Complain About Score Sense - learn how to file a complaint

Trying to get in touch with Score Sense can feel like a job in itself. Here are the main ways to contact them, and what you can realistically expect from each method.

Honestly, getting a quick response feels like winning the lottery. But if you must try, here are the typical wait times.

• Call them the minute they open or during midday on a Tuesday or Wednesday to avoid the longest queues.
• Have your account number, the date of the issue, and any relevant billing statements ready before you call.
• State your problem and what you want (a refund, cancellation confirmation) clearly in the first 30 seconds.

If Score Sense is ignoring you or won't resolve your problem, it's time to go over their head. Don't just give up.

Better Business Bureau (BBB)

The BBB is a good first step. They will forward your complaint to a corporate contact at Score Sense, who is then expected to respond. Many users report that this is the only way they finally got a reply. The process can take a few weeks, but it creates public pressure.

Consumer Financial Protection Bureau (CFPB)

This is a U.S. government agency, and they take complaints about financial products very seriously. Filing a complaint with the CFPB often gets a faster and more formal response from companies because they are legally required to address it. You must describe your issue and the resolution you're seeking. The CFPB process is pretty straightforward, but don't expect an overnight fix. It's your strongest tool for billing disputes.

Here is a template you can copy and paste. It's polite but firm, and shows you mean business.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with an incorrect charge on my account, [[Your Account #]]. This is my third attempt to get this fixed, as my previous calls on [[Date]] and [[Date]] did not lead to a resolution.

On [[Date of Charge]], my account was charged [[$Amount]] despite my having cancelled my subscription on [[Date of Cancellation]]. Frankly, having to spend my time tracking this down and repeatedly contacting your support team has been incredibly frustrating.

To resolve this, I require you to issue a full refund of [[$Amount]] for the unauthorized charge. I also need written confirmation sent to this email address that my account has been permanently closed and no further charges will be made.

Please be aware that if this is not resolved within 5 business days, my next step will be to file formal complaints with the Better Business Bureau (BBB) and the Consumer Financial Protection Bureau (CFPB).

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips that can make a difference.

• Ask for a Supervisor Immediately: If the first-level support agent is giving you the runaround, politely but firmly ask to speak with a manager or supervisor. Don't waste time re-explaining your issue to someone who can't help.
• Get a Reference Number: For every single call, ask for a ticket or reference number. This creates a record and proves you contacted them.
• Mention the Magic Words: One user on a forum said they got an instant refund when they calmly stated, "I am documenting this call for my complaint with the CFPB." It seems to get their attention quickly.

Tired of navigating phone menus just to be told your request can't be processed? Or sending emails into a black hole? Sound familiar? It’s exhausting, and honestly, you have better things to do. Pine AI can take over the entire complaint process for you. We handle the persistent follow-ups, the tedious phone calls, and the formal letters needed to get Score Sense to listen. No more hold music or canned email responses. Seriously. Let us deal with the headache so you can get on with your life.