a dismal 2.6 stars. Common complaints flagged on the BBB site include problems with their service and incorrect billing. If you're tired of tasks being done wrong or getting hit with surprise charges, you're in the right place. It’s time to get this sorted. Official site: Visit Fancy Hands
Best ways to complain to Fancy Hands
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Email / Support Ticket | support@fancyhands.com or via their website's contact form. Available 24/7, but responses are not instant. |
This is their main channel. Use it for all non-urgent issues, billing questions, and task disputes. Keep a record of your emails. |
| Social Media | X (formerly Twitter): @FancyHands | Use this for public complaints. Companies often respond faster when their reputation is on the line. Best for getting a company's attention, not for resolving complex issues. |
⏱️ Estimated Response Times from Fancy Hands After Complaining
Good luck getting a quick answer. It's mostly a waiting game.
| Method | Expected Wait Time |
|---|---|
| Email / Support Ticket | 24-72 hours, but can be longer based on user reviews |
| Social Media | 4-48 hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Be extremely specific. Instead of saying 'the task was wrong,' say 'the spreadsheet was missing column B and the contact numbers were for the wrong companies.'
- Include your account email and any relevant Task ID numbers in the subject line of your email.
- Keep your tone firm but professional. Frustration is fine, but insults will get you ignored.
How to Escalate Your Complaint
If Fancy Hands is ignoring your emails or refusing to provide a fair resolution, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). It's a formal process that companies take seriously because it affects their public rating.
How to File a BBB Complaint:
- Go to the BBB website and search for 'Fancy Hands, Inc.'
- Click the 'File a Complaint' button.
- Fill out the form with details of your issue, what you've done to resolve it, and what you want as a resolution (e.g., a refund, a task credit).
The BBB will forward your complaint to Fancy Hands, who is then expected to respond. BBB works, but prepare to wait. It can take a few weeks to get a final response, but it's often effective when direct contact fails.
Email Template to Complain to Fancy Hands
Subject: Urgent: Formal Complaint Regarding Task ID [[Task ID]] / Account [[Account #]]
Hello,
I'm writing again to resolve an issue that my previous attempts through your support system have failed to fix.
On [[Date]], I submitted a task [[Task ID]] which was completed incorrectly, costing me time and money. The research provided was outdated and the contact information was inaccurate. Frankly, paying for a service that creates more work for me to correct is incredibly frustrating.
To resolve this, I require a full credit for the task and for it to be redone correctly by a senior assistant at no additional charge. I expect the corrected work within 48 hours.
If I don't receive a satisfactory response and resolution within two business days, my next step will be to file a formal complaint with the Better Business Bureau and leave public reviews detailing my experience.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a Senior Assistant. If a task is botched, immediately reply and request that a 'Senior Assistant' or 'Tier 2' assistant handle the redo. Some users on Reddit claim this is the only way to get competent work.
- Reference Past Failures. In your complaint, list previous Task IDs that were also handled poorly. This shows a pattern of failure, not just a one-off mistake.
- Request Written Confirmation. Whatever they promise you (a refund, a credit), ask them to confirm it in writing in that same email thread. Don't end the conversation without it.
Let Pine AI Help Raise the Complaint to Fancy Hands
Tired of refreshing your inbox waiting for a reply from Fancy Hands support? Sound familiar? The endless email chains about a simple task that went wrong can be maddening. One user on Trustpilot said it felt like 'shouting into the void'. Pine AI takes over from here. It handles the persistent follow-ups and deals with the pushback for you. No more wasted energy. Let an AI handle the headache.
Frequently Asked Questions about Fancy Hands Complaint Filing
What if Fancy Hands doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Fancy Hands?
Is this the right phone number to contact Fancy Hands?
What's the easiest way to cancel a subscription with Fancy Hands?
Other ways that I can contact the Fancy Hands?
What if my task is done wrong?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
