Trying to contact Harry & David can feel like a hassle, especially when you're dealing with common frustrations like late or damaged deliveries or issues with order accuracy. People online often talk about the stress of sending the perfect gift, only to have it arrive late. Don't worry, getting in touch with them is possible. You can reach them by phone, email, live chat, or even social media. This guide will walk you through the best ways to contact their support team to get your problem solved. For general info, you can always visit the official Harry & David site.
How to Contact Harry & David Customer Service
Different Ways to Contact Harry & David
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-877-322-1200 (6 AM - 10 PM PT, daily) | Urgent issues, order problems, cancellations |
| Live Chat | Available on their website (hours may vary) | Quick questions, order status checks |
| service@harryanddavid.com | Non-urgent issues, formal complaints, providing documentation | |
| Social Media | Facebook, X (Twitter), Instagram | Public feedback, general questions (not for sensitive info) |
Customer Support Channels
📞 Phone Support
Calling is often the most direct way to solve a problem with an order.
| Department | Phone Number | Hours (Pacific Time) |
|---|---|---|
| Customer Service | 1-877-322-1200 | 6:00 a.m. - 10:00 p.m., 7 days a week |
📧 Email Support
Good for when you need a written record of your conversation.
| Purpose | Notes | |
|---|---|---|
| General Support | service@harryanddavid.com | Average response time is 1 to 2 business days. |
💬 Live Chat
For quick questions without picking up the phone.
- Where to access: Look for the "Chat" icon in the bottom right corner of the Harry & David website.
- Steps to access: Click the icon and fill in your name and email to start a conversation.
- Types of problems it handles: Best for simple questions like order status, product information, or help navigating the site.
- Escalation: The chat can connect you with a live agent during business hours if the bot cannot resolve your issue.
⏱️ Estimated Response Times from Harry & David
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes, varies by season |
| 24-48 hours | |
| Chat | Under 10 minutes |
| Social Media | A few hours to one business day |
🔍 Tips to Reach Support Faster from Harry & David
- Call early: Try calling right when they open (6 AM PT) to avoid the midday rush.
- Use the chat for simple things: For a quick status update, the live chat is usually faster than the phone queue.
- Have your info ready: Don't start the call searching for your order number. Have it in front of you.
Before You Call: What to Have Ready
Seriously, don't waste your time or the agent's. Before you even think about calling or starting a chat, make sure you have your order number and the recipient's name and address handy. Trust me, they will ask for it, and it's so much more frustrating to have to hang up and find the information. Also, have the email you used to place the order ready to go.
Where to Quickly Solve Problems with Harry & David
Here's a quick guide to getting the right help for the most common issues.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Damaged or Incorrect Item | Phone Support (1-877-322-1200) | Have photos of the damaged product ready. They might ask you to email them to the agent as proof. |
| Checking Your Order Status | Website Self-Service | This is way faster than calling. You just need your order number and billing zip code on their tracking page. |
| A Billing Question or Charge | Phone Support | Phone agents can access your payment details securely and resolve billing errors much faster than email. |
| Filing a Formal Complaint | Email (service@harryanddavid.com) | Email creates a clear, written record of your complaint and their response, which is useful if you need to follow up. |
Additional Helpful Links for Harry & David
For additional resources, check out the following links:
Frequently Asked Questions about Harry & David Customer Service
What's the fastest way to contact Harry & David?
How do I file a complaint about Harry & David?
Where can I find my account detail number for Harry & David?
How long does it take for Harry & David to get back to me?
What's the quickest way to cancel a subscription with Harry & David?
Can I change my delivery address after ordering?
Are the delivery dates guaranteed?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
