Angelino's Coffee sells freshly roasted coffee online, including Keurig-compatible cups, whole bean, and ground coffee. Its recurring option is called Subscribe & Save, and the official FAQ says subscribers can edit, skip, pause, reschedule, or cancel from the account Dashboard.
The key timing rule is the 24-hour cutoff. Angelino's says cancellation and subscription changes must be made at least 24 hours before the next scheduled shipment date. If the next order is already close to processing, contact customer care and save the timestamp of your request.
Best Cancellation Route
| Situation |
Best route |
What to save |
| Active Subscribe & Save order |
Dashboard, Manage Subscriptions, Cancel |
Account screen, next scheduled shipment date, cancellation confirmation |
| Want to keep account but stop one delivery |
Dashboard, Manage Subscriptions, Reschedule, Skip, or Pause |
New date, skipped shipment confirmation, edited frequency |
| Coffee already shipped |
Track the shipment and use return policy if eligible |
Tracking number, ship date, unopened-box status |
| Defective, incorrect, or missing item |
Email customer care for reshipment |
Photos, order number, tracking, item list |
| One-time order only |
No subscription cancellation needed |
Order receipt and account status |
| SMS marketing only |
Reply STOP to the SMS short code |
STOP confirmation |
Cancel the subscription tied to the specific product or shipment. Keeping an Angelino's account open does not automatically mean you still have an active recurring shipment.
Step-by-Step: How to Cancel Angelino's Coffee
Cancel, Skip, Pause, or Reschedule
Angelino's gives subscribers several options in the Dashboard.
| Action |
Use it when |
Where |
| Cancel |
You want to stop the recurring shipment |
Dashboard, Manage Subscriptions, Cancel |
| Reschedule |
You still want coffee but need a different next shipment date |
Dashboard, Manage Subscriptions, Reschedule |
| Change frequency |
You want shipments less often or more often |
Same subscription-management window |
| Edit products |
You want different coffee, tea, whole bean, ground, or cups |
Dashboard, Manage Subscriptions, Edit Products |
| One-time order |
You want to buy without a recurring shipment |
Cart defaults to One-Time Shipment |
Angelino's says subscribers still keep access to the Dashboard, Rewards, one-time orders, and reactivation after canceling.
The 24-Hour Cutoff
The official FAQ and How It Works page both say cancellation and subscription changes must be made at least 24 hours before the next scheduled shipment.
Use this checklist before canceling:
| Check |
Why it matters |
| Next scheduled shipment date |
Determines whether the 24-hour cutoff has passed |
| Product list |
Confirms which recurring products will stop |
| Shipping address |
Helps if you have a delivery issue instead of a cancellation issue |
| Payment method |
Helps identify which recurring order was charged |
| Confirmation screen |
Shows the request was completed before the cutoff |
If you are inside the 24-hour window, do not assume the shipment will stop. Contact customer care with the order number and ask what can still be changed.
Refunds, Returns, and Missing Items
Angelino's refund policy says unopened boxes can be exchanged or refunded if shipped back within the first 30 days of the order's ship date. The company does not provide return shipping labels, so return shipping is at the customer's expense.
For defective, incorrect, or missing items, Angelino's says it will reship at no charge to customers.
| Issue |
Official route |
| Unopened box within 30 days of ship date |
Ship it back with a note requesting refund or exchange |
| Exchange request |
Include the products you want instead |
| Defective item |
Contact customer care for no-charge reshipment |
| Incorrect item |
Contact customer care with order details and photos if available |
| Missing item |
Contact customer care with order and shipment details |
| Cup of Excellence coffee |
Final sale; not returnable, refundable, or exchangeable |
The return address listed in Angelino's policy is:
Angelino's Coffee
1611 Perrino Place
Los Angeles, CA 90023
Angelino's contact page lists support by form or email at customercare@angelinos.com. Its terms page lists phone help at 1.888.407.0889.
The contact page lists these working hours for replies:
| Day |
Posted hours |
| Monday-Wednesday |
7 AM-4 PM PST |
| Thursday |
7 AM-12 PM and 1 PM-4 PM PST |
| Friday |
7 AM-1 PM PST |
The terms page also references Customer Service Monday through Friday from 8 AM to 4 PM Pacific Time. If timing matters, send the request in writing and save the sent timestamp.
What to Save
| Proof |
Why it helps |
| Angelino's account email |
Locates the Dashboard |
| Subscription-management screen |
Shows the active recurring order |
| Next scheduled shipment date |
Proves whether the 24-hour cutoff was met |
| Cancellation confirmation |
Shows the recurring shipment was stopped |
| Order number |
Needed for shipment or return support |
| Tracking number |
Needed for shipped, missing, or late packages |
| Product photos |
Useful for defective or incorrect items |
| Return shipment tracking |
Proves unopened boxes were sent back |
| Customer care reply |
Creates a support record if billing continues |
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