Hostinger
Cancel subscription
How to Cancel Hostinger Subscription: Official Steps
Learn how to cancel Hostinger subscription in hPanel, disable auto‑renewal, request eligible refunds, and protect your websites, domains and email data.
- 10 current official sources checked
- 1 billing route separated
- Legacy Provider and equivalent Blog content reconciled claim by claim
- Steps, outcomes, refund boundaries, and related products revalidated
How to cancel Hostinger through the correct billing owner
Web cancellation
Cancel Hostinger through Web
1Open hPanel Billing
Go to hostinger.com, click Log in, and enter your account credentials. Once hPanel opens, use the profile menu in the top‑right corner and choose Billing to open the central area where Hostinger lets you manage subscriptions, invoices and payment methods.
2Open Subscriptions
Inside Billing, select the Subscriptions tab. This view lists all active Hostinger services on your account (such as web or cloud hosting, VPS, Hostinger Email, domains and some add‑ons), together with their current status and expiration dates.
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3Select the service
Scroll through Subscriptions and identify the exact service you want to stop renewing, checking the product name and renewal or expiration date so you do not disable the wrong plan or domain. On some entries you can expand a details view using the arrow icon to see more subscription information.
4Disable auto-renewal and confirm
Next to the chosen service, use the auto‑renewal toggle switch to turn the feature off. Hostinger redirects you to a confirmation page that highlights risks and warnings based on the product type; read these, then follow the on‑screen prompts to confirm. When the toggle shows auto‑renewal as disabled, the service will stay active only until its listed expiration date unless you manually renew it. If you prefer an immediate stop and you are still within a refundable period, go instead to the Paid invoices page, look up the payment, and use the Refund button where available; this cancels the service at once and erases its data.
Refund policy
Refunds when canceling a Hostinger subscription
Refunds at Hostinger are governed by a 30‑day money‑back guarantee for specific products plus detailed exceptions in the legal refund policy. Whether you receive money back, and how much, depends on the product type, payment method, TLD for domains and any special terms mentioned in that policy.
Check my refund options- Standard 30‑day money‑back coverage
- Hostinger’s refund policy summary states that new purchases and renewals of most web, cloud, Agency, KVM VPS and Game Panel hosting plans, plus Hostinger Email and Titan Email, are generally refundable within 30 days of the original purchase date when not paid with cryptocurrency.
- Products excluded from refunds
- Domain renewals, completed transfers, domain redemption fees, many country‑code TLD registrations, Google Workspace Email, certain VPS licenses and all purchases made with cryptocurrencies are listed as non‑refundable. These services can still be canceled by disabling auto‑renewal so they are not billed again.
- Domain registration time limits
- For many general TLDs such as .com, .net and .org, new domain registrations are refundable only within a short window after registration; if you miss it, you can still stop future renewals but cannot recover the registration fee. Brazilian .br‑family domains have their own slightly longer window.
- Effect of refunds on service and data
- Both the refund policy and cancellation articles stress that when a refund is processed, the associated services are canceled automatically, stop working and have all related files, databases and emails permanently deleted, so you must export any needed data before submitting a refund request.
- Refund destinations and Hostinger Balance
- When requesting a refund from the Paid invoices page, you can usually choose between returning funds to the original payment method or to Hostinger Balance; refunds to balance are processed instantly and can be used for new services but, once applied, cannot later be sent back to another payment source.
For case‑specific eligibility and exact amounts, review the full legal refund policy and then check the Paid invoices section in your hPanel to see which payments show a Refund button. Open Hostinger Refund Policy
Service outcome
How Hostinger distinguishes cancellation from a refund
Hostinger treats turning off auto‑renewal, letting a service expire, and requesting a refund as three different actions with different effects on billing and data.
Stopping future renewals only
Disabling auto‑renewal in Billing → Subscriptions prevents further automatic charges but does not shorten the current paid term; the plan, VPS, email or domain remains active until its expiration date and then is canceled automatically.
Immediate termination via refund
If a payment is eligible under Hostinger’s refund policy, submitting a refund request from the Paid invoices page immediately cancels the related service once processed, and all files, databases and emails for that service are permanently deleted.
30‑day money‑back guarantee scope
Hostinger summarises a 30‑day money‑back guarantee for new purchases and renewals of most web, cloud, Agency, KVM VPS and Game Panel hosting plans, as well as Hostinger Email and Titan Email, when not paid with cryptocurrency; other products are excluded.
Non‑refundable services
Domain renewals, completed domain transfers, many country‑code domain registrations, Google Workspace Email, certain VPS add‑ons, LLM/AI credits and services paid with cryptocurrencies are explicitly listed as non‑refundable and can only be stopped by disabling auto‑renewal and letting them expire.
After you cancel
What happens to Hostinger services after you cancel
Different Hostinger services behave slightly differently when you cancel or let them expire, but all share common rules about access and data deletion.
Hosting, VPS and email plans
For non‑refundable hosting, VPS and email subscriptions where you disable auto‑renewal, Hostinger keeps the service running until the expiration date; after that, the plan is canceled and deleted from the account, and its data is removed.
Refunded services stop immediately
When you request and receive a refund for a service, Hostinger cancels it at once. Their guidance states that files, databases and emails linked to that service are permanently erased as soon as the refund is processed, so you should download any backups first.
Domains that are allowed to expire
Registered domains cannot be deleted early but can have auto‑renewal turned off so they simply expire. After expiration they may go through a grace/redemption phase, then are ultimately deleted from the registry and can be re‑registered by others.
Inactive or expired hosting plans
If a hosting plan expires because it is not renewed, websites stop working and management options in hPanel become limited; you can usually reactivate services by renewing the plan as long as Hostinger still offers restoration for that status.
Builder and Horizons websites
For Hostinger Website Builder and Horizons, downloading site backups to your device is not supported, but some content can be exported or rebuilt. Deleting a builder website does not delete its domain; the domain remains available for reuse or connection to another site.
Renewal settings
Managing auto‑renewal for Hostinger services
Hostinger centralises renewal controls in the Billing → Subscriptions area so you can stop, re‑enable or adjust renewals for hosting, domains and other services.
Single toggle per subscription
Each active subscription in Billing → Subscriptions has a toggle switch that turns auto‑renewal on or off. Turning it off stops automatic billing to your saved payment method while keeping the service active until its stated expiration date.
Service‑specific warnings
When you disable auto‑renewal, Hostinger redirects you to a page that lists specific risks based on that product, such as possible downtime for websites or email. Reviewing this is your chance to confirm you understand what will stop when the service eventually expires.
Handling unpaid invoices on monthly plans
If you have a pending invoice for a monthly hosting plan and then disable auto‑renewal, Hostinger automatically voids that pending invoice, sets the subscription to end at the current billing cycle, and still lets you renew manually before expiration if needed.
When support is required
Hostinger notes that if invoices are partially paid, have credits applied, or if your billing cycle is one year or longer, you may need additional help to adjust renewals. In those cases they direct you to contact support via Kodee, their AI assistant, from hPanel.
Changing billing cycles requires auto‑renewal
If you want to adjust a billing cycle (for example from monthly to a longer term), Hostinger indicates that auto‑renewal must be enabled first; you can then change cycles and, if desired, later turn auto‑renewal off again.
Protect your data
Backups and data protection before canceling Hostinger
Because canceled or refunded services delete data, Hostinger repeatedly recommends downloading backups of websites and email before you change renewal or request a refund.
Back up before termination or refund
Hostinger’s cancellation and refund guides advise downloading manual backups of website files, databases and emails to a local device before any termination, because data is permanently deleted when a service is refunded or reaches the end of its lifecycle.
Using built‑in backups for hosting
For web and cloud hosting plans, you can go to Websites → Dashboard → Backups in hPanel, then use the Restore and download area to download full file and database backups in compressed formats to your computer.
Backup limitations for builders
Websites built with Hostinger Website Builder or Horizons cannot be downloaded as traditional file archives from backups. Instead, Hostinger offers content export options (for example to WordPress) or code export for Horizons, which you should use before canceling related services.
Download email data separately
Hostinger’s refund guide links to instructions for downloading email backups; this is important because deleting or canceling a hosting or email service can permanently remove inbox contents unless they are exported in advance.
How long automatic backups are kept
Hostinger states that weekly backups for supported hosting plans are kept for several weeks and daily backups for a shorter period before older copies are removed, so you should not rely on historical backups being available long after canceling or letting a plan expire.
Domains and DNS
How domains behave when you cancel Hostinger services
Domains have their own rules at Hostinger; they cannot be deleted early but can often be refunded shortly after purchase or allowed to expire later.
Disabling domain auto‑renewal
To stop a domain you no longer want, Hostinger instructs you to disable its auto‑renewal in hPanel and simply let it expire. You can confirm the expiry date in the Domains section; once the lifecycle completes, the domain is removed by the registry.
Domain registration refunds
Domain registrations may be refundable only within a short window, depending on the extension, purchase date and payment method. Hostinger explains that for many general TLDs you must request cancellation and refund within a limited number of hours, and some country‑code domains are non‑refundable.
Checking if a domain can be refunded
To see if a registered domain qualifies for a refund, Hostinger tells you to open Paid Invoices in hPanel, locate the domain’s invoice and look for a Refund button; if the invoice is missing or marked non‑refundable, that domain cannot be refunded.
Domains and hosting separation
Canceling a hosting plan or deleting a website does not delete the associated domain. Hostinger’s domain cancellation and Website Builder articles clarify that domains remain registered and can be reconnected, transferred or pointed elsewhere even if the original website is removed.
Domain renewals are not refundable
Hostinger’s domain cancellation guide and refund policy emphasize that domain renewals are strictly non‑refundable, so you must disable auto‑renewal in advance if you do not want a domain to renew at the end of its term.
Account vs services
Hostinger account deletion versus canceling subscriptions
Canceling Hostinger services and deleting your Hostinger profile are separate actions, and the account cannot be removed while active services remain attached.
No delete button for services
Hostinger states that there is no delete button or menu option in hPanel for hosting plans, VPS, email or similar services; management happens through renewal settings and, where eligible, refunds rather than direct deletion.
Account cannot be deleted with active services
Their cancellation article notes that Hostinger accounts cannot be deleted if they have active services. You must first let services expire, turn off auto‑renewal, or refund and terminate what is eligible before submitting any account‑deletion request.
How profile deletion works
Hostinger’s profile‑deletion guidance explains that you request deletion from within your account, confirm via a link sent to your registered email, and that only the account for the brand you are logged into (such as hostinger.com vs a local variant) is removed.
Data implications of deleting an account
Because terminated services already erase related hosting data, deleting your Hostinger profile primarily removes account‑level information and access. Hostinger does not list additional recovery options once a profile and its services have been deleted.
Billing issues
When invoices, suspensions or inactivity block cancellation
Sometimes you may not see the expected Refund button or auto‑renewal toggle; Hostinger documents how billing status and plan state affect what you can do from hPanel.
Missing Refund button
On the Paid invoices page, only eligible payments show a Refund button; if it is missing or the invoice is not listed, Hostinger states that the payment is not refundable under their refund policy, so only future renewals can be stopped.
Monthly plans with unpaid invoices
If you have a pending invoice for a monthly hosting plan and disable auto‑renewal, Hostinger automatically voids the unpaid invoice and schedules the plan to end at the current term, so you are not forced to pay just to cancel.
Plans that show as inactive or expired
When a hosting plan becomes inactive or expired, websites stop working and only limited actions like add or delete websites are available. Hostinger recommends renewing the plan from the notice or Billing area if you want to restore it.
Errors and edge‑case invoices
If your invoice has applied credits, is partially paid, or you are using longer billing cycles, Hostinger advises contacting support via Kodee from within hPanel because these cases may require manual adjustment rather than just using the toggle.
When to contact support about renewal issues
Hostinger’s billing help and cancellation articles suggest reaching out through hPanel if your domain is not renewed after payment, an invoice remains unpaid despite a charge, or you cannot see expected renewal controls for a specific service.
Other options
Alternatives to canceling your Hostinger plan
Instead of canceling outright, Hostinger offers ways to downgrade, move or temporarily boost resources so you can reduce costs while keeping services available.
Downgrade to a smaller plan
From Billing → Subscriptions you can open a hosting plan’s details and use the Downgrade option to move to a lower tier immediately while keeping the same expiration date; the price difference for remaining time is credited according to Hostinger’s downgrade rules.
Upgrade or boost instead of canceling
If performance is the issue, you can upgrade to a higher plan from Websites or Billing, or temporarily boost resources for 24 hours without committing to a permanent upgrade, which Hostinger suggests for traffic spikes or large maintenance tasks.
Move sites between Hostinger plans
You can migrate sites between Hostinger plans in the same account or between accounts using automated or manual tools. This lets you consolidate projects on a single plan and cancel only truly unused subscriptions.
Keep email while canceling hosting
If your hosting plan includes a free email trial, Hostinger explains that canceling the hosting also cancels that email. To retain email, upgrade it to a paid Business Mail plan before canceling or letting the hosting expire.
Renew selectively instead of closing account
Because canceling or expiring one service does not affect others, you can choose to renew only key domains or hosting plans instead of deleting your Hostinger profile, which cannot be removed while any services remain active.
Hostinger cancellation FAQ
Provider-specific answers based on official sources checked August 10, 2026. Signed-in terms, region, billing owner, and applicable law still control.
How do I cancel my Hostinger subscription step by step?
Will my website and email stop immediately when I cancel Hostinger?
Does disabling auto‑renewal cancel my entire Hostinger account?
Can I get a refund from Hostinger if I forgot to cancel before renewal?
How do I cancel a Hostinger domain name I no longer use?
What if I can’t find the Disable auto‑renewal toggle or Refund button in hPanel?
How do I cancel Hostinger Website Builder or Horizons without losing my domain?
What should I do before canceling my Hostinger hosting plan?
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