GenealogyBank, founded in 1997, offers access to a massive archive of historical newspapers, obituaries, and other records for family history research. Maybe you signed up to solve a family mystery after watching 'Who Do You Think You Are?' and now you're done. It happens. This guide will help you cancel your subscription, which can range from $19.95 to $69.95, without any extra headaches. By canceling, you can save up to $70 a year. We'll walk you through the steps for their website, which is the main way to manage your account.
How to Cancel GenealogyBank Subscription on Desktop / Website
Canceling on their website is the most direct way. It works on any browser, whether you're on a computer or your phone. Just be prepared for a few confirmation screens designed to make you stay.
1 Log In to Your Account
First, head over to the GenealogyBank website and log into your account. The login button is usually at the top right. If you forgot your password, now's the time to reset it.
2 Find the 'My Account' Section
Once you're in, look for the 'My Account' section. Sometimes this is under your name or an icon. I've seen it move around, so you might have to poke around a bit. It's usually in the main navigation menu at the top of the page.
3 Navigate to Subscription & Billing
Inside your account dashboard, find a tab or link that says 'Subscription & Billing' or something similar. This is where they keep the important stuff hidden.
4 Cancel Your Subscription
Here's the final step. Look for a 'Cancel Subscription' or 'Turn Off Auto-Renewal' link or button. They might make you answer a survey or offer you a discount to stay. Just click through until you get a confirmation message. I had to click 'Confirm Cancellation' twice before it actually registered, so be persistent.
5 Look for Confirmation
You should receive an email confirming your cancellation. Don't delete it. Also, check your 'Subscription & Billing' page again to make sure it says your subscription will expire and not renew. If it doesn't, something went wrong.
Cancel GenealogyBank Subscription with phone
You can call their customer service at 1-866-641-3297. They are typically available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. Be ready with your account information. Expect a bit of a wait time and a script trying to convince you to keep your subscription.
Cancel GenealogyBank Subscription with email
GenealogyBank uses a contact form on their website instead of a direct email address. You can find it under the 'Contact Us' section. Fill out the form with your cancellation request. Response times can vary, so this isn't the best method if your renewal date is tomorrow. Expect to wait a day or two for a reply.
GenealogyBank's policy is pretty strict. You will not get a refund for any unused portion of your subscription, so you might as well use it until the billing period ends. Once you cancel, you'll lose access to all saved records and family trees, so be sure to download or save anything important before your subscription officially expires.
GenealogyBank Plans and Pricing 2025
| Plan | Price | Details |
|---|---|---|
| Monthly Membership | $19.95/month | Full access to all historical newspapers, books, and documents. Billed monthly, good for short-term projects. |
| Annual Membership | $69.95/year | Same full access as the monthly plan, but at a significant discount. Billed once per year. This is the best value if you plan to research for more than a few months. |
Frequently Asked Questions about GenealogyBank
Can I unsubscribe from GenealogyBank anytime?
Can I get a refund from GenealogyBank if I forgot to cancel?
How do I know my GenealogyBank subscription is cancelled?
How long does it take for GenealogyBank to cancel?
What else should I know before I cancel my GenealogyBank subscription?
How do I raise a complaint to GenealogyBank?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
