Candy Club has been delivering sugar highs since 2014, but maybe you are feeling like an Oompa Loompa trapped in a bad contract. With subscriptions costing $29.99 to $49.99 monthly, you could save up to $600 annually by quitting. Visit Candy Club. Amidst the current "loud budgeting" trend on TikTok where saving is cool, dropping non-essentials is key. Trustpilot lists a poor rating with many complaints about "impossible cancellation processes" and "ignored emails" over the last 3 years. If you are facing shipping delays or just want out, follow these steps.
How to Cancel Candy Club on Desktop
Most users find the desktop portal frustratingly limited. You will likely need to email them directly.
1 Log Into Your Account
Go to the Candy Club website and log in. Look for the My Account or Manage Subscription tab. If you are lucky, you might see a cancel button there, but don't hold your breath.
2 Check Subscription Settings
If the button exists, click Cancel Subscription and follow the prompts. However, many users report this button is often missing or grayed out.
3 Send the Cancellation Email
Since the portal is often useless, open your email client. Compose a new message to [email protected]. Subject line: CANCEL SUBSCRIPTION. Include your full name and order number.
How to Cancel Candy Club on iPhone (iOS)
Don't waste time looking in your Apple ID subscriptions. This is a direct-to-consumer service.
1 Open Mail App
Candy Club does not usually bill through the Apple App Store, so you cannot cancel in iOS Settings. Open your Mail app instead.
2 Draft Your Request
Send an email to [email protected]. Explicitly state: "I am requesting immediate cancellation of my account associated with this email address."
3 Save the Sent Email
Keep a screenshot of the sent email. You might need this proof later if they charge you again.
How to Cancel Candy Club on Android
Since there is no dedicated Android app for account management, email is your best bet here.
1 Launch Gmail or Email App
Like iOS, this isn't managed via the Google Play Store. Open your preferred email app on your Android device.
2 Contact Support
Email [email protected]. Ask for a confirmation number in your message to ensure a human actually reads it.
3 Check for Auto-Reply
Ensure you receive an automated receipt confirmation. If not, check your spam folder or send it again.
Cancel Candy Club by Phone
If email feels like shouting into the void, try calling them.
Phone Number: 855-382-2639
Hours: Monday to Friday, 9 AM to 5 PM (PST)
Prepare for hold music. Have your account email and last order number ready before you dial.
What is Candy Club Cancellation Policy
Candy Club operates on a strict renewal schedule. You must cancel at least 2 days before your next renewal date to avoid being charged for the next box.
If you are on a prepaid term (like a 6-month plan), cancelling mid-term usually only stops the next auto-renewal. It does not refund the remaining boxes you already paid for. They are pretty rigid about this. No refunds on processed orders. Period.
Before You Cancel Candy Club: What You Should Know
Here is the fine print they don't put in bold letters:
- No Prorated Refunds: If you just paid $150 for a 6-month plan, you are getting those candies whether you want them or not.
- Data Retention: They keep your data unless you specifically ask for a deletion request under CCPA (if you are in California).
- Points Loss: Any accumulated rewards points usually vanish the moment you cancel.
Having Trouble Cancelling Your Candy Club Subscription?
Stuck in a loop? Try these fixes:
- Check Third-Party Billing: Did you buy this via Amazon or a gift site? You might need to cancel there instead.
- Use Desktop: The mobile site is glitchy. Log in from a laptop.
- Call Your Bank: If they keep charging you after you emailed, stop the payment at the source.
Subscription Plans and Pricing (2025)
| Plan Name | Price (Monthly) | Cups of Candy | Best For |
|---|---|---|---|
| Fun Box | $29.99 + Shipping | 6 Cups (6 oz each) | Individuals |
| Party Box | $49.99 + Shipping | 6 Cups (13 oz each) | Families/Sharing |
Note: Prepaid plans (6 or 12 months) offer slight discounts but lock you in.
How Pine AI Can Help You Cancel Your Candy Club Subscription
With food prices rising over 5% this year, cutting a $30 candy box is a smart financial move. Pine AI makes it effortless.
-
Step 1: Let's get started to cancel Candy Club Simply tell us you want to cancel Candy Club. We will ask for your basic account details to locate the subscription.
-
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
-
Step 3: You're free from Candy Club The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Candy Club
Can I unsubscribe from Candy Club anytime?
Can I get a refund from Candy Club if I forgot to cancel?
How do I know my Candy Club subscription is cancelled?
How long does it take for Candy Club to cancel?
What else should I know before I cancel my Candy Club subscription?
How do I raise a complaint to Candy Club?
How does Pine AI work with Candy Club to cancel my subscription?
