Oxfam America's contact page lists several official paths:
| Need |
Official detail |
| U.S. phone |
(800) 776-9326 |
| Outside the U.S. |
+1 (617) 482-1211 |
| Phone hours |
Monday to Friday, 9:00 AM to 5:00 PM Eastern |
| Donor inquiries |
donorinfo@oxfamamerica.org |
| Monthly donations |
Oxfam America contact page lists partners@oxfamamerica.org; the ChangeMakers page lists changemakers@oxfamamerica.org |
| General inquiries |
info@oxfamamerica.org |
| Donation mail |
Oxfam America, ATTN: Donor Services, 77 North Washington Street, Suite 500, Boston, MA 02114 |
| Policy and campaigns office |
1101 17th Street, NW, Suite 1300, Washington, DC 20036-4710 and 202-496-1180 |
Oxfam America says it is a 501(c)(3) organization and gifts are tax deductible to the full extent allowable under law. For a receipt or tax record complaint, keep the donation confirmation and ask donor services for a corrected acknowledgment.
Recurring Donation Changes and Cancellations
Oxfam America's recurring donation page says supporters can use the Supporter Portal to update giving information. It says the portal can be used to update credit card information, switch to automatic bank transfer, update contact information, change the amount of a monthly gift, and manage related supporter information.
For pausing or cancelling a recurring gift, the ChangeMakers page says to call during business hours, 9:00 AM to 5:00 PM Eastern, at (800) 776-9326 option 2 so Oxfam America can verify account information and confirm the option.
For a recurring donation complaint, include:
- donor name
- email used for the original donation
- recurring gift amount
- next expected payment date
- last payment date
- payment method
- Supporter Portal attempt
- cancellation or pause request date
- requested confirmation in writing
If a recurring donation continued after a cancellation request, ask Oxfam America to identify the exact account, request date, support record, and whether a refund or correction is available.
Donation Receipts, Tax Records, and Financial Transparency
Oxfam America publishes financial information, annual reports, Form 990 filings, audited financial statements, and state charity registration language. Its financial information page says the latest financial report, registration, and a description of programs and activities may be obtained by contacting:
Oxfam America, 77 North Washington Street, Suite 500, Boston, MA 02114, 800-77-OXFAM
Use this split when writing the complaint:
| Issue |
Ask for |
| Missing receipt |
Donation date, amount, donor email, payment method, corrected acknowledgment |
| Wrong donor name or address |
Correct name/address and updated tax acknowledgment |
| Duplicate donation |
Receipt review and refund or correction decision |
| Restricted or emergency gift question |
Written explanation of how the donation was designated |
| Financial transparency question |
Link to annual report, Form 990, audit, or registration details |
| Donor Bill of Rights concern |
Written response about the right involved |
Oxfam America's Donor Bill of Rights says donors have the right to be informed of the organization's mission, how donated resources will be used, access to the most recent financial statements, appropriate acknowledgment, confidential handling of donation information to the extent provided by law, and prompt, truthful answers to donation questions.
Ethics, Fraud, Misconduct, and Safeguarding Reports
Oxfam America's ethics violations, fraud, or other complaints page is for serious concerns. It says employees, interns, board members, partners, local community members, donors, and others with knowledge of a violation of the code of conduct, finance policies, or HR policies are encouraged to report.
The same page says reports are confidential, details are shared only with appropriate team members to progress the complaint, and reporters, survivors, and complainants can choose to stay anonymous. It also notes that insufficient information may affect the capacity to investigate.
Use the misconduct route for:
- suspected fraud
- finance policy violations
- code of conduct violations
- HR policy violations
- retaliation concerns
- sexual exploitation, abuse, or harassment concerns
- safeguarding concerns
- serious misconduct involving an Oxfam employee, partner, intern, board member, or program context
Official misconduct routes from Oxfam America:
| Route |
Detail |
| Confidential report webform |
Linked from the ethics violations and complaints page |
| Email |
speakup@oxfamamerica.org |
For safety-sensitive reports, do not include more personal details than necessary in ordinary email. Use the confidential reporting webform when the issue involves survivor safety, retaliation risk, or sensitive personal information.
Privacy, Mailing Lists, and Donor Data Requests
Oxfam America's privacy policy says it collects information such as email address, contact information, phone number, and donation payment information. It also says Oxfam America uses personal information in furtherance of fundraising, educational, and advocacy objectives.
For preference and donor-data issues, the policy says:
| Request |
Current Oxfam America route |
| Email unsubscribe |
Unsubscribe link or request by email to donorinfo@oxfamamerica.org |
| Text message opt-out |
Text STOP to 77547 |
| Contact information update |
Supporter Portal or donorinfo@oxfamamerica.org |
| Data correction or deletion inquiry |
donorinfo@oxfamamerica.org |
| Privacy questions |
info@oxfamamerica.org or (800) 776-9326 |
| California disclosure request |
Email donorinfo@oxfamamerica.com according to the privacy page |
The privacy policy also says Oxfam America will not rent, trade, or sell email addresses to a third party for directed marketing of commercial products. It says if supporters prefer not to have information used for charitable list-sharing or similar fundraising outreach, they can send an email to donorinfo@oxfamamerica.org with exact name and address and a request not to share information in that manner.
For privacy or communication complaints, include the exact email address, phone number, mailing address, message type, unsubscribe attempt date, and requested preference.
Oxfam America vs. Oxfam International
Oxfam America's privacy policy states that it does not apply to pages hosted by other organizations in the Oxfam confederation, including Oxfam International and other Oxfam organizations around the world. Oxfam International's contact page lists international offices and affiliate information.
Use this routing rule:
| Situation |
Better route |
| Donation made on Oxfam America website |
Oxfam America donor services |
| U.S. monthly giving or ChangeMakers issue |
Oxfam America Supporter Portal, option 2 phone path, or monthly giving email |
| Donation made through another Oxfam country website |
That country affiliate |
| International advocacy or policy-office question |
Oxfam International contact directory or relevant office |
| Local program or field complaint |
Relevant Oxfam office or misconduct/safeguarding route |
| Misconduct involving Oxfam America personnel or partners |
Oxfam America confidential report path |
If you do not know which entity handled the donation, start with the receipt, website URL, payment descriptor, email sender, and donation confirmation. Those records usually identify the correct affiliate.
When to Escalate Beyond Oxfam
| Situation |
Escalation path |
Notes |
| Donation charge not corrected |
Payment issuer billing-error notice |
Include receipt, cancellation request, support response, and payment statement |
| Missing or incorrect tax receipt |
Oxfam America donor services, then tax professional or IRS guidance if needed |
Oxfam America can correct its acknowledgment; tax advice is separate |
| Charity registration or solicitation concern |
State charity registration office or state attorney general |
Use Oxfam's Form 990, registration language, and support history |
| Misconduct or safeguarding concern not handled |
Oxfam confidential reporting path, relevant authorities, or regulator depending on risk |
Prioritize survivor safety and local emergency support |
| Privacy request unresolved |
Oxfam privacy contact, state privacy regulator, or attorney general where applicable |
Include request date and response |
| Non-U.S. affiliate issue |
Relevant Oxfam affiliate or local regulator |
Oxfam America may not control other affiliates' donor records |
For card billing errors, the FTC says to write to the card issuer at the billing inquiry address, include the account number and mistake description, send it within 60 days after the first bill with the error was sent, and keep copies of records.
What to Say in an Oxfam Complaint
Use this script:
"I need Oxfam to review a complaint about [donation, recurring gift, receipt, mailing preference, donor data, financial information, ethics/fraud report, safeguarding concern, or payment dispute]. The Oxfam entity is [Oxfam America, Oxfam International, or affiliate if known]. The donor name is [name], the email is [email], and the relevant date is [donation, charge, cancellation request, report, or privacy request date]. I have attached [receipt, confirmation email, Supporter Portal screenshot, payment statement, prior email, misconduct facts, or privacy request]. I am requesting [receipt correction, recurring gift cancellation, refund review, preference update, donor-data correction, financial information, misconduct intake confirmation, or written billing decision]. Please confirm the next step in writing."
Helpful follow-up questions:
- "Which Oxfam entity holds this donor record?"
- "Which email was used for the original donation?"
- "Has the recurring gift been paused or cancelled?"
- "What date will the next monthly gift be charged?"
- "Can Oxfam America issue a corrected receipt?"
- "Which mailing, email, or text preference has been changed?"
- "Was this issue logged as a donor service request or a misconduct report?"
- "Can the reporter remain anonymous for this misconduct report?"
- "What case number or written confirmation can I keep?"
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