Restream
Cancel subscription
How to Cancel Restream Subscription: Official Steps
Learn how to cancel your Restream subscription on the web, what happens to billing, how trials and Clips are affected, and when refunds may be available.
- 13 current official sources checked
- 1 billing route separated
- Legacy Provider and equivalent Blog content reconciled claim by claim
- Steps, outcomes, refund boundaries, and related products revalidated
How to cancel Restream through the correct billing owner
Web cancellation
Cancel Restream through Web
1Open Restream billing settings
In a web browser, go to the Restream login page, sign in, and wait to be redirected to your home screen. From there, open your account settings (for example, from your profile or account menu) and choose the Billing page listed under Settings. The Billing page shows your current plan, upcoming renewal details, payment method, and invoices.
2Open the active plan
On the Billing page, locate the section that lists your current subscription. Confirm that a paid plan (any plan other than the Basic/free tier) is shown as active. If you only see the Basic plan, Restream considers you on the free tier and there is no paid subscription to cancel. Where available, you may also see Edit or Upgrade controls here to review plan options, but cancellation uses the dedicated Cancel subscription action below.
- Let Pine handle it
Pine can help
Too many steps?
Pine can find the right Web path and handle the cancellation for you.
3Choose Cancel subscription
Still on the Billing page, look under your active paid plan for the Cancel subscription option. Select this option to open Restream’s cancellation flow for your current plan or free trial. If you expected a paid plan but do not see Cancel subscription, double‑check that you are logged into the same Restream account that received your payment receipts and invoices.
4Complete the feedback and confirmation flow
In the cancellation window, choose a reason from the list and, if you want, type short feedback about why you are leaving. Continue through the prompts until you reach the final confirmation screen. Review what will change, then click the Cancel Subscription button at the bottom to confirm. After confirmation, your subscription is set not to renew, and you will keep access to paid features until the end of the current billing period before continuing on Restream without an active paid plan.
Refund policy
Restream subscription refunds and guarantees
Restream offers a limited 7‑day money‑back guarantee for first‑time subscribers, plus a documented process for requesting a refund after canceling. This section summarizes what is officially covered, what is excluded, and how to contact Restream about a refund without confusing cancellation with reimbursement.
Check my refund options- Eligibility for the 7-day money-back guarantee
- Restream’s refund article explains that only first‑time subscribers are eligible for the 7‑day money‑back guarantee. To qualify, you must cancel your paid plan within seven calendar days from the date of your first purchase; later renewals are not treated as first‑time subscriptions under this policy.
- Required steps to obtain a refund
- To request a refund, Restream instructs you to cancel your plan within the 7‑day window using the standard Billing cancellation flow, then either click the “Need Help?” button in the bottom‑right corner of the interface or email the billing team from the email address registered to your Restream account.
- Items excluded from the guarantee
- The refund policy states that auto‑renewals do not fall under the 7‑day money‑back guarantee. Upgrades from one paid plan to another are also excluded unless the upgrade and the original first‑time subscription are both canceled within seven days of the original purchase. Charges that occur after a free trial ends are likewise not guaranteed refundable.
- How long refunds typically take to arrive
- Restream’s FAQ notes that, once their team processes your refund, the funds should appear back in your account within about five to ten business days. This timing depends on your bank or card issuer’s processing times, so the exact date the money arrives may vary between financial institutions.
- Relationship to Terms of Service
- The refund guide links to Restream’s Terms of Service for additional conditions. Those terms include broader statements about prepaid fees and account closure that may not exactly match the newer 7‑day guarantee description, so customers with complex disputes may need human review of the contract language as well as the help center policy.
Before relying on any refund expectation, review Restream’s official refund article and, if your situation is unusual, contact their billing or support team to confirm how the policy applies to your purchase. Open Restream refund policy
Plan & access
What happens after you cancel Restream
Key effects on your plan, access, and discounts once you cancel through the Billing page.
Auto-renew stops, current period continues
When you cancel a paid Restream subscription from Billing, your plan is set not to renew, but you keep access to paid features until the end of your current billing period instead of losing access immediately.
Account stays open on Basic/free tier
Restream states that canceling your subscription does not remove your account. If you subscribe again in the future, your channels and stream settings are still there, and your account continues on the free Basic plan after the paid period ends unless you delete it separately.
Discounts and promotions end
Any discounts or promotional pricing previously applied to your plan stop being valid once you cancel. If you later resubscribe, Restream does not guarantee that earlier discounts will be available again.
Trials
Handling Restream free trials
How Restream’s 7‑day free trial behaves when you cancel or let it renew.
Free trials use the same Billing path
If you are on a 7‑day Restream trial, you cancel it the same way as a paid plan: open the Billing page under Settings, choose Cancel subscription, select a reason, and confirm on the final screen.
Cancel before the trial ends to avoid charges
Restream explains that if you are on a 7‑day trial, you should cancel before the trial ends to prevent being charged. If the subscription is still active after day seven, the payment method on your account will be charged for the selected plan.
Trial cancellation downgrades you to free
When you cancel a free trial through Billing, Restream downgrades your account to the free plan while keeping your account itself open. You retain access to features included in the free tier but lose trial‑only paid features once the trial or current billing period ends.
Trial charges and refund guarantees
Charges made after a 7‑day trial ends do not qualify for Restream’s separate 7‑day money‑back guarantee for first‑time subscribers. The trial cancellation rules and the post‑purchase refund guarantee operate as distinct policies with different eligibility conditions.
Refunds
Restream refunds after cancellation
How Restream’s money‑back guarantee and refund process work once you have canceled.
7-day guarantee for first-time subscribers
Restream offers a 7‑day money‑back guarantee period for first‑time subscribers. To be eligible, you must cancel your paid plan within seven calendar days from the date of your first purchase; upgrades or later renewals do not automatically qualify.
Steps to request a refund
After canceling your plan within the 7‑day window, Restream instructs you to click the “Need Help?” button in the bottom‑right corner of the page to contact 24/7 support, or email the billing team from the email address registered to your Restream account, and explicitly request a refund.
What is not covered by the guarantee
Restream notes that auto‑renewals are not covered by the 7‑day money‑back guarantee. Upgrades from one paid plan to another are also excluded unless the original first‑time subscription and the upgrade are both canceled within seven days of the original purchase. Charges after a free trial ends are similarly excluded.
Refund processing time after approval
Restream’s refund FAQ states that once their team processes an approved refund, funds usually reappear in your account within five to ten business days, depending on your bank’s processing timeline. Actual timing is controlled by your bank or card issuer, not by Restream.
Plan changes
Alternatives to canceling your plan
Options Restream documents for changing your subscription without fully canceling the service.
Downgrade to a lower paid plan
From the Billing page, you can click Edit next to your existing plan details, select a lower‑tier plan, and confirm. Restream applies downgrades after the end of your current billing period, allowing you to keep higher‑tier features until the current term finishes.
Switch from yearly to monthly billing
Restream’s FAQ explains that to move from a yearly plan to a monthly plan, you must first cancel your yearly subscription. After the yearly billing cycle ends, you can go back to the Billing page and subscribe to the monthly plan of your choice.
Use the Basic free plan instead
If you do not need paid features, you can rely on the Basic/free plan. Canceling your paid subscription stops renewals and leaves your Restream account active, with the Billing page showing only the free plan and no upcoming paid renewal.
No documented pause option
Restream’s billing documentation covers upgrading, downgrading, and canceling but does not describe a dedicated “pause subscription” feature. If you want to stop charges temporarily, the documented path is to cancel and later create a new subscription when you are ready to resume.
Billing
Who bills you and how charges stop
How Restream takes payment and what that means when you cancel.
Card payments via Stripe
Restream lists card payments as its primary payment method. Supported debit and credit cards are processed by Stripe, and your subscription is set to renew monthly or yearly until you cancel from the Billing page, at which point future renewals for that subscription are stopped.
Apple Pay and Google Pay behave like cards
Restream also supports payments with your card through Apple Pay and Google Pay. These are simply additional ways to authorize card payments; your subscription is still managed and canceled from Restream’s own Billing settings rather than through app‑store subscription menus.
Enterprise invoices for custom plans
For custom Enterprise plans, Restream can bill via invoice instead of charging a saved card. The help center indicates that this option is arranged through the Sales team, and any changes or cancellations for such plans may be governed by the enterprise agreement and require coordination with Restream directly.
Removing your payment method after canceling
On the Billing page you can edit or remove your saved card. Restream notes that you cannot remove your payment method while a subscription is active, so the usual sequence is to cancel the subscription first and then remove the card once no active paid plan depends on it.
Renewal failures are not cancellations
If a renewal payment fails, Restream explains that your account is not closed immediately; they will retry the payment over the next few days. Because retries continue until resolved, you should still cancel your subscription from Billing if you no longer want the service, rather than relying on failed charges.
Data & content
Recordings, analytics, and account data
How plan status, cancellation, and deletion affect recordings and other data in Restream.
Recordings require an active subscription
Restream explains that cloud recordings are saved on paid plans only and are automatically stored in your video storage. If you cannot find a recording, they recommend confirming that you have an active subscription under Billing; without one, you should upgrade before your next show if you want Restream to save new recordings.
Recording storage limits and expiry
Recording retention depends on your subscription plan. Restream notes that recordings are stored only for a set time based on plan, after which expired recordings cannot be recovered. They advise downloading recordings promptly and mention email reminders sent a few days before recordings are removed from storage.
Deleting recordings is permanent
If you manually delete a recording from video storage, Restream states that deletion is permanent and cannot be undone. To reduce accidental loss, the interface displays a warning when you click delete, and you must confirm or cancel before the recording is actually removed.
Account deletion irreversibly erases data
Restream’s separate account deletion guide explains that deleting your account from account settings is irreversible and permanently erases your personal data, including stream recordings, analytics, and destination connections. Canceling a subscription alone does not perform this deletion; you must explicitly choose Delete My Account to remove data.
Add-ons
Clips and other add-on subscriptions
What happens to Restream Clips and similar add‑ons when you change or cancel billing.
Clips subscription managed in Billing
Restream’s Clips documentation explains that if you would rather not use Clips, you can cancel your active Clips trial or subscription from your account’s Billing settings. This uses the same Billing area as your main Restream plan, and changes there control future Clips charges.
Turn off AI Clips without canceling everything
You can turn off Clips’ auto‑generation from the Clips settings linked from the help center while keeping your main Restream subscription active. This lets you stop automatic clip creation and any Clips‑specific billing, while still using the core multistreaming or Studio features you are paying for.
How Clips treats your content
Restream emphasizes that Clips uses your recordings only to find highlight moments. It does not generate synthetic media, train AI models on your content, or share your videos with other users. Canceling Clips or turning off auto‑generation affects future processing and billing, not how past recordings were originally captured.
Other add-ons appear under Billing
Restream’s public documentation treats Clips as a paid add‑on and notes that billing‑related changes are controlled through the Billing page. Other paid Restream services you enable are expected to appear there as well, where you can manage upgrades, downgrades, or cancellations using the same Billing interface.
Help
If you cannot find or use Cancel subscription
Provider-specific checks and support paths when cancellation is not visible or does not behave as expected.
Verify that you are on a paid plan
Restream’s cancellation FAQ notes that only accounts with an active paid plan can cancel. On the Billing page, make sure a plan other than “Basic” is listed. If you see only the Basic/free plan, there is no paid subscription to cancel and no Cancel subscription button will appear.
Confirm you are in the correct account
If you have paid for Restream but do not see a matching invoice under the Payments tab, Restream suggests checking that you are logged into the correct account. Compare the email on your payment receipt with the email shown in your Restream profile, and sign out and back in if needed.
Failed payments are separate from canceling
A failed renewal does not mean your subscription is fully canceled. Restream explains that it will retry failed payments over several days. If you want to stop all future attempts and charges, you still need to cancel the subscription from the Billing page rather than relying on payment failure alone.
Use in-product support for edge cases
For problems the Billing screen cannot solve—such as a missing cancel option when you know you are on a paid plan—Restream directs you to use the “Need Help?” support button in the bottom‑right corner of the interface. Their support team is available 24/7 to review your billing and complete cancellation if necessary.
Restream cancellation FAQ
Provider-specific answers based on official sources checked August 14, 2026. Signed-in terms, region, billing owner, and applicable law still control.
Can I cancel my Restream subscription at any time?
When does access to paid features end after I cancel?
How do I cancel a Restream free trial and avoid being charged?
How can I confirm that my Restream subscription is cancelled?
Does cancelling my Restream subscription delete my account or recordings?
Can I get a refund if I forgot to cancel my Restream renewal?
How do I cancel Restream Clips or similar add-ons?
Can I downgrade my Restream plan instead of cancelling it?
Untangle this Restream issue.
Let Pine handle the provider follow-up and keep the confirmation in one place.
What would you like help with?
Please help me cancel a subscription.
Agent started