Trying to get in touch with Hiver can feel like a task, especially when you're dealing with frustrating issues like a shared inbox not syncing or automation rules going haywire, problems some users have mentioned online. You have a few ways to reach them, including email, a website chat feature, and a phone number primarily for sales. Whether you're sorting out a technical glitch or just trying to understand your bill, getting help shouldn't be a puzzle. With everyone talking about AI taking over customer service, it's good to know how to reach an actual human when the bots can't help. You can find their main site at Visit Hiver.
Different Ways to Contact Hiver
Navigating customer support can be tricky. Here’s a quick breakdown of the best ways to contact Hiver based on what you need.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email Support | support@hiverhq.com |
Technical issues, detailed questions, and non-urgent problems. |
| Live Chat | Website widget, available during business hours | Quick questions, sales inquiries, and getting routed to the right department. |
| Phone | +1 (844) 444-8371 (Sales) | Urgent billing questions or sales inquiries. Not the primary channel for tech support. |
| Help Center | kb.hiverhq.com | Self-service for common questions and setup guides. |
Customer Support Channels
Hiver is a B2B service, so its support channels are geared towards business users. Here’s what you can expect from each one.
a. 📞 Phone Support
While Hiver lists a phone number, it's advertised for their sales team. You might be able to get routed for an urgent billing issue, but for technical problems, they will likely direct you to email.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Sales (US/Canada) | +1 (844) 444-8371 | Standard US Business Hours (Assumed) |
b. 📧 Email Support
This is the main artery for technical help. It’s where you’ll send screenshots and detailed explanations of your problem.
| Purpose | Notes | |
|---|---|---|
| General Support | support@hiverhq.com | Average response time is typically within 1-2 business days. |
| Billing Inquiries | support@hiverhq.com | Be sure to specify 'Billing' in your subject line. |
c. 💬 Live Chat or Website Bot
On the Hiver website, you'll find a chat widget in the bottom corner. It starts with a bot designed to answer common questions and qualify leads. If your query is complex, it can create a support ticket for you or, during business hours, potentially connect you with a live agent.
d. 📱 In-App Support
Since Hiver works inside your Gmail, 'in-app' support is accessed directly from the Hiver panel within your Gmail interface. This is often the same as their website chat or a direct link to their help center or support email.
⏱️ Estimated Response Times from Hiver
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate for sales; routing to support isn't guaranteed. |
| 24-48 Business Hours | |
| Chat | A few minutes for the bot; variable for a human agent. |
| App | Same as Chat or Email. |
🔍 Tips to Reach Support Faster from Hiver
- Email during business hours. Sending your request on a Tuesday morning will likely get a faster response than sending it on a Friday night.
- Use the chat for simple things. Don't clog up email support asking where the help center is.
- Have your details ready. Know your admin email and the name of the shared inbox with the issue. Don't make them ask.
Before You Call: What to Have Ready
Don't waste your time. Before you contact them, make sure you have your admin email address and the name of your Hiver workspace or company account handy. If it's a specific problem, try to have a screenshot or the subject line of an example email ready. Trust me, they will ask for it.
Where to Quickly Solve Problems with Hiver
Here’s how to get the fastest resolution for common Hiver headaches.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An Automation Rule Isn't Working | Email Support | Include a screenshot of your rule's setup and a link to an email that it failed on. This cuts the back-and-forth in half. |
| A Billing or Plan Question | Email Support or Phone (Sales) | The sales line might handle upgrade questions faster. For billing errors, email is best to create a paper trail. |
| A User Can't Access a Shared Inbox | Help Center (Self-Service) First | This is almost always a permissions issue. Check your admin settings in Hiver before contacting support. It's much faster. |
| Filing a Formal Complaint | Email Support | Use a clear subject line like "Formal Complaint" and provide a full history of the issue. This ensures it gets tracked properly. |
Additional Helpful Links for Hiver
For additional resources, check out the following links:
Frequently Asked Questions about Hiver Customer Service
What's the fastest way to contact Hiver?
How do I file a complaint about Hiver?
Where can I find my account detail number for Hiver?
How long does it take for Hiver to get back to me?
What's the quickest way to cancel a subscription with Hiver?
How do I escalate an issue if the first reply isn't helpful?
Can I get phone support for a technical problem?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
