View and Revoke Preauthorized Payments in Wallet
Apple says supported cards can show preauthorized payments in the Wallet app.
- Open the Wallet app on iPhone.
- Tap the More button.
- Tap Preauthorized Payments.
- Tap a merchant to see more details.
- Tap Manage with Merchant to visit the merchant's site.
- If needed, tap Revoke Payment Authorization.
Apple's support page is explicit about the limit of this Wallet action: revoking a payment authorization in Wallet does not cancel the subscription or other associated payments. Apple says it requests that the merchant not charge the Apple Pay payment method for future transactions, but in some cases charges might still occur.
Use Wallet revoke as a backup record, not as your only cancellation step.
Cancel Apple-Billed Subscriptions
If the charge is from Apple, use Apple's subscription flow.
| Device |
Path |
| iPhone or iPad |
Settings, your name, Subscriptions, subscription, Cancel Subscription |
| Mac |
App Store, Account Settings, Subscriptions, subscription, Cancel Subscription |
| Windows |
Apple Music app, Apple TV app, or iTunes, View My Account, Subscriptions, Manage |
| Web |
account.apple.com subscription management |
Apple says if there is no Cancel button or the subscription shows an expiration message, it is already canceled. If the receipt belongs to a family member, the family member whose Apple Account appears on the receipt must cancel it.
Remove a Card From Apple Wallet
Use card removal when you want to stop a device from using a card with Apple Pay.
On iPhone:
- Open Wallet.
- Tap the card.
- Tap the More button.
- Tap Card Details.
- Scroll down and tap Remove Card.
You can also remove a card from Settings, Wallet & Apple Pay. On Apple Watch, remove the card from the Wallet app on the watch. On Mac with Touch ID, remove it from System Settings, Wallet & Apple Pay.
If your device is lost or stolen, Apple says marking the device as lost turns off Apple Pay on that device.
Remove an Apple Account Payment Method
Apple Account payment methods are separate from Wallet cards. Apple says you may need to keep at least one payment method on file if you have subscriptions like iCloud+, an unpaid balance, or Family Sharing purchase sharing.
On iPhone:
- Open Settings.
- Tap your name.
- Tap Payment & Shipping.
- Tap Edit.
- Tap the delete button next to the payment method.
- Tap Remove to confirm.
Apple says that after your subscription period ends, you can remove the payment method. In some cases, you must add a new method before removing the current one.
Merchant, Apple Card, and Refund Issues
Use the route that matches the type of problem.
| Problem |
Best route |
| Merchant subscription keeps billing |
Merchant site or app, then Wallet revoke as backup |
| Apple-billed app or content purchase |
reportaproblem.apple.com |
| Apple Card transaction issue |
Wallet, Apple Card, transaction, Report an Issue |
| Incorrect Apple Card merchant information |
Wallet, Apple Card, transaction, Report an Issue |
| Lost or stolen device with Wallet cards |
Mark the device as lost and contact the card issuer if needed |
| Payment card support |
Contact the card issuer |
Apple says Apple Pay is provided by Apple Payments Services LLC and that neither Apple Inc. nor Apple Payments Services LLC is a bank. Any card used in Apple Pay is offered by the card issuer.
What to Save
| Proof |
Why it matters |
| Merchant subscription page |
Shows whether the merchant account is active or canceled |
| Wallet preauthorized merchant screen |
Shows the Apple Pay authorization record |
| Revoke authorization confirmation |
Shows you asked the merchant not to charge that Apple Pay method |
| Apple subscription status |
Shows Apple-billed renewal status |
| Apple receipt or invoice |
Shows Apple Account and product |
| Google Play or carrier bill |
Shows non-Apple billing source |
| Wallet or Apple Card transaction |
Identifies amount, date, merchant, and card |
| Support replies |
Creates a record if billing continues |
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