Established in 2014, Bitsbox sends coding projects to kids, but let's be real, sometimes they just want to play Roblox. Plans cost $16.95 to $29.95 monthly. You can cancel via Desktop or Email to save up to $360 annually. Visit Bitsbox. Recent Trustpilot data shows users often flag "auto-renewal surprises" and "shipping delays" among total complaints in the last 3 years. With rising costs in 2025, many parents are cutting back. If you are facing "incorrect billing amounts" or just have too many unopened boxes, you are not alone.
How to Cancel Bitsbox on iPhone (iOS)
Most users assume they can cancel via Apple Settings, but Bitsbox is usually a direct web subscription. Here is how to handle it on your phone.
1 Open Safari
Launch Safari or your preferred browser on your iPhone. Since Bitsbox does not typically manage subscriptions through the Apple ID settings menu, you have to do this the old-fashioned way via the web.
2 Log In to Customer Portal
Head to the Bitsbox website and tap the menu to find the Login button. Enter your credentials. If you forgot them, reset them now because you cannot proceed without access.
3 Tap My Account
Once inside, look for the My Account or Manage Subscriptions tab. It might be hidden under a hamburger menu on smaller screens.
4 Select Edit Subscription
Find the active subscription you want to dump. Tap Edit next to the shipment details.
5 Cancel Subscription
Scroll down to find the Cancel Subscription button. They might ask you to pause instead. Just ignore that and confirm the cancellation.
How to Cancel Bitsbox on Android
Android users often get stuck looking in the Google Play Store. Save yourself the headache and go straight to the browser.
1 Launch Chrome
Open Chrome on your Android device. You need to access the customer portal directly since there is no "cancel" button inside the app store for this one.
2 Access Your Account
Go to the Bitsbox homepage and log in. If the page looks weird on mobile, try switching to "Desktop Site" in the Chrome settings (three dots in the corner).
3 Navigate to Subscriptions
Tap on your profile icon or the My Account section. You should see your active monthly box listed there.
4 Click Edit
Tap the Edit button associated with your current plan. This opens up the details view where the cancel option lives.
5 Confirm Cancellation
Hit Cancel Subscription. You might have to click through a "Are you sure?" screen. Make sure you get a confirmation email or it did not happen.
How to Cancel Bitsbox on Desktop
This is the most reliable method. The desktop site is less glitchy than the mobile version and makes it easier to spot the buttons.
1 Go to Bitsbox Website
Open your browser and head to the main site. Click Login in the top right corner.
2 Find Your Subscription
Click on the My Account tab. You will see a list of your active shipments and digital plans.
3 Select Edit
Click the Edit button next to the subscription you want to end. It is usually small text, so look closely.
4 Click Cancel Subscription
At the bottom of the editing page, click Cancel Subscription. They will likely try to offer you a pause option here.
5 Verify Status
After clicking, ensure the status changes to "Cancelled" and check your inbox for a confirmation email. If you do not see it, they might still charge you.
Cancel by Email or Live Chat
If the website is acting up (which happens more than it should), you can try contacting them directly. It takes longer, but it works.
- Email: Send a request to [email protected]. Be sure to include your full name and the email address associated with the account.
- Phone: You can try calling (720) 476-4030. Hours are typically Monday through Friday, Mountain Time.
Just a heads up, email responses can take 24-48 hours. Do not wait until the last day of the month.
What is Bitsbox Cancellation Policy
Bitsbox operates on a renewal schedule that can be tricky. You must cancel by the 1st of the month to avoid being charged for that month's box. If you cancel on the 2nd, you are getting that box (and paying for it) whether you want it or not.
Also, if you prepaid for a 3, 6, or 12-month term, cancelling does not trigger a refund for the unused months. It just stops the subscription from auto-renewing once the current term ends. This is a huge source of complaints on the Better Business Bureau, so check your term details carefully.
Before You Cancel Bitsbox: What You Should Know
Before you cut the cord, keep these things in mind:
- No Prorated Refunds: As mentioned, prepayments are generally locked in. You are stuck with the boxes until the term runs out.
- Data Retention: Your kid's coding apps and projects usually remain accessible in their digital account even after the physical box subscription ends.
- Pause Option: If you are just overwhelmed with boxes piling up, you can pause the subscription for up to three months via the "Edit" menu instead of fully cancelling.
Having Trouble Cancelling Your Bitsbox Subscription?
Struggling to find the button? You are not the only one. Try these fixes:
- Check Third-Party Billing: Did you buy this through Amazon or a crate marketplace? You might need to cancel there instead of the Bitsbox site.
- Use a Desktop: The mobile site can be finicky. Log in from a laptop if the buttons are not loading.
- Clear Cache: Sometimes the "Cancel" button script fails to load. Clear your browser cache or try Incognito mode.
- Email Support: If all else fails, email them immediately to create a paper trail before the renewal date.
Subscription Plans and Pricing (2025)
| Plan Type | Monthly Price | Commitment | Details |
|---|---|---|---|
| Digital Only | ~$16.95 | Monthly | PDF projects only. No physical box. |
| Monthly Box | ~$29.95 | Month-to-Month | Physical box + app access. Cancel anytime. |
| 3-Month Prepay | ~$28.95/mo | 3 Months | Billed upfront (~$86.85). Auto-renews. |
| 12-Month Prepay | ~$24.95/mo | 1 Year | Billed upfront (~$299.40). Best value but hardest to exit. |
How Pine AI Can Help You Cancel Your Bitsbox Subscription
With subscription costs rising in 2025, holding onto a box your kid hasn't opened in months is just burning cash. Pine AI makes stopping the flow of boxes effortless.
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Step 1: Let's get started to cancel Bitsbox Tell us you want to end the Bitsbox subscription. We will ask for a few account details to locate the membership.
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Step 2: Pine gets to work We navigate the clunky customer portal or draft the email to support for you. We handle the login hurdles and policy checks so you don't have to.
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Step 3: You're free from Bitsbox The charges stop. No more cardboard piling up in the living room. You get a confirmed result without the hassle.
Frequently Asked Questions about Bitsbox
Can I unsubscribe from Bitsbox anytime?
Can I get a refund from Bitsbox if I forgot to cancel?
How do I know my Bitsbox subscription is cancelled?
How long does it take for Bitsbox to cancel?
What else should I know before I cancel my Bitsbox subscription?
How do I raise a complaint to Bitsbox?
How does Pine AI work with Bitsbox to cancel my subscription?
