Can I unsubscribe from Citation Machine anytime?

Yes, you can cancel your Citation Machine Plus subscription at any time. Your access will continue until the end of your current billing period, but you won't be charged again.

Can I get a refund from Citation Machine if I forgot to cancel?

Almost certainly no. Chegg is known for its strict no-refund policy on subscriptions. If you forgot to cancel before the renewal date, you're likely out of luck for that payment period. It's a common complaint.

How do I know my Citation Machine subscription is cancelled?

You should get a confirmation email from Chegg. You can also log back into your Chegg account and check the 'Orders' or 'Subscriptions' page. It should say 'Expired' or show a cancellation date.

How long does it take for Citation Machine to cancel?

The cancellation itself is instant. Your premium access will just stop at the end of the current billing cycle you've already paid for.

What else should I know before I cancel my Citation Machine subscription?

Before your access ends, make sure to save or export any bibliographies or papers you've created. You might lose access to them once the subscription fully expires. Don't get caught without your work!

How do I raise a complaint to Citation Machine?

Your best bet is to use the live chat on the Chegg Help Center for the quickest response. If that fails, you can call their support number, but be prepared for potential wait times.

How to Cancel Your Citation Machine Subscription (2025)

How to Cancel Citation Machine on iPhone (iOS)

If you subscribed to Citation Machine through the App Store, you need to manage the cancellation directly through your Apple account settings. Here’s how to do it.

1 Open the Settings App

Find and tap the gray gear icon on your iPhone's home screen to open Settings.

2 Tap Your Apple ID

Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and other media settings.

3 Select Subscriptions

On the Apple ID screen, tap on the Subscriptions option. This will show you all the active and expired subscriptions linked to your Apple account.

4 Find and Select Citation Machine

Scroll through the list of your subscriptions to find Citation Machine. Tap on it to open the details page for that specific subscription.

5 Cancel the Subscription

At the bottom of the page, you'll see a red Cancel Subscription button. Tap it and then confirm your choice. Your subscription will remain active until the end of the current billing period.

How to Cancel Citation Machine on Android

For Android users who signed up via the Google Play Store, the cancellation process is handled within the Play Store app itself. It's a pretty straightforward process.

1 Open the Google Play Store

Launch the Google Play Store app on your Android device. It's the primary place for managing apps and subscriptions.

2 Access Your Profile

Tap on your profile icon or initial, which is usually located in the top-right corner of the screen.

3 Go to Payments & Subscriptions

From the menu that appears, select Payments & subscriptions. This section holds all your purchase history and active subscriptions.

4 Select Subscriptions

Inside the 'Payments & subscriptions' menu, tap on Subscriptions. You'll see a list of all services you're currently subscribed to through Google Play.

5 Find and Cancel Citation Machine

Locate Citation Machine in the list and tap on it. On the next screen, tap the Cancel subscription button and follow the on-screen instructions to confirm.

How to Cancel Citation Machine on Desktop or Laptop

Canceling directly on the website is often the most reliable method, especially if you didn't subscribe through a mobile app store. It can be a bit of a hassle, though.

1 Visit the Citation Machine Website

Open your web browser and go to the official Citation Machine website. Click the Log In button, usually at the top right, and enter your account credentials.

2 Navigate to Your Account Settings

Once logged in, find your profile icon or name. Click on it and look for a dropdown menu with options like My Account, Settings, or Profile.

3 Find the Subscription or Billing Section

Within your account settings, locate a tab or link labeled Subscription, Billing, or Manage Subscription. This is where your payment details and plan information are stored.

4 Initiate the Cancellation

Look for a link or button that says Cancel Subscription or Turn off auto-renew. They sometimes hide this, so you might have to look carefully. Click it to start the process.

5 Confirm Your Cancellation

The site will likely ask you why you're leaving or offer you a discount to stay. You'll need to proceed past these offers and confirm that you want to cancel. Make sure you get a confirmation message or email.

Before You Cancel: What You Should Know

Before you finalize the cancellation, keep a few things in mind:

Loss of Premium Features: Once your current billing cycle ends, you will lose access to all Citation Machine Plus features, including the ad-free experience, advanced plagiarism checks, and premium grammar suggestions.
No Prorated Refunds: Citation Machine, like its parent company Chegg, typically does not offer refunds for partial subscription periods. If you cancel, you can use the service until your paid-for period is over.
Your Citations: Your saved citations and bibliographies should still be accessible under the free version of the service, but it's always a good idea to export or save any critical work before your premium access expires.

Having Trouble Cancelling Your Citation Machine Subscription?

It can be frustrating when you can't find the cancel button. If you're stuck, here are a few things to try:

Check Your Billing Source: Did you sign up on the website, or through the Apple App Store or Google Play Store? You MUST cancel through the same platform you used to subscribe. If it's not on the website, check your phone's subscription settings.
Use a Desktop Browser: Sometimes, the mobile version of a website hides account management features. Try logging in from a desktop or laptop computer for full access.
Clear Your Cache or Use Incognito: Browser issues can sometimes prevent pages from loading correctly. Clear your browser's cache and cookies or try using an incognito/private window to log in and cancel.
Contact Support Directly: If all else fails, you'll have to contact their customer support. Be prepared for a bit of a wait, but they can manually cancel the subscription for you.

Subscription Plans and Pricing (2025)

Feature	Free Plan	Citation Machine® Plus
Price	$0.00	$9.95 per month
Advertisements	Yes	No (Ad-Free)
Plagiarism Check	First 20 cards	Included
Grammar Suggestions	Basic	Advanced
Citation Styles	4 most common	Over 7,000 styles
Customer Support	Standard	Priority

How Pine AI Can Help You Cancel Your Citation Machine Subscription

Tired of navigating confusing menus and confirmation pages? Let Pine AI handle it. We can cancel your Citation Machine subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing any unwanted future charges. It's the easiest way to manage your subscriptions.

Frequently Asked Questions about Citation Machine

Emma Sullivan

EdTech and Media Writer

Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.