It's not just you. DailyLook's Trustpilot score is a dismal 2.8 stars, with a staggering 42% of over 2,250 reviews rating them as 1-star. Seriously, their BBB page is just as grim, showing a 1.08 out of 5-star customer rating. Most complaints circle around the same frustrating issues: surprise charges, a nightmare return process, and getting clothes that look nothing like the pictures. It feels like you're shouting into a void, trying to get a simple refund or an answer from customer service. You've been patient, but your patience has run out.
Best Ways to Complain to DailyLook
Contact Methods for DailyLook
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | (213) 599-0330 Mon-Fri, 9 AM - 5 PM PST |
Best for urgent billing issues or when you need an immediate answer. Prepare for a potential wait. |
support@dailylook.com |
Good for non-urgent issues. Creates a paper trail of your complaint, which is useful for escalations. | |
| Contact Form | Available on their website | An alternative to email. Use it to document your issue, but follow up if you don't get a timely response. |
| Official Site | Visit DailyLook | For account access and official policies. |
⏱️ Estimated Response Times from DailyLook After Complaining
Good luck getting a quick reply. It often feels like your message goes into a black hole.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 30 minutes (plus hold time) |
| 24 to 72 hours (or longer) | |
| Chat | N/A |
| App | N/A |
🔍 Tips to Get a Quicker Response from a Complaint
How to Get Their Attention
- Call early: Try calling right when their lines open at 9 AM PST to avoid the midday rush.
- Be specific: Have your order number, account details, and dates ready before you call or email.
- Use keywords: In your email subject line, use words like 'Urgent Billing Dispute' or 'Incorrect Charge' to get noticed.
- Keep it short: Get straight to the point. They don't need your life story, just the problem and what you want.
How to Escalate Your Complaint
When DailyLook Ignores You
If you've tried contacting them and gotten nowhere, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB).
- How it works: You submit your complaint online at BBB.org. The BBB then forwards your complaint to DailyLook, giving them a chance to respond publicly. Companies often respond to BBB complaints to protect their rating.
- What to expect: DailyLook usually responds, but it can take a few weeks. The BBB doesn't force a resolution, but the public pressure often works. Be prepared to wait, though. I've seen comments where people had to follow up with the BBB just to get the company to reply.
Email Template to Complain to DailyLook
Your Ready-to-Send Complaint Email
Subject: Formal Complaint Regarding Order #[Your Order #] / Unresolved Issue
Body:
Hello,
I am writing again to resolve an issue with my account, #[Your Account #].
Despite contacting customer support on [Date of first contact], my problem remains unsolved. On [Date of incident], I was incorrectly charged $[Amount] for an item I returned, or I experienced [briefly describe the specific problem, e.g., 'never received my box'].
Frankly, having to chase this down and spend my time correcting your company's error has been incredibly frustrating.
To resolve this, I require a full refund of $[Amount] to be processed immediately. Please provide written confirmation that the refund has been issued and the issue is closed.
If I do not receive a satisfactory response within 3 business days, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[Your Name]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Ask for a supervisor immediately. If the first-level support agent is giving you the runaround, politely but firmly ask to speak with a manager or supervisor. Don't waste time repeating yourself.
- Request a reference number. Always ask for a ticket or reference number for your call or email. It proves you contacted them and makes it easier to follow up.
- Mention social media. Casually dropping that your next step is to share your experience on Instagram or Twitter can sometimes light a fire under them.
- One user on BBB had success after they disputed the charge directly with their bank. They said DailyLook only responded after the chargeback was initiated. It's a powerful move when you're being ignored.
Let Pine AI Help Raise the Complaint to DailyLook
Tired of getting vague email replies from DailyLook support? Or worse, getting no reply at all? Sound familiar? It's exhausting trying to fight for a refund or get a straight answer about a botched order. Pine AI handles the annoying back and forth for you. We'll draft the complaint, follow up persistently, and manage the entire process so you don't have to. No more checking your inbox a dozen times a day or wondering if they've 'escalated' your ticket to another dimension. Let us take over the headache.
Frequently Asked Questions about DailyLook Complaint Filing
What if DailyLook doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving DailyLook?
Is this the right phone number to contact DailyLook?
What's the easiest way to cancel a subscription with DailyLook?
Other ways that I can contact the DailyLook?
Why is it so hard to return items?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
