Founded in 2011, Tencent Video brings massive Asian hits like The Three-Body Problem to screens worldwide. But maybe the $5.99 to $16.99 monthly fees are adding up. You could save up to $200 a year by cancelling. Available on iOS, Android, and desktop. Visit Tencent Video. Recent TrustPilot data shows a rough 2.2-star rating, with users flagging "impossible cancellation flows" and "billing errors" as top grievances. With recent price adjustments causing backlash online, many fans are dropping out. If the drama off-screen is too much, here is the fix.
How to Cancel Tencent Video on iPhone (iOS)
If you subscribed via the App Store, you must cancel through Apple. Deleting the app does nothing.
How to Cancel Tencent Video on Android
Android users often get stuck looking in the app settings. Go straight to the Play Store instead.
How to Cancel Tencent Video on Desktop
The website interface can be tricky if the translation is partial. Look for the VIP status indicators.
What is Tencent Video Cancellation Policy
Tencent Video operates on a strict "no refund" basis for the current billing cycle. Once you cancel, your VIP status remains active until the date you already paid for. They do not pro-rate. So if you cancel two days after a renewal, you are out of luck for that cash. Users on Pissed Consumer frequently complain that the "Turn Off Auto-Renewal" button is hidden deep in sub-menus, often requiring a magnifying glass to find. Make sure you cancel at least 24 hours before the renewal date to avoid getting hit with another charge.
Having Trouble Cancelling Your Tencent Video Subscription?
If the buttons aren't working, try these fixes:
- Check the Source: Did you buy it via Apple, Google, or the website? You must cancel at the source.
- Use a Desktop Browser: The mobile site is glitchy. Log in on a laptop.
- Translation Tools: If the interface is stuck in Chinese, use Google Chrome's "Translate to English" feature to find the cancel button.
- Clear Cache: Sometimes the "Cancel" button literally doesn't load. Clear your browser cache and try again.
Subscription Plans and Pricing (2025)
| Plan |
Monthly Price |
Annual Price |
Details |
| VIP Monthly |
$5.99 |
N/A |
Ad-free, 2 screens, HD streaming |
| VIP Quarterly |
$17.99 |
N/A |
Saves slightly over monthly, same perks |
| VIP Annual |
N/A |
$56.99 |
Best value, includes exclusive content access |
| SVIP Monthly |
$8.99 |
N/A |
4 screens, 4K UHD, early access to episodes |
How Pine AI Can Help You Cancel Your Tencent Video Subscription
