Trying to get in touch with Oxfam? It can be a bit of a hassle, especially when you're dealing with common issues people report online, like problems changing a recurring donation or just getting a clear answer on where your money went. It feels like everyone is more conscious about their impact these days, almost like they're tracking a charity's transparency with the same energy they use to follow celebrity drama. You want to know your donation matters. You can contact them by phone, email, or even through their social media profiles on Facebook and Twitter. For any official business, your best starting point is always their main site. Visit Oxfam at oxfamamerica.org to find the most current information.
How to Contact Oxfam Customer Service
Different Ways to Contact Oxfam
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (800) 776-9326 (Mon-Fri, 9am-5pm ET) | Urgent issues, changing or canceling donations, complex questions. |
| Email / Contact Form | info@oxfamamerica.org or website contact form | Non-urgent questions, providing feedback, documentation. |
| Social Media | Facebook, Twitter/X | Public comments, asking general questions, getting a quick link. |
| 77 North Washington St, Suite 500, Boston, MA 02114 | Formal complaints, sending documents, official correspondence. |
Customer Support Channels
📞 Phone Support
For anything urgent, calling is your best bet. You get to talk to a real person, which can make all the difference.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Donor Services | (800) 776-9326 | Monday – Friday, 9am – 5pm (ET) |
| General Inquiries | (800) 776-9326 | Monday – Friday, 9am – 5pm (ET) |
📧 Email Support
If your issue isn't time-sensitive, sending an email works. Just don't expect an instant reply.
| Purpose | Notes | |
|---|---|---|
| General & Donor Support | info@oxfamamerica.org | Average response time is typically 2-3 business days. |
| Website Contact Form | Oxfam Contact Page | This form directs your query to the right department. |
💬 Live Chat or Website Bot
Oxfam America does not currently offer a live chat or automated bot feature on their main website. Your primary digital contact methods are the email form and their direct email address.
📱 In-App Support
Oxfam does not have a central mobile app for managing donations or contacting support. All support is handled through the channels listed above, primarily their website and phone line.
Estimated Response Times from Oxfam
| Method | Expected Wait Time |
|---|---|
| Phone | 5-15 minutes hold time |
| 2-3 business days | |
| Social Media | 1 business day |
| 7-10 business days for a response |
Tips to Reach Support Faster from Oxfam
- Call early: Try calling right when they open at 9am ET. You'll likely avoid the lunchtime rush.
- Be specific in your email: Use a clear subject line like "Issue with Monthly Donation" or "Question about Tax Receipt" to get routed faster.
- Have your info ready: Don't make them wait while you search for details. See the next section for what you'll need.
Before You Call: What to Have Ready
Don't waste your time on hold just to be told you need to find something. Before you even dial, make sure you have your Donor ID number (if you have one) and the email address you used to sign up. Trust me, it's the first thing they will ask for. If your issue is about a specific charge, have the date and amount of the transaction from your bank statement ready to go.
Where to Quickly Solve Problems with Oxfam
Here's a quick guide to getting your specific problem solved with the least amount of headache.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling a Monthly Donation | Phone Support at (800) 776-9326 | This is the most reliable way to ensure the cancellation is processed immediately. Don't rely on email for this. |
| Updating Your Payment Info | Phone Support | For security reasons, updating credit card information is best handled over the phone with a representative. |
| Getting a Donation Receipt | Email (info@oxfamamerica.org) | This is a simple request that doesn't need a phone call. They can email you a copy. |
| A Formal Complaint | Mail (Formal Letter) | A written letter creates a paper trail that's harder to ignore. Start with a phone call, but follow up in writing for serious issues. |
Additional Helpful Links for Oxfam
For additional resources, check out the following links on the official Oxfam America site:
Frequently Asked Questions about Oxfam Customer Service
What's the fastest way to contact Oxfam?
How do I file a complaint about Oxfam?
Where can I find my account detail number for Oxfam?
How long does it take for Oxfam to get back to me?
What's the quickest way to cancel a subscription with Oxfam?
How do I raise a complaint to Oxfam?
Can I choose exactly where my donation goes?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
