Trying to get in touch with SnackCrate can feel like a quest, especially when you're dealing with common issues like billing disputes or trying to figure out how to cancel a subscription, which many people on Trustpilot seem to struggle with. Whether you're trying to track down that Japanese snack box you saw on TikTok or just have a simple question, getting a hold of a real person is key. Your main ways to contact them are through their website's email form or by reaching out on social media like Facebook or Instagram. Unfortunately, a direct phone number is not something they offer. You can always start by visiting the official SnackCrate site for basic information.
Different Ways to Contact SnackCrate
Getting help from SnackCrate isn't always straightforward. They don't offer phone or live chat support, so you have to rely on other methods. Below is a breakdown of your options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Web Form | Available 24/7 via their website's help center. | Detailed questions, billing issues, cancellations, and creating a paper trail. |
| Social Media | Active on Facebook, Instagram, and X (formerly Twitter). | Quick questions or public complaints to get a faster response. |
| Phone Support | Not available. SnackCrate does not list a public customer service phone number. | N/A |
| Live Chat | Not available. Their website does not have a live chat feature. | N/A |
Customer Support Channels
Here’s a more detailed look at the specific channels you can use.
a. 📞 Phone Support
SnackCrate does not provide an official customer support phone number. Any numbers found on third-party websites are likely inaccurate or not intended for customer service.
b. 📧 Email Support
This is their primary support channel, accessed through a web form on their site.
| Purpose | Notes | |
|---|---|---|
| General Support | Contact Form | Response times can vary, but expect to wait 1–3 business days. Be sure to include your order number. |
c. 💬 Live Chat or Website Bot
There is no live chat or automated bot available on the SnackCrate website. All inquiries are directed to their email support form.
d. 📱 In-App Support
SnackCrate does not currently have a mobile app for iOS or Android, so there is no in-app support option.
⏱️ Estimated Response Times from SnackCrate
Patience is key when waiting for a response. Based on user reports and general timelines, here’s what you can likely expect.
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| 24–72 hours (can be longer during peak times) | |
| Chat | Not Available |
| App | Not Available |
🔍 Tips to Reach Support Faster from SnackCrate
Since you only have one main way to contact them, making that first message count is important.
- Be incredibly detailed. Provide your name, order number, and a full description of your problem in the first message.
- Attach proof if you can. If your crate was damaged or you have a billing issue, attach screenshots or photos to the contact form.
- Use a clear subject line. Something like "Cancellation Request for Order #54321" is better than "Help."
- Follow up on the same thread. If you don't hear back, reply to the automated email you received instead of submitting a new ticket.
Before You Contact Them: What to Have Ready
Look, don't waste your time with back-and-forth emails. Before you even open that contact form, make sure you have your information ready. Trust me, they will ask for it.
- Your account number or order number. This is the most important piece of info.
- The email address you used to sign up. Make sure it's the right one.
- A clear description of your issue. If it's a billing problem, have the date and amount of the charge ready to go.
Where to Quickly Solve Problems with SnackCrate
Knowing the best way to frame your issue can save you a lot of hassle. Since the web form is your only option, here’s how to tackle common problems.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Web Form | Be very specific. State the exact date and amount of the incorrect charge and why it's wrong. Attach a screenshot of your bank statement if possible. |
| Cancelling a Subscription | Self-Service (in your account) | This is faster than contacting support. Only use the web form if the self-service option fails. If you email, state clearly "I want to cancel my subscription and stop all future payments." |
| Damaged or Missing Items | Web Form | You must attach a photo of the damaged items or the shipping box. Without a picture, it's much harder to get a replacement or refund. |
| Tracking an Order | Track My Crate Page | This is a self-service tool. Only contact support if the tracking hasn't updated in over a week or shows an error. |
Additional Helpful Links for SnackCrate
For additional resources, check out the following links directly on their site:
Frequently Asked Questions about SnackCrate Customer Service
What's the fastest way to contact SnackCrate?
How do I file a complaint about SnackCrate?
Where can I find my account detail number for SnackCrate?
How long does it take for SnackCrate to get back to me?
What's the quickest way to cancel a subscription with SnackCrate?
How do I raise a complaint to SnackCrate?
Why was I charged after I cancelled?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
