What's the fastest way to contact Harry & David?

Phone. Just call them. Their chat is okay for simple stuff, but the phone gets things done faster.

How do I file a complaint about Harry & David?

You can email service@harryanddavid.com to get it in writing. Honestly, calling and asking for a supervisor might get more attention, especially if your pears arrived looking like they were used in a game of catch. Good luck.

Where can I find my account detail number for Harry & David?

It's the order number. Check your confirmation email. It's usually a long number right at the top, you can't miss it.

How long does it take for Harry & David to get back to me?

It depends. Phone is instant if you get through. But their email? I sent one about a missing Moose Munch tin and it took them two full days to reply, by which point the party I needed it for was already over. So, if it's urgent, don't even think about using email.

What's the quickest way to cancel a subscription with Harry & David?

You have to call them. There's no magic button online for their Fruit-of-the-Month Club. Just call 1-877-322-1200 and tell them you're done.

Can I change my delivery address after ordering?

Maybe. You have to call them immediately. I tried to change an address once because I put in my old apartment number by mistake, and they said if the order has already been processed by the warehouse, which can happen in just a couple of hours, you are completely out of luck. So move fast.

Are the delivery dates guaranteed?

Guaranteed? That's a strong word. They try their best, but if you read any reviews online, you'll see that 'estimated delivery date' is a very loose suggestion, especially around Christmas when my sister's gift basket showed up three days late and the delivery guy just left it on the porch in the rain.

How to Contact Harry & David Customer Service

Different Ways to Contact Harry & David

Contact Method	Details & Availability	Best for...
Phone	1-877-322-1200 (6 AM - 10 PM PT, daily)	Urgent issues, order problems, cancellations
Live Chat	Available on their website (hours may vary)	Quick questions, order status checks
Email	[email protected]	Non-urgent issues, formal complaints, providing documentation
Social Media	Facebook, X (Twitter), Instagram	Public feedback, general questions (not for sensitive info)

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem with an order.

Department	Phone Number	Hours (Pacific Time)
Customer Service	1-877-322-1200	6:00 a.m. - 10:00 p.m., 7 days a week

📧 Email Support

Good for when you need a written record of your conversation.

Purpose	Email	Notes
General Support	[email protected]	Average response time is 1 to 2 business days.

💬 Live Chat

For quick questions without picking up the phone.

Where to access: Look for the "Chat" icon in the bottom right corner of the Harry & David website.
Steps to access: Click the icon and fill in your name and email to start a conversation.
Types of problems it handles: Best for simple questions like order status, product information, or help navigating the site.
Escalation: The chat can connect you with a live agent during business hours if the bot cannot resolve your issue.

⏱️ Estimated Response Times from Harry & David

Method	Expected Wait Time
Phone	5-20 minutes, varies by season
Email	24-48 hours
Chat	Under 10 minutes
Social Media	A few hours to one business day

🔍 Tips to Reach Support Faster from Harry & David

Call early: Try calling right when they open (6 AM PT) to avoid the midday rush.
Use the chat for simple things: For a quick status update, the live chat is usually faster than the phone queue.
Have your info ready: Don't start the call searching for your order number. Have it in front of you.

Before You Call: What to Have Ready

Seriously, don't waste your time or the agent's. Before you even think about calling or starting a chat, make sure you have your order number and the recipient's name and address handy. Trust me, they will ask for it, and it's so much more frustrating to have to hang up and find the information. Also, have the email you used to place the order ready to go.

Where to Quickly Solve Problems with Harry & David

Here's a quick guide to getting the right help for the most common issues.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Damaged or Incorrect Item	Phone Support (1-877-322-1200)	Have photos of the damaged product ready. They might ask you to email them to the agent as proof.
Checking Your Order Status	Website Self-Service	This is way faster than calling. You just need your order number and billing zip code on their tracking page.
A Billing Question or Charge	Phone Support	Phone agents can access your payment details securely and resolve billing errors much faster than email.
Filing a Formal Complaint	Email ([email protected])	Email creates a clear, written record of your complaint and their response, which is useful if you need to follow up.

Additional Helpful Links for Harry & David

For additional resources, check out the following links:

Frequently Asked Questions about Harry & David Customer Service

Sophia Rodriguez

Food & Meal Prep Content Editor

Sophia Rodriguez, a former chef with a degree in Nutrition, has worked with leading meal kit companies to improve ingredient sourcing. She is the Food & Meal Prep Content Editor at Pine AI, where she develops step-by-step guides on food planning, grocery subscriptions, and kitchen efficiency tools. With over a decades experience in the culinary industry and nutrition-focused research, Sophia now specialises in helping readers save time, reduce food waste, and get the most value from meal prep services.