Received a DailyLook box full of items that completely missed the mark? You're not the only one. It's incredibly frustrating to pay for a personalized styling service only to get clothes that don't fit, aren't your style, or are just plain poor quality. And getting your money back can feel like a battle. It's not just you. DailyLook's Trustpilot score is a dismal 2.8 stars, with countless users complaining about the difficulty of securing refunds and the frustration of their billing practices. One reviewer on the Better Business Bureau site mentioned, "They make it nearly impossible to return items and get a refund, it feels like a scam." When you're promised a premium service but receive a box of disappointments, you deserve compensation. This guide will walk you through the exact steps to claim the money you're owed from DailyLook.
Best Ways to Get Compensation from DailyLook
| Contact Method | Details & Availability | Expected Response Time | Best For | Chances of Being Compensated |
|---|---|---|---|---|
| Email Support | [email protected] | 24-72 hours | Documenting issues with photos, formal complaints, creating a paper trail | High |
| Phone Support | (888) 888-0049, M-F 7am-5pm PT | 15-45 minutes (plus hold time) | Urgent billing errors, complex issues needing explanation | Medium |
| Online Contact Form | Available via their Help Center | 24-72 hours | General inquiries, initial contact for non-urgent issues | Medium |
| Social Media | @DailyLook on Instagram, Facebook | 4-24 hours | Public complaints when other methods fail, getting a faster initial response | Low to Medium |
Before You Start Your Compensation Claim What You Need
Getting your thoughts and evidence in order before contacting DailyLook can make a huge difference. Don't just fire off an angry email. Be strategic.
- Know Your Goal: Are you seeking a full refund for a box, a credit for a future purchase, or a refund for specific items? Decide what a fair resolution looks like to you.
- Gather Your Evidence: This is critical. Take clear photos of the items that were poor quality, damaged, or not as described. Grab screenshots of your order, their advertised style, and any previous communication with them.
- Document Everything: Write down a clear, concise timeline of events. Include the date you received the box, the date you contacted them, and a summary of the problem. Keep it factual and to the point.
- Find Your Account Details: Have your account number, order number, and the email address associated with your DailyLook account ready to go. They will always ask for this first.
- Reference Their Own Policies: Quickly review DailyLook's return and satisfaction policies on their website. Quoting their own terms back to them shows you've done your homework and strengthens your claim.
What are my Rights? Am I eligible for a Compensation from DailyLook
In the United States, your rights as a consumer in the retail and subscription box industry are primarily governed by the Federal Trade Commission (FTC) and state laws. While DailyLook's own Terms of Service will dictate much of the process, you're not powerless.
- The Right to Accurate Descriptions: Products you receive must match the descriptions provided. If you were promised high-quality fabrics or a specific style and received something entirely different, you have grounds for a complaint.
- DailyLook's Return Policy is Key: Your eligibility for compensation is heavily tied to their official return policy. Typically, you must return unwanted items within a specific timeframe (usually 5 days of receipt) to avoid being charged. If you follow their process and are still denied a refund, you can escalate the issue.
- What Compensation Looks Like: For DailyLook, compensation is almost always a refund for returned items credited back to your original payment method. In some cases of service failure, they might offer a credit for a future styling fee as a goodwill gesture, but you should push for a monetary refund if that's what you're owed.
If the items are defective or not as described, you are entitled to a refund. If they fail to honor their own policy, you can file a complaint with the FTC or your state's Attorney General.
Draft email to DailyLook for compensation
Subject: Compensation Request for Order #[Your Order Number] - Unsatisfactory Items
Dear DailyLook Customer Support Team,
I am writing to request compensation for my recent order, #[Your Order Number], associated with my account under the email [Your Email Address].
Unfortunately, the items I received on [Date of Delivery] were not satisfactory and did not meet the quality or style standards I expect from your service. Specifically:
- Item 1: [e.g., The 'Brand Name' sweater arrived with a noticeable pull in the fabric.]
- Item 2: [e.g., The 'Brand Name' jeans were described as 'slim fit' but are two sizes too large.]
- Item 3: [e.g., The overall quality of the items feels cheap and does not justify the price point.]
As per your return policy, I have packaged these items for return. However, given the significant discrepancy between what was promised and what was delivered, I am requesting a full refund of $[Amount] for the items and a waiver of the styling fee for this box.
I have attached photos of the defective/unsuitable items for your review. I have been a customer for [Length of Time] and am disappointed with this experience.
I expect a prompt response and confirmation of my refund within 48 hours.
Sincerely,
[Your Name] Account Number: [Your Account Number]
How to Escalate if Your Compensation from DailyLook is Denied
If DailyLook's support team denies your valid claim or simply stops responding, don't give up. You have several powerful options to escalate the situation.
- Initiate a Bank Chargeback: This is your strongest move. Contact your credit card company or bank and file a dispute for the charge. Use the category "goods or services not as described." Provide them with all the evidence you collected, including photos and your email communications with DailyLook. The bank will investigate, and they often side with the consumer in clear-cut cases.
- File a Complaint with a Regulator: While they may not resolve your individual case, filing complaints creates a record of a company's bad practices. File a complaint with the Better Business Bureau (BBB) to create a public record. You can also report them to the Federal Trade Commission (FTC) for unfair or deceptive business practices.
- Take it to Small Claims Court: For larger monetary losses, this is a final option. It's a more involved process, but you don't need a lawyer. Check your local court's rules and filing fees to see if it's worth pursuing for the amount you're owed.
- Make Noise on Social Media: A polite but firm public post on their Instagram or Facebook page can sometimes get the attention of a social media manager who is empowered to resolve issues to protect the brand's image. Tag them directly and briefly state the problem and your order number.
How Pine AI Can Help You Cancel Your DailyLook Subscription
Tired of the back-and-forth with DailyLook just to cancel your subscription? The endless search for the 'cancel' button, the emails that go unanswered, the feeling that they're making it intentionally difficult. Sound familiar? It’s a common frustration designed to make you give up. But you don’t have to.
Pine AI handles the entire cancellation process for you. No more navigating confusing website menus or drafting emails that might get ignored. We deal with the company directly, leveraging our 93% negotiation success rate to ensure your subscription is terminated cleanly and you get confirmation. Think of us as your personal assistant for cutting ties with services that no longer serve you. It’s not just about canceling a subscription; it’s about reclaiming your time and ending the stress. Let us handle the tedious part so you can move on. No joke.
The information on this page is for informational purposes only and does not constitute legal advice. Pine AI is not a law firm.
Frequently Asked Questions about DailyLook
David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.




