Wix
Cancel subscription
How to Cancel Wix Subscription: Official Steps
Cancel your Wix Premium or Studio subscription, turn off auto‑renewal for domains, email and apps, and understand refunds and what stays on your account.
- 16 current official sources checked
- 1 billing route separated
- Legacy Provider and equivalent Blog content reconciled claim by claim
- Steps, outcomes, refund boundaries, and related products revalidated
How to cancel Wix through the correct billing owner
Web cancellation
Cancel Wix through Web
1Open Premium Subscriptions
Sign in to your Wix account in a desktop or mobile browser, open your account menu, and go to the Premium Subscriptions page, where Wix lists all paid site plans, domains, apps, business email subscriptions and other premium services linked to your account.
2Select the relevant plan
On Premium Subscriptions, locate the specific Premium or Studio site plan you want to stop renewing by checking the site name, plan type and the upcoming payment or renewal date shown for each subscription entry.
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3Choose More Actions and Cancel Plan
Next to that plan, click the More Actions icon (the three‑dot menu) to open its options, then choose Cancel Plan so Wix can display the cancellation screen explaining what turning off auto‑renewal will do for this subscription.
4Turn off auto-renewal and confirm
On the cancellation screen, review any notes about refund eligibility and when the plan will end, click Cancel Now to turn off auto‑renewal, answer the short feedback prompt if shown, and click Cancel Now again until you see confirmation and the plan’s entry in Premium Subscriptions shows it will not renew automatically.
Refund policy
Wix refunds and money‑back guarantees
Wix applies different refund rules to site plans, domains, email, apps and other subscriptions. Refund eligibility depends on the product type, whether the purchase is new or a renewal, and when you cancel relative to the official refund window.
Check my refund options- Site plans: 14‑day money‑back guarantee
- New Wix Premium and Studio site plans—both yearly and monthly—come with a 14‑day money‑back guarantee. If you cancel within that period from the initial purchase, Wix immediately deactivates the plan and issues a full refund to your original payment method. Renewals and upgrades are not covered by this policy.
- Domains: separate and generally non‑refundable
- Domains purchased through Wix are billed separately from Premium or Studio plans and are non‑refundable; they do not include a 14‑day trial. Canceling a domain by turning off auto‑renewal only prevents the next renewal and lets the current registration run to the end of its term.
- Google Workspace business email and add-ons
- Google Workspace business emails and add‑ons (such as Gemini for Workspace) bought via Wix are non‑refundable under Wix policy. You can cancel the subscription from Premium Subscriptions to stop future cycles; the service stays active until the end of the current billing period, then expires.
- Mobile App Premium plan refunds
- Mobile App Premium plans for your own branded app have a separate refund policy: Wix states you are eligible for a refund within 30 days from the initial purchase when you cancel the plan from Subscriptions. After that period, cancellation stops future renewals but does not automatically refund unused time.
- Email marketing and other standalone plans
- New Wix email marketing plans also include a 14‑day money‑back guarantee, similar to site plans, while many other add‑on services (such as domains and Google Workspace) are explicitly non‑refundable. Canceling outside a published refund window typically ends only future renewals.
If you believe you qualify for a refund but your purchase falls outside the standard windows, use Wix’s refund request flow or contact Wix Customer Care from your account so they can review your specific case. Review Wix refund options
Domains & email
Canceling domains and Google Workspace separately
Domains and Google Workspace business emails bought through Wix are separate subscriptions from your site plan. Canceling a Premium or Studio plan does not automatically stop domain or email renewals—you must manage each on its own.
Domain cancellation turns off auto‑renewal
To cancel a Wix domain, go to Premium Subscriptions, open More Actions next to the domain, choose Cancel domain, then select Cancel auto renew and submit. This stops future renewals but you keep the domain until the end of the current registration period.
Domain refunds are not offered by default
Wix’s domain refund policy states that domain subscriptions are non‑refundable and do not include a 14‑day money‑back guarantee. Canceling a domain simply prevents the next renewal; it does not typically generate a refund of the existing term.
Domain life cycle after cancellation
When you turn off auto‑renewal, your domain remains registered until the end of its term, then usually enters a grace period of around 30 days where you may be able to extend it, followed by a redemption period and eventual deletion if not renewed.
Canceling Google Workspace business email
Google Workspace business email subscriptions purchased through Wix are managed from Premium Subscriptions. Using More Actions → Cancel subscription turns off auto‑renewal; the email account stays active until the current billing period ends, then expires.
Business email and add-ons are non‑refundable
Wix’s Google Workspace refund policy specifies that business emails and Gemini for Workspace add‑ons purchased through Wix are non‑refundable. You can cancel to stop future charges, but existing periods are not automatically refunded.
Other Wix services
Apps, email marketing and other add-on plans
Many Wix products besides site plans—such as App Market apps, email marketing, and Google Workspace add‑ons—have their own subscriptions. Cancel each one explicitly if you want every paid service to stop renewing.
App Market subscriptions
Paid apps from the Wix App Market appear in Premium Subscriptions. To stop charges, open More Actions next to the app, select Cancel App, then choose Cancel auto renew and submit. Only certain roles, such as site owners, can see this option.
Email Marketing plans
Email marketing plans are standalone subscriptions with their own 14‑day money‑back guarantee for new plans. Canceling a site plan does not cancel an email marketing plan; you must cancel the email marketing plan itself within 14 days for a refund, or later to stop future renewals without refund.
Business email add-ons (Gemini and more)
Google Workspace add‑ons purchased through Wix require an active business email subscription. If you cancel the underlying business email, all active add‑ons are also canceled on the same day the email subscription expires; add‑ons themselves are non‑refundable.
Pricing Plans you sell to clients
Pricing Plans (subscriptions you sell to your own customers) are managed from your site’s Subscriptions and Pricing Plans areas. Canceling a client’s plan or allowing them to cancel in their Members Area does not cancel your own Wix Premium plan or billing with Wix.
Chargebacks instead of formal cancellation
If you dispute a Wix charge directly with your bank, Wix may treat this as a chargeback: site plans or app services can be canceled immediately, premium features removed, and in some cases domains or business email blocked or suspended. Wix advises resolving subscriptions through its cancellation flows, not chargebacks.
After cancellation
What happens to your site, content and features
Canceling or allowing a Wix subscription to expire changes how your site, domains and email work, but does not usually erase your Wix account or website content immediately.
Site behavior after plan deactivation or expiry
When a Premium or Studio plan is deactivated within the 14‑day refund window or allowed to expire after you turn off auto‑renewal, your website is not deleted; it reverts to the free Wix version with up to 500 MB storage and bandwidth, Wix ads, and a wixsite.com URL instead of your custom domain.
Domain connection and access
If your Premium site plan is canceled or a domain payment fails, Wix disconnects the domain from your site and it no longer routes visitors there, though you may still be able to reactivate the domain during its grace or redemption periods if you resolve the payment.
Effects on premium features like stores and apps
When a site plan is canceled—whether via refund, expiry, or chargeback—Wix removes premium features tied to that plan, such as Wix Stores or other paid capabilities, until you purchase a new eligible plan.
Google Workspace email data after cancellation
Canceling a Google Workspace business email through Wix leaves the mailbox active until the next renewal date; after expiry you can’t send or receive mail, but your data is retained according to Google’s own retention policies and may be restored if you repurchase during that period.
Account remains open unless you close it
Canceling Wix subscriptions does not close your Wix account. Wix’s account‑closure guide notes you can cancel all premium services and continue using a free Wix account, or go further and remove sites and domains before requesting permanent account deletion.
Alternatives
Alternatives to canceling your Wix subscription
If you still need some Wix functionality, there are options short of canceling every subscription, such as downgrading, unassigning plans, transferring services, or keeping a hidden free site.
Change or downgrade your site plan
Instead of canceling, you may be able to switch to a different Premium or Studio plan or change the subscription period, which Wix describes as an alternative in its billing and refund guidance. This keeps your site premium but may reduce ongoing cost.
Unassign or transfer premium services
Wix allows you to transfer a premium site and many of its connected services to another Wix account, or to assign a Mobile App Premium plan to a different site. This is useful when handing a project to a client instead of canceling the subscriptions.
Transfer domains instead of letting them lapse
If you no longer want your Wix account but still need your domain, Wix’s account‑closure instructions explain you can transfer the domain to another registrar or account rather than cancel auto‑renewal and wait for the registration to end.
Use a free site with limited access
Because canceling a site plan returns your site to the free version rather than deleting it, you can keep a basic presence by adding a Coming Soon or landing page and hiding other pages until you are ready to upgrade again.
Account & data
Closing a Wix account vs canceling subscriptions
Canceling subscriptions and permanently closing your Wix account are separate actions, and closing the account has stricter prerequisites and longer timelines, especially if you own domains.
You must remove all premium services first
Before closing a Wix account, Wix requires that there be no active premium services. You must cancel each site plan, domain, mailbox and app subscription from Premium Subscriptions and wait for them to expire or be fully removed.
Domain timing affects when you can close
Wix warns that when canceling a Wix domain subscription you have to wait until the domain has expired, passed through the redemption period, and is no longer registered—potentially up to about 80 days—before you can close the account entirely.
Keeping a free account without subscriptions
If you cancel all premium services but do not complete the account‑closure steps, Wix allows you to keep using your account and sites on the free tier indefinitely, with Wix ads and wixsite.com URLs.
Permanent deletion removes Wix‑held data
Wix states that you can request permanent closure of your Wix account to erase your information from Wix databases once there are no active services or registered domains. This goes beyond subscription cancellation and is intended only if you no longer need the account.
Troubleshooting
When you can’t find or complete cancellation
If you don’t see the expected Cancel options in Premium Subscriptions or aren’t sure whether a service actually stopped, Wix’s help articles suggest checking permissions, subscription status and renewal dates rather than assuming cancellation worked.
No Cancel option for an app
Wix notes that only certain roles—such as the site owner—can cancel App Market subscriptions. If the Cancel App option is missing under More Actions, confirm you are signed in with the owning account or a role with permission to manage billing.
Service not shown under Premium Subscriptions
If a domain, email, app or plan does not appear under Premium Subscriptions for your login, Wix has no active billing there. In that case, check whether the service exists under another Wix account, has already expired, or is billed directly by a third‑party provider outside Wix, and contact Wix support if unsure.
Renewals after payment failures vs cancellation
Wix explains that failed renewal payments can cause domains and client Pricing Plans to lapse or enter grace periods, which is different from you deliberately turning off auto‑renewal. If you see interruptions without having canceled, resolve payment issues or update your payment method instead of assuming the subscription is canceled.
Verifying that a plan or domain won’t renew
After you cancel, check that the Premium Subscriptions entry shows auto‑renewal turned off and an expiration date rather than a renewal date. For domains and Google Workspace email, Wix states that renewal charges are attempted some days before expiry, so confirm cancellation well before the next listed payment date.
Avoiding chargebacks as a cancellation method
Wix’s chargeback article warns that disputing payments via your bank can immediately cancel site plans, apps, domains or business email, remove services, and may even block your account. Use the in‑product Cancel options and relevant refund policies instead of relying on chargebacks to stop service.
Wix cancellation FAQ
Provider-specific answers based on official sources checked August 10, 2026. Signed-in terms, region, billing owner, and applicable law still control.
Does canceling my Wix Premium or Studio plan delete my website?
When will my Wix subscription stop billing after I turn off auto‑renewal?
How can I confirm that my Wix plan or domain has been canceled?
Do I need to cancel my Wix domain separately from my site plan?
What happens to my Google Workspace business email if I cancel it through Wix?
How do Wix App Market and other app subscriptions end when I cancel them?
Can I pause my Wix subscription instead of canceling it?
How is closing my Wix account different from canceling subscriptions?
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