Trying to get in touch with the LA Times can feel like a real headache, especially when you're dealing with common frustrations like surprise billing charges or trying to cancel your subscription, issues people complain about all over the Better Business Bureau. Whether you're trying to figure out what's going on with your bill after reading their deep dive on the Shohei Ohtani scandal or just need to pause your delivery, there are a few ways to reach them. You can contact them by phone, use their website's live chat, or try reaching out on social media like X (formerly Twitter) and Facebook. For self-service, your best bet is always their official site, Visit LA Times.
Different Ways to contact LA Times
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | (213) 283-3300, Mon-Fri 7am-5pm; Sat-Sun 7am-12pm PT | Urgent issues, billing disputes, cancellations |
| Live Chat | Available on the website during business hours | Technical support, quick questions |
| [email protected] | Non-urgent inquiries, documentation | |
| Help Center | Self-service online portal | Password resets, basic account management |
Customer Support Channels
📞 Phone Support
Getting a human on the line is often the quickest way to solve complex problems. Just be prepared for potential wait times during peak hours.
| Department | Phone Number | Hours (Pacific Time) |
|---|---|---|
| Customer Service | (213) 283-3300 | Mon-Fri: 7:00 AM - 5:00 PM |
| Sat-Sun: 7:00 AM - 12:00 PM |
📧 Email Support
Email is better for issues that aren't time-sensitive. It's also great for keeping a paper trail of your conversation.
| Purpose | Email Address | Notes |
|---|---|---|
| General Inquiries | [email protected] | Average response time is 1-2 business days. |
💬 Live Chat
Their live chat is a decent option for technical glitches, like if the website isn't loading correctly. It's not always easy to find, though.
- Where to access: Log in to your account on the LA Times website and look for a 'Chat' or 'Help' icon, usually at the bottom right of the screen.
- Steps to access: You typically need to navigate to the Help or Contact Us page first.
- Types of problems it handles: Best for technical support, subscription questions, and navigating the website.
- Escalation: The bot can handle basic queries. For anything more complex, it should escalate you to a live agent during business hours.
📱 In-App Support
If you use the LA Times app, you can sometimes find support options within the settings menu.
- Platform: iOS and Android.
- Steps to contact: Open the app, go to 'Settings' or 'Your Account,' and look for a 'Help' or 'Contact Support' option. This often leads to the help center or an email form.
Estimated Response Times from LA Times
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 30 minutes (varies by call volume) |
| 24 - 48 business hours | |
| Live Chat | 2 - 15 minutes |
| In-App Support | 24 - 48 business hours (usually directs to email) |
Tips to Reach Support Faster from LA Times
- Call during off-peak hours. Try calling right when they open (7 AM PT) or mid-week (Tuesday-Thursday) to avoid the Monday rush and weekend backlog.
- Use specific keywords with the chat bot. Instead of typing a long paragraph, use phrases like 'billing error' or 'cancel subscription' to get routed faster.
- Have your information ready. Don't make them wait while you search for your account number. More on this below.
- Try the live chat for tech issues. It's often faster than the phone for problems like login errors or website glitches, and you can easily share screenshots.
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even dial, get these things together and put them on a sticky note next to your computer. Trust me, they will ask for it.
- Your LA Times account number. You can usually find this on your billing statement.
- The full name and email address used for the subscription. Make sure it's the one you signed up with, not your secondary email.
- Your most recent bill or transaction details. Have the date and amount of the charge you're questioning ready to go.
- The last four digits of the credit card on file. They often use this for verification.
Where to Quickly Solve Problems with LA Times
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone Support at (213) 283-3300 | Phone agents have the most authority to issue immediate credits or refunds. Have the charge date and amount ready. |
| Technical Glitches | Live Chat | It's faster than the phone, and you can copy and paste error messages directly to the agent. |
| Password Reset | Help Center (Self-Service) | This is way faster than contacting a human. Just use the 'Forgot Password' link on the login page. |
| Canceling Your Subscription | Phone Support at (213) 283-3300 | Calling ensures it gets done immediately and you can get a confirmation number. The online process can sometimes be confusing. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | A phone call creates a clear record. Ask for a reference number for your complaint before you hang up. |
Additional Helpful Links for LA Times
How Pine AI Can Help You Save Time Contacting LA Times
Tired of navigating phone menus and waiting on hold with LA Times? Let Pine AI handle it. We can cancel your subscription quickly and securely, saving you the headache. No more back-and-forth with customer service. Just a few clicks and you're done. Let us manage the hassle so you can get back to your day.
Frequently Asked Questions about LA Times
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Emma Sullivan
EdTech and Media Writer
Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.
