Cancel Directly in atresplayer
Use this route when the receipt or card statement points to atresplayer or Atresmedia rather than an app store, Prime Video, or a telecom operator.
- Go to
https://www.atresplayer.com/.
- Sign in with the account email used for the subscription.
- Open the profile, account, or subscription settings.
- Select the active atresplayer Premium plan.
- Choose the cancellation or baja option.
- Complete the confirmation steps.
- Save the confirmation and access end date.
If the website does not show the subscription, check whether the plan was bought through an operator, Prime Video Channels, Apple, or Google Play.
Apple and Google Play
Use these routes only if the app-store receipt billed the subscription.
| Billing source |
Cancellation path |
| Apple App Store |
Settings, your name, Subscriptions, atresplayer, Cancel Subscription |
| Mac App Store |
App Store, Account Settings, Subscriptions, Manage, Cancel Subscription |
| Google Play |
Play Store profile, Payments & subscriptions, Subscriptions, atresplayer, Cancel |
Deleting the atresplayer app does not cancel app-store billing. The app-store subscription page should show the renewal or expiration date after cancellation.
Prime Video Channels, Vodafone, Orange, and Operators
Atresplayer can also be sold through partner platforms. Cancel with the partner that bills the service.
| Partner |
Where to cancel |
| Prime Video Channels |
Prime Video Account and Settings, subscriptions or channels, atresplayer add-on |
| Vodafone |
Mi Vodafone, Mis productos, Television, servicios activos, Gestionar |
| Orange |
Orange TV or Mi Orange, atresplayer Premium service management |
| Other operator |
Operator account or support |
Vodafone's help page says its atresplayer PLAN premium familiar sin anuncios can be deactivated from Mi Vodafone by opening active TV services, selecting the atresplayer service, choosing Gestionar, and completing deactivation. Orange's help pages state that operator-billed atresplayer is charged through the operator bill and can require managing the active partner subscription to prevent duplicate active plans.
Current Prices and Plan Names
Atresplayer prices vary by country, direct checkout, operator, promotion, and bundled plan. Check the current checkout before relying on an old receipt.
Recent official pages showed:
| Plan page |
Public price detail checked |
| atresplayer Premium page |
$6.99/month promotional price, then $13.98/month, and $69.99/year |
| atresplayer comparison FAQ |
Premium sin anuncios 5,99€/mes or 59,99€/año |
| atresplayer comparison FAQ |
Premium familiar sin anuncios 7,99€/mes or 79,99€/año |
| atresplayer comparison FAQ |
Premium Disney+ 9,99€/mes or 99,99€/año |
| Orange help |
atresplayer Plan Premium sin anuncios through Orange shown at 4,99€/mes; direct atresplayer comparison shown at 7,99€/mes |
| Vodafone help |
PLAN premium familiar sin anuncios shown at 9,99€/mes after July 16, 2025 |
Because plan names and regional prices change, use your own billing source and current checkout for the exact amount.
Refunds and Access After Cancellation
Atresmedia's terms are direct:
| Topic |
Current Atresmedia terms |
| Cancellation timing |
You can cancel at any time |
| Access after cancellation |
Access continues until the billing period ends |
| Refunds |
Payments are not refundable |
| Partial periods |
No refunds for partial subscription periods |
| Unused content |
No refund for unused content |
If a partner billed the subscription, the partner's refund or account-credit rules may also apply. For Apple, Google Play, Prime Video, Vodafone, Orange, or another operator, use that provider's billing support for refund or account-credit questions.
Atresplayer's contact page lists support options and phone numbers:
| Contact route |
Current listing |
| Contact form |
https://www.atresplayer.com/contacto/ |
| Phone from Spain |
911 22 05 83 |
| Phone from outside Spain |
+34 911 79 60 27 |
| FAQ |
atresplayer FAQ pages |
When contacting support, include the account email, plan name, billing source, renewal date, country, charge amount, and a screenshot of the active subscription or receipt.
What to Save
| Proof |
Why it matters |
| Account email |
Links the subscription to the atresplayer account |
| Billing source |
Shows whether atresplayer, Apple, Google, Prime Video, or an operator bills you |
| Plan name |
Distinguishes Premium, familiar, Disney+, or operator plan |
| Renewal date |
Shows when the next billing period starts |
| Cancellation confirmation |
Shows the request was completed |
| Access end date |
Shows when the current paid period ends |
| Support case number |
Helps with follow-up if a new charge appears |