Trying to get in touch with Blue Apron can feel like its own complex recipe. Whether you're dealing with common frustrations like missing ingredients from your box, a surprise billing dispute that just showed up on your card, or you're simply trying to cancel your subscription, getting a straight answer is key. It seems like everyone is trying meal kits these days, almost as much as they're debating the latest season of a hit TV show. You can contact Blue Apron through their phone support, email, or their online help center. For official information, it's always best to visit the Blue Apron website directly.
Different Ways to Contact Blue Apron
Navigating customer service can be a pain. Here’s a quick breakdown of the best ways to reach out to Blue Apron depending on your issue.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (646) 891-4349. Mon-Fri 10am-9pm ET, Sat-Sun 11am-6pm ET. | Urgent issues, billing errors, immediate cancellations. |
| Email / Web Form | Via their Help Center contact form. | Non-urgent questions, feedback, documentation. |
| Help Center | Available 24/7 on their website. | Self-service for common issues like skipping a week or changing your address. |
Customer Support Channels
a. 📞 Phone Support
Getting a human on the line is often the fastest way to solve a problem, especially if it involves money.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main Customer Support | (646) 891-4349 | Mon–Fri, 10 AM–9 PM / Sat & Sun, 11 AM–6 PM |
b. 📧 Email Support
If your issue isn't urgent, sending a message through their website is a solid option. You'll have a written record of your conversation.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | Contact Form on Help Center | Response times are typically 1-2 business days. Good for sending photos of damaged items. |
c. 💬 Live Chat or Website Bot
Blue Apron's primary online support is through their extensive Help Center, which functions like a smart FAQ. It doesn't appear to have a live chat feature available to non-customers.
- Where to access: Visit the Blue Apron Help Center.
- Steps to access: Click the 'Get In Touch' button at the bottom of the Help Center page to access their contact form.
- Types of problems it handles: The Help Center is best for finding answers to common questions about ingredients, recipes, account management, and delivery status.
- Escalation: If the self-service articles don't solve your problem, you will be directed to their email contact form.
d. 📱 In-App Support
Contacting support through the app is straightforward.
- Platform: iOS and Android.
- Steps to contact: Tap on the 'Account' tab, then find the 'Help Center' or 'Contact Us' option. This usually directs you to the same resources as the website.
Estimated Response Times from Blue Apron
Patience is a virtue, but sometimes you just need to know when you'll hear back.
| Method | Expected Wait Time |
|---|---|
| Phone | 5–20 minutes (can be longer during peak hours) |
| 24–48 hours | |
| Chat | Not consistently available |
| App | Same as Email/Help Center |
Tips to Reach Support Faster from Blue Apron
- Call early: Try calling right when their lines open in the morning (10 AM ET) to avoid the lunch rush and end-of-day queues.
- Use the Help Center first: For simple things like skipping a delivery, the website is much faster than waiting for a person.
- Have your info ready: Don't make them wait for you to find your details. Have everything listed below ready to go.
Before You Call: What to Have Ready
Don't waste your time. Before you even think about dialing, make sure you have your account email and the name on the account handy. Trust me, they will ask for it. If you're calling about a specific delivery, have the delivery date and the name of the recipe you have an issue with ready to go. It makes the whole process less of a headache.
Where to Quickly Solve Problems with Blue Apron
Here’s a cheat sheet for getting your specific problem solved with the least amount of pain.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Missing or Damaged Ingredient | Phone Support | Call them. They are usually quick to offer a credit for the affected meal. Email works too, but the phone is faster for an immediate resolution. |
| A Billing Error or Surprise Charge | Phone Support | This is the only way to go for money issues. An agent can review charges and process refunds or credits while you're on the line. |
| You Want to Cancel Your Subscription | Help Center (Self-Service) | This is way faster than calling. Log into your account online, go to 'Plan Settings' under your name, and find the 'Cancel Subscription' link. |
| Skipping a Future Delivery | Help Center or App (Self-Service) | Do this yourself online. It's instant. Just be sure to do it before the weekly cutoff date listed in your account. |
Additional Helpful Links for Blue Apron
For additional resources, check out the following links directly on their site:
Frequently Asked Questions about Blue Apron Customer Service
What's the fastest way to contact Blue Apron?
How do I file a formal complaint with Blue Apron?
Where can I find my account number for Blue Apron?
How long does it take for Blue Apron to get back to me?
What's the quickest way to cancel a subscription with Blue Apron?
How do I raise a complaint to Blue Apron?
Can I just skip a week instead of canceling?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
