Stuck trying to contact Course Hero? You're not alone. Whether you're dealing with a surprise billing dispute, struggling with technical support, or just trying to figure out how to cancel a subscription, getting a hold of them can feel like a final exam you didn't study for. Many users on sites like the Better Business Bureau report issues with unexpected charges, making it a common headache. It's that classic student problem, like when you're deep into a study session for finals, realize you need help, and then hit a wall. Don't worry, we've got the answers. You can primarily reach them via their online contact form, email, or social media channels like Twitter and Facebook. For official information, always check their site first: Visit Course Hero.
Different Ways to contact Course Hero
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Email / Web Form | Available 24/7 via their website | All inquiries (billing, technical, account issues) |
| Help Center | Available 24/7 for self-service | Finding answers to common questions yourself |
| Social Media | Via @CourseHero on X (Twitter) or Facebook | General questions, getting a faster initial response |
| Phone Support | Not publicly available | N/A |
Customer Support Channels
Getting in touch with Course Hero can feel a little tricky since they funnel almost everyone through their website. Here’s the breakdown.
📞 Phone Support
Let's get this out of the way. Course Hero does not provide a public customer support phone number. Any number you find online is likely not legitimate. You have to use their online channels.
📧 Email Support
This is their main support channel, but you have to go through their website to send a message. It's not just a simple email address you can pop into your Gmail.
| Purpose | Contact Method | Notes |
|---|---|---|
| General Support | Contact Form on Course Hero's Website | This is the primary way. Expect a response in 1-3 business days. |
| Direct Email | [email protected] | You can try emailing directly, but the web form often gets prioritized. |
How to use the Web Form:
- Go to the Course Hero Help Center.
- Click the 'Contact Us' button.
- Fill out the form with as much detail as possible.
- Submit and wait for an email response.
💬 Social Media
Sometimes, sending a public message or DM can get a quicker, though less detailed, response.
- X (formerly Twitter): @CourseHero
- Facebook: Course Hero Page
They mostly handle general questions here and will likely direct you back to the email form for any account-specific issues. Still, it can be a good way to see if they're having site-wide problems.
Estimated Response Times from Course Hero
| Method | Expected Wait Time |
|---|---|
| Email / Web Form | 24 - 72 hours (can be longer during peak times like midterms) |
| Social Media | A few hours to 1 business day |
| Help Center | Instant (Self-Service) |
Tips to Reach Support Faster from Course Hero
- Be Super Detailed: In your first message, include your username, the email associated with your account, and any relevant document URLs or transaction IDs. The less back-and-forth, the better.
- Use the Right Category: When you fill out their contact form, choose the most accurate category for your issue. This routes your ticket to the right department from the start.
- Check the Help Center First: Seriously. Many common questions about billing cycles or account settings are answered there, and it's way faster than waiting for a human.
- Keep it to One Ticket: Sending multiple messages about the same issue can actually push you to the back of the queue. Stick to one thread.
Before You Call: What to Have Ready
Okay, so you can't call them, but the same logic applies to their contact form. Don't waste your own time. Before you start typing out your message, get this stuff ready.
- The Email You Signed Up With: This is the most important piece of information. They can't find your account without it.
- Your Username: If you remember it, have it handy.
- A Screenshot of the Problem: If you're having a technical issue or seeing a weird charge, a picture is worth a thousand words. It proves you're not crazy.
- Transaction ID or Date of Charge: For any billing questions, provide the exact date and amount from your bank statement. It cuts right through the confusion.
Where to Quickly Solve Problems with Course Hero
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unwanted Charge | Email / Web Form | Use the subject line "Billing Dispute" and provide the transaction date and last 4 digits of the card used. This gets it routed faster. |
| Unlocking a Document Isn't Working | Help Center (Self-Service) | First, try clearing your browser cache. It's a weirdly common fix. If that fails, then use the web form. |
| How to Cancel Your Subscription | Your Account Settings (Self-Service) | This is 100% self-service. Don't even bother contacting support, you can do it yourself in under a minute from your Account Settings page. |
| Filing a Formal Complaint | Email / Web Form | Title your message "Formal Complaint Regarding..." and clearly state the outcome you want (e.g., a refund, an apology). Be professional but firm. |
| Copyright Takedown Notice | DMCA Takedown Form | Use their specific copyright form, not the general support email. It's a separate legal process. |
Additional Helpful Links for Course Hero
How Pine AI Can Help You Save Time Contacting Course Hero
Tired of navigating help centers and waiting for email responses? If you just want to cancel your Course Hero subscription without the hassle, Pine AI can help. We handle the cancellation process for you securely and efficiently. No more searching for hidden buttons or waiting for confirmation emails. Let Pine AI save you time and a potential headache.
Frequently Asked Questions about Course Hero
Emma Sullivan
EdTech and Media Writer
Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.
