Trying to get in touch with EveryPlate can feel like a hassle, especially when you're dealing with common issues like missing ingredients or confusing billing charges that pop up on sites like the Better Business Bureau. Whether you're trying to cancel your subscription or just figure out where your box is, getting a straight answer shouldn't be so hard. It seems like everyone on TikTok is trying budget meal kits to fight inflation, and EveryPlate is a popular choice, but that means you need to know how to reach them when something goes wrong. You can contact them via phone, live chat, or their website's help center. For direct access, you can always visit EveryPlate at https://www.everyplate.com.
How to Contact EveryPlate Customer Service
Different Ways to contact EveryPlate
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (646) 846-3773, available 24/7 | Urgent issues, complex billing disputes, delivery problems |
| Live Chat | Available 24/7 on their website | Quick questions, reporting missing ingredients, simple account changes |
| Help Center / Email | Contact form available on the Help Center page | Non-urgent questions, providing feedback, documentation trail |
Customer Support Channels
a. 📞 Phone Support
Calling is often the most direct way to solve a problem that requires a real conversation.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | (646) 846-3773 | 24 hours a day, 7 days a week (EST) |
b. 📧 Email Support
EveryPlate directs most written inquiries through a contact form on their website rather than a direct email address. This helps them track your issue in their system.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | Via Help Center Contact Form | Expect a response within 24-48 hours. Best for non-urgent issues. |
c. 💬 Live Chat or Website Bot
Their live chat is available around the clock and is great for quick resolutions.
- Where to access: Go to the EveryPlate Help Center and click the chat bubble icon.
- Steps to access: You'll typically start with a bot that asks for your name and email. It will try to answer your question with help articles first.
- Types of problems it handles: Missing ingredients, changing delivery address for an upcoming order, and applying credits.
- Escalation: If the bot can't help, it will transfer you to a live human agent in the same chat window.
d. 📱 In-App Support
You can access help directly through the EveryPlate mobile app.
- Platform: Available on both iOS and Android.
- Steps to contact: Open the app, tap on 'Settings,' and look for the 'Help Center' or 'Contact Us' option. This will usually lead you to the same chat and help articles as the website.
⏱️ Estimated Response Times from EveryPlate
| Method | Expected Wait Time |
|---|---|
| Phone | 1-15 minutes, depending on call volume |
| Email / Contact Form | 24-48 hours |
| Live Chat | Under 5 minutes |
| App | Same as Live Chat or Email, depending on the option chosen |
🔍 Tips to Reach Support Faster from EveryPlate
- Use Live Chat for Simple Fixes: For things like a missing bag of carrots, live chat is much faster than calling.
- Call for Money Matters: If you have a billing dispute, talking to a person on the phone is usually more effective for getting immediate credits or refunds processed.
- Have Your Info Ready: Don't make them wait while you search for your email. Have it ready to go.
Before You Call: What to Have Ready
Don't waste your time. Before you contact them, make sure you have the email you signed up with and your most recent order number handy. Trust me, they will ask for it, and it's frustrating to have to dig through your inbox while they wait.
Where to Quickly Solve Problems with EveryPlate
Here's a quick guide to getting the right help for the most common EveryPlate headaches.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Missing or Damaged Ingredients | Live Chat | This is the fastest way to get a credit applied to your account. You can even upload a photo if needed. |
| A Delivery Never Arrived | Phone Support | A missing box is an urgent issue. A phone agent can track the package in real-time and has more power to arrange a full refund or replacement. |
| An Unexpected Billing Charge | Phone Support | Phone agents can review your payment history and process refunds more directly than chat agents. Have the date and amount of the charge ready. |
| You Want to Cancel Your Subscription | Website (Self-Service) | This is much faster than contacting a human. Just log in, go to 'Plan Settings,' and click 'Deactivate.' Avoid the sales pitch. |
Additional Helpful Links for EveryPlate
For additional resources, check out the following links on the official EveryPlate website:
Frequently Asked Questions about EveryPlate Customer Service
What's the fastest way to contact EveryPlate?
How do I file a complaint about EveryPlate?
Where can I find my account detail number for EveryPlate?
How long does it take for EveryPlate to get back to me?
What's the quickest way to cancel a subscription with EveryPlate?
How do I raise a complaint to EveryPlate?
Can I just skip a week instead of canceling?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
